Expedia ruined my entire trip
Posted Nov 30, 2016
I booked and prepaid for a business trip for 5 people 6 months in advance. We booked a two bedroom suite with 2 bathrooms, booked in May for November, and paid for up front. Upon arrival, in November, we were given the key to a one king size bed with one bathroom. HALF of what we paid for. when we told Hilton 5 people cannot stay in 1 bed, they did give us two double beds, and still one bathroom. Since we booked through Expedia, Hilton couldn't adjust any refunds. Hilton was generous enough to offer us free stay vouchers, but Expedia has offered nothing for their lack attention and poor reservation handling.