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Reviews of Homewood Suites by Hilton Windsor Locks Hartford

3 out of 5
Homewood Suites by Hilton Windsor Locks Hartford
65 Ella Grasso Turnpike, Windsor Locks, CT

Reviews

8.6

Excellent

Rating 10 - Excellent. 299 out of 566 reviews" "
Rating 8 - Good. 178 out of 566 reviews" "
Rating 6 - Okay. 49 out of 566 reviews" "
Rating 4 - Poor. 18 out of 566 reviews" "
Rating 2 - Terrible. 22 out of 566 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Pamela

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Booked a king room for flight prior to our wedding and was given 2 double beds
Stayed 1 night in Apr 2024

10/10 Excellent

Shane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast shuttle pick up and drop off.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael, Red hook

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and safe
Stayed 1 night in Mar 2024

6/10 Okay

Shawntae Parchment

Disliked: Staff & service
Okay
Stayed 1 night in Mar 2024

10/10 Excellent

Susan, Milford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Josue, New Haven

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay. Skip the fast food, the rooms are equipped with full kitchen. Pots, pans, even a toaster. They have it all. Great staff that has mastered customer service.
Stayed 1 night in Mar 2024

2/10 Terrible

A-Yemisi

Business traveler
Disliked: Cleanliness, staff & service
This was the worst experience I have ever had at a hotel. They claimed that I had reserved a room for a disabled guest. I had not. There was nothing indicating that the room was reserved for disabled guests, although the listing did state that the room had accessible accommodations. My problem was not with the room being for disabled guests, and I told them that I would happily accept a similar room that did not have accommodations for disabled guests. My primary concern was with safety. The room that they wanted to offer me was in the back of the building where there were substantial concerns with safety because of the isolation and low lighting on the property and because the area was not the best in terms of safety. Being in the back of the building during very early hours when I would be leaving posed substantial concern for me. The hotel insisted that I could only have a room for disabled and could not have a room with the same configuration that was not disabled. They also refused to refund the room, which I actually did NOT want to do. I merely wanted a room that was safer. Expedia spoke with the hotel to see if there was any way they could give me a room with the same bed configuration but that was not for disabled so that I could be in a different part of the hotel that didn't pose a danger. They insisted that my reservation was for a disabled room, and that was the only type room they would offer me. I ended up leaving and getting a room elsewhere and losing $$$
Stayed 1 night in Feb 2024

10/10 Excellent

Chelle

Traveled with family
The property was very clean and nice. A home away from home. I’ll most definitely be back.
Stayed 2 nights in Feb 2024

8/10 Good

Allison

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the overall quality of the hotel, the location, located near to restaurants and other fast food places. I did not like the razor thin walls. Our room was on the lower level and the upstairs guest made noise throughout the night into the early hours of the morning until we fell asleep.
Stayed 1 night in Feb 2024

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel overbooked and cancelled my reservation and sent me to another hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Dane

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time coming here prior to flying out of BDL, with my kids and wife. We have enjoyed our stay each time! The shuttle service is also very convenient.
Stayed 1 night in Feb 2024

8/10 Good

Dave

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms and great hospitality. We had to walk from one end of the property to the other in the snow in order to get breakfast. There should be more area for parking near the dining area. Otherwise it was a great experience.
Stayed 2 nights in Feb 2024

10/10 Excellent

Dana

Liked: Amenities
Friendly helpful information.
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Home like
Stayed 1 night in Feb 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived after midnight in January. The night clerk was accommodating but she didn’t realize nor did I that the odd # Rooms of building 2 faced the parking lot. I had taken a shuttle, thus not in a parking lot. After wandering around we finally figured it out. She was very nice to come outside in the freezing cold and snow covered walkway to make sure I got headed in the right direction. My room was 2105
Stayed 1 night in Jan 2024

8/10 Good

David Vander

Liked: Cleanliness, property conditions & facilities
Convenient
Stayed 1 night in Jan 2024

10/10 Excellent

William G Cole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Amanda

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We had a great stay but the doors the the room slam shut and are very loud. We also listened to a woman who seemed like she was a manager of some sort complain about another guess outside our door and call him and f ahole. Lovely woman. Upon check I was asked what brings me into town and I said that I was getting married and the desk agent says "on a Monday?." I believe it was the same woman from the hall convo. She seems like a pleasant person to work there, she shouldn't be working with people.
Stayed 1 night in Jan 2024

