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Reviews of Homewood Suites by Hilton Hartford Downtown

3 out of 5
Homewood Suites by Hilton Hartford Downtown
338 Asylum St, Hartford, CT

Reviews

8.0

Very Good

Rating 10 - Excellent. 77 out of 211 reviews" "
Rating 8 - Good. 88 out of 211 reviews" "
Rating 6 - Okay. 20 out of 211 reviews" "
Rating 4 - Poor. 15 out of 211 reviews" "
Rating 2 - Terrible. 11 out of 211 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met my expectations
Nice property, clean, good breakfast
Stayed 1 night in Mar 2020

6/10 Okay

NW

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. The king suite was a good size. However. A fire alarm went off at 5 am and didn’t stop until 5:28 am. It was extremely disruptive and a bummer since we only had a one night stay.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

4/10 Poor

Robert

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Disappointed at Homewood Suites Hartford Downtown
Hotels.com listed suites that have 2 beds in one room, with sofa bed in the other room. When we arrived, they informed us the hotel did not have any such rooms, only rooms with 1 King bed or the alternative was a 2-bedroom suite. We needed that so they upgraded us, thankfully. Unfortunately, our suite was not very clean and one bathroom had not been thoroughly cleaned at all - toothpaste still in the sink, hairs on the floor, some gross looking spots and stains on the walls, carpeting in one room had crumbs all over. The windows were filthy. It was extremely noisy outside at night, probably due to the pub nextdoor. Rowdy drunks howling at night, loud trucks driving by, etc. Very unpleasant compared to other Homewood Suites we have stayed in (Clinton, NY, San Diego, CA, etc.) Hotels.com needs to make certain the information they publish is accurate and reliable.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Our stay at the Homewood Suites in Downtown Hartford was perfect for a 1-night stay for a concert at the XL Center. The hotel is literally RIGHT next to the XL, making it super convenient for anyone attending an event there. The staff was friendly, and check-in took less than 3 minutes. On site parking for $16/night. The hotel itself is pretty outdated, but clean. Our room had a full-size fridge, kitchenette, table, couch, etc. Full suite setup. Elevators a bit small and rickety. Only ice machines on the floor (no vending/drink machines). Hallway smelled like old cigarette smoke. Perhaps stuck in the carpets and wallpaper. Hotel dining was underwhelming: no dinner service on the weekends and no hotel bar. We had trouble getting in anywhere to eat before the show, so we were going to resort to the hotel service, to no avail. Breakfast only served until 10am on the weekend as well.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Very helpful staff at front desk and in the buffet area.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
No hot water 0 water pressure
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
King two bedroom corner suite..shower in bathroom by kitchenette-shower handle was real tight hard to turn. it would stop before getting to hot. Had to force it and felt it would break. Counter by sink very small to have room for makeup/travel bag . For how big the bathroom is I suggest putting another counter/table in there to put makeup bag in while getting ready.
Stayed 1 night in May 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Debra, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for XL Center
Great location for attending events at XL Center
Stayed 1 night in Mar 2019

10/10 Excellent

Rolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Staci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and clean
The room was wonderful! Lots of space, nice little kitchen area, and I love when the sink is outside the bathroom. The bed was really comfy. Decent breakfast. Some great pubs right around the corner. Parking area isn't great but the hotel itself is really nice.
Stayed 1 night in Mar 2019

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun in Hartford
We were in town for the weekend to meet our friends. The hotel was centrally located (we walked most places), and the staff was friendly and accommodating.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
COCKROACH infested room! Previously my family booked a two night stay at the Homewood Suites by Hilton located at 338 Asylum St in downtown Hartford during the recent snow/ice storm. The first night was basically get settled in, shower and off to bed. The next day while my wife was opening a lower cabinet door she saw a very large cockroach and a second one that ran off. Immediately we called the desk and they sent a worker up who killed one of the two that were seen. Being completely grossed out and now uncomfortable we decided we no longer could remain in a room with cockroaches or a hotel for that matter. In the bad weather we drove nearly two hours home to sleep in out own bed. Hotel management did nothing to show a sincere apology. They did refund what would've the cost of the second night as they should have since we werent utilizing the room. I WOULD STAY AWAY FROM BOOKING THIS HOTEL
Stayed 1 night in Jan 2019

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service
Front desk staff was excellent! Rooms were spacious and very clean. They were basic but had everything we needed. Even the pullout sofa was comfortable.
Stayed 1 night in Jan 2019

10/10 Excellent

Terry, Hartford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay!
The front desk staff is superb! The dining experience is welcoming and comfortable. The staff there is great!
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

4/10 Poor

JLH, Oak Park, Michigan

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is old and smells like a senior citizens home. I went to get ice, the machine on my floor was broken. The machine on the next floor down had ice with black particles all over it. The shuttle driver was great! I would not recommend this hotel to anyone.
Stayed 2 nights in Sep 2018

8/10 Good

merlee

Disliked: Cleanliness, staff & service
I ask for a crib nobody came with one, the pillows was very eww.Parking was not nice I feel like you guys should come up with free parking for a hotel.
Stayed 1 night in Oct 2018

4/10 Poor

Scott, Cleveland, OH

Liked: Cleanliness, staff & service
Disliked: Room comfort
I can't recommend this hotel for one major reason..the bar next door. The music and noise coming from them was so loud it was impossible to even attempt to sleep until it quieted down after 2:00AM. The hotel provided ear plugs but those were no help. The room was comfortable and the staff was very friendly but the noise from that bar cancelled out anything good about this hotel.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2018

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Jeff, Florence MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Nice hotel. Lots of space and we were able to bring out dogs for an extra fee.
Stayed 1 night in Jul 2018

8/10 Good

Bart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, quite town on weekend
Clean and comfortable hotel with helpful and accomodating staff. The city of Hartford is very quite and low energy on weekend, if there’s not an event happening.
Stayed 1 night in Jul 2018

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and comfortable. The staff was friendly. We arrived on the Saturday before St Patrick’s day when Hartford was having their Parade. There was a bar next door that faced our window with people celebrating, the young lady at the desk saw we had young children, she upgraded us at no charge. Breakfast was really good. Great place to stay.
Stayed 1 night in Mar 2018

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumb up
We have good time, hotel was nice and clean, breakfast was good, will go back.
Stayed 1 night in Jan 2018

10/10 Excellent

Terry Flowers, Hartford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was superb!
comfortable.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near the civic center
Very nice
Stayed 1 night in Nov 2017

8/10 Good

Todd, New York, NY

Liked: Cleanliness, room comfort
Fine, clean hotel in not so nice downtown.
Hotel was centrally located, all was fine with hotel, nice front desk person gave upgrade at check in. In the evening, however, the front desk person was quite rude to all guests who were coming in, including me, as she literally shoved a pizzeria menu at me (for a place that closed an hour before) - not helpful at all. Would stay again if I needed to go to Hartford.
Stayed 1 night in Nov 2017

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Nice hotel, nearby to the arena. The front desk lady that greeting us was exceptionally great. The bed was just ok - have slept in better hotel room beds.
Stayed 1 night in Nov 2017

8/10 Good

Minhchau

Liked: Cleanliness, property conditions & facilities, room comfort
It was an altogether good experienve.
We liked the hotel overall. Receptionist, though pleasant enough, needs further training. The one at the Marriott is much better. I found it weird having the clothes closet in the bathroom and not the bedrooms but I liked two bathrooms and a bathtub in one. Breakfast was very good. Better than at the Marriott. Next time I have to stay overnight in Hartford it’ll be a toss up which one I’ll pick.
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Get a room above the 3rd floor.
My room 308 was directly above the special events room. Both nights hosted DJ parties until 12:00 - 1:00 AM. I should have been more attentive to the set of earplugs and sleepy time tea offered on the nightstand. Earplugs, however, would never ease the vibrations of the pounding deep bass of the music. When I am traveling, all I ask for is an opportunity for a restful sleep...not to be found here!
Stayed 2 nights in Oct 2017