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Reviews of Iron Horse Inn

2 out of 5
Iron Horse Inn
969 Hopmeadow Street, Simsbury, CT

Reviews

7.2

Good

Rating 10 - Excellent. 35 out of 140 reviews" "
Rating 8 - Good. 48 out of 140 reviews" "
Rating 6 - Okay. 33 out of 140 reviews" "
Rating 4 - Poor. 13 out of 140 reviews" "
Rating 2 - Terrible. 11 out of 140 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Nov 2021
Response from navin on Nov 8, 2021
thank you for your stay and nice views.

2/10 Terrible

Chieu, chelsea

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found fecal matter on bathroom wall above toilet paper dispenser. Asked for refund, which was given. Staff not friendly.
Stayed 1 night in Oct 2021

8/10 Good

Virginia

Liked: Room comfort
Stayed 2 nights in Oct 2021
Response from navin on Oct 16, 2021
Thanks

8/10 Good

Brandie

Traveled with partner
Liked: Cleanliness
This property was clean, affordable, and convenient location in Simsbury with great options for dining within a half mile. No frills and the decor is a bit dated, but for the price in this location it's a solid option. Notes: I didn't see any elevator (we also didn't ask) and there is no coffee maker in the room although there is some in the morning next to the reception desk. It is not pet friendly.
Stayed 2 nights in Oct 2021
Response from navin on Oct 16, 2021
Thanks for staying at Iron horse inn. Thanks for your review.

8/10 Good

Carol B.

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed having a balcony to relax at the end of the evening and sit out on for a cip of coffee in the morning but there was no in room coffee service. There was a fridge and microwave but no coffee maker. My hubby had to get dressed and go downstairs and grab a few cups. While not a major issue it is something we start our day with. The other thing also mentioned in other reviews is that there were no bath towels in our room. Im not sure why this would be an ongoing issue but fortunately we realized it at 10pm so we could still get them. We would stay there again but come prepared.
Stayed 1 night in Oct 2021
Response from navin on Oct 10, 2021
thank you for your stay and nice views.

6/10 Okay

Ernest

Disliked: Amenities, property conditions & facilities
The room was adequate and clean. No amenities like stationery or pen, shampoo etc. I expected coffee in room. Lobby was depressing. Hotel exterior needs painting. Internet connection was good. TV was deluged with advertisements. There was an A/C unit, did not seem to be any heat control for the room. The room was slightly too cold. OK for the price I guess.
Stayed 2 nights in Sep 2021
Response from navin on Oct 6, 2021
thank you for your stay, there is a control unit on wall for heat.

6/10 Okay

Virginia

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was very convenient and the owners were accommodating. The property and the room were lost somewhere in the 1970’s, though, and could use some serious updating. Stains on the carpet, frost in the mini fridge, and a bug in the ice bucket were low points. This is Simsbury, though, and the nightly rate is very low for the valley, so you should understand that you get what you pay for. For my needs, it was adequate.
Stayed 4 nights in Sep 2021
Response from navin on Sep 27, 2021
thank you for your stay and nice views.

10/10 Excellent

Igor

Stayed 1 night in Sep 2021

2/10 Terrible

Donna

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was gross, not sure why it has good reviews on Expedia. My sheets were stained, the bed was uncomfortable, there was a cockroach mummified in the framed picture on the wall, and the mini fridge was dirty. Can’t believe I spent $100 for a night here.
Stayed 1 night in Sep 2021
Response from navin on Sep 20, 2021
Thank you for your stay and sorry for inconveniences.

10/10 Excellent

Sangki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

2/10 Terrible

Amy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a solid 1-star motel. The towels were very clean, at least. The room was old and dingy. The beds were truly awful. What you might expect for $65 or $70 a night; $125 is wildly overpriced and incredible that they charge so much. If you’re really cheap, go somewhere else. If you can pay $125, get a room at another hotel, or even better, one of the lovely b&bs in the area.
Stayed 1 night in Sep 2021
Response from navin on Sep 15, 2021
thank you for your stay.

6/10 Okay

Myounghee

Stayed 1 night in Sep 2021
Response from navin on Sep 20, 2021
Thank you for your stay and nice views.

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is great the owners are very nice and treat you with five star quality I stay here everytime I come to connecticut
Stayed 2 nights in Sep 2021
Response from navin on Sep 6, 2021
thank you for stay and nice views.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
A little disappointing
room was a nice size carpet needed some attention the closet had a metal object on the floor deadbolt and slip-lock made me feel safe owner was helpful with the laundry
Stayed 1 night in Aug 2021
Response from navin on Aug 23, 2021
thank you for your stay, and sorry for little trouble, will correct that.

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Everything about this place was old and very dated. It was okay for a fast overnight stay on my trip but next time I’d choose something else.
Stayed 1 night in Aug 2021
Response from navin on Aug 15, 2021
sorry for uncomfortable,will try to improve, thanks for your stay.

10/10 Excellent

Kevin

Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Ok place for one night stay.. needs update
Stayed 1 night in Jul 2021
Response from navin on Jul 28, 2021
thank you for your stay and nice view.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was very nice!
Stayed 5 nights in Jul 2021
Response from navin on Jul 26, 2021
thank you very much for your stay and nice views. looking forward to see you again.

8/10 Good

Min

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is pretty clean and convenient. Worth the price
Stayed 1 night in Jul 2021
Response from navin on Jul 19, 2021
thank you for your stay and nice views.

6/10 Okay

Verified traveler

Stayed 1 night in Jul 2021
Response from navin on Jul 26, 2021
thank you for your stay and nice views.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from navin on Jul 13, 2021
Thank you.

6/10 Okay

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff and SUPER clean room, but extremely dated furnishings and decor… Like taking a time machine back to 1974. But location is great and you get what you pay for!
Stayed 1 night in Jun 2021
Response from navin on Jun 30, 2021
thank you for your stay and nice view, looking forward to see you.

8/10 Good

robert

Stayed 1 night in Jun 2021
Response from navin on Jun 29, 2021
thank you for your stay and nice views, looking forward to see you.

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Great stay!
Stayed 4 nights in Jun 2021
Response from navin on Jun 29, 2021
thank you for your stay and nice views, looking forward to see you.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
We had a great stay. The gentleman who ran the hotel was very kind and helpful. The room was a bit outdated but clean and comfortable, good value for the $ and central location.
Stayed 1 night in Jun 2021
Response from navin on Jun 22, 2021
thank you Jennifer, for your stay and nice views, looking forward to see you.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
right location
Stayed 1 night in Jun 2021
Response from navin on Jun 16, 2