6/10 Okay

Stephanie

Traveled with family
Liked: Cleanliness, staff & service
Broke hinge on bedroom door and very loud at night
Stayed 1 night in Jan 2024

10/10 Excellent

Marisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ashbourne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great private entrance for each building
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Overbooked put in smaller beds
I booked a king room and they overbooked the property and stuck me in a double bed. Didnt recieve anything for their mess up just stuck us in room with smaller beds which is not what i paid for
Stayed 1 night in Jan 2024

10/10 Excellent

Ed

Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Liked: Staff & service, amenities, property conditions & facilities
Lovely suite with everything needed for a few days stay, in excellent condition.
Stayed 2 nights in Jan 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Stephanie

The gentleman at the desk was useless and not at all accommodating. I will never stay there again. His name was Jeff. Terrible customer service
Stayed 1 night in Jan 2024

10/10 Excellent

Heidy

Stayed 6 nights in Dec 2023

6/10 Okay

Debra

Traveled with family and small children, Traveled with family
The rooms were spacious. The kitchen didn't have many dishes. The bathrooms needs improvements, broken toilet paper holder, toilet doesn't flush well, tub didn't drain. The size of rooms and location were great.
Stayed 4 nights in Dec 2023

8/10 Good

Gerrard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Barry

Stayed 8 nights in Dec 2023

10/10 Excellent

Diane

Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Asked about the elevator upon check in because we had very heavy luggage and we’re booked into a room on an upper floor. Clerk said yes, when we got into the building elevator wasn’t working. We had to carry out bags up 3 flights of stairs in the dark.
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Room comfort
No hot water. Mold under bath mat.
Stayed 2 nights in Dec 2023

10/10 Excellent

Debbie

Stayed 4 nights in Dec 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was very comfortable.
Stayed 1 night in Dec 2023

6/10 Okay

Chad

Liked: Cleanliness
Average near the airport but not much else around

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Robert Smith on Dec 18, 2023
Thank you for staying with us! Your feedback is greatly appreciated.

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, comfortable, and clean. Sue at the front desk was a pleasure to work with at check in.
Stayed 1 night in Dec 2023
Response from Robert Smith on Dec 18, 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the hotel.
Stayed 1 night in Nov 2023
Response from Robert Smith on Dec 18, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your positive experience.

10/10 Excellent

James, Largo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the full kitchen.
Stayed 1 night in Nov 2023
Response from Robert Smith on Dec 18, 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 Okay

Marissa

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
When we arrived, the gentleman at the desk was very friendly. When we got to our room, there was a strong propane smell in the room that did eventually disappear. We were only given keys to one of our rooms. The door in between the king suite and the 2 double beds rom was locked and they had to send someone up to unlock it. He did not bring the right keys, so he had to go back to his office to get them. We had arrived there around 11 because we went to the equine affaire in west Springfield MA, and the fantasia show didn’t end until 10ish. And with needing them needing to send someone up, we did not get to sleep until after midnight. The food was very dry, and not what I expect with how nice the facility looked.
Stayed 1 night in Nov 2023
Response from Robert Smith on Nov 17, 2023
Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your visit to our hotel. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Please give us a chance to welcome you back in the future.

10/10 Excellent

Harikrishnan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Nov 2023
Response from Robert Smith on Nov 11, 2023
On behalf of the entire hotel team, I want to thank you for sharing your positive experience.

8/10 Good

elvin

Nice place to stay
Stayed 1 night in Nov 2023
Response from Robert Smith on Nov 6, 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Frederick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport
Stayed 1 night in Nov 2023
Response from Robert Smith on Nov 6, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your positive experience.

10/10 Excellent

Katherine

Stayed 1 night in Oct 2023
Response from Robert Smith on Nov 19, 2023
Thank you for staying with us! Your feedback is greatly appreciated.

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Robert Smith on Nov 4, 2023
Thank you for staying with us! Your feedback is greatly appreciated.

10/10 Excellent

Ian

Stayed 3 nights in Sep 2023
Response from Robert Smith on Nov 4, 2023
Thank you for staying with us! Your feedback is greatly appreciated.

10/10 Excellent

Vitalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Robert Smith on Nov 4, 2023
Thank you for staying with us! Your feedback is greatly appreciated.

2/10 Terrible

Leon, stuart

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible customer service.
Response from Robert Smith on Nov 4, 2023
Thank you for staying with us! Your feedback is greatly appreciated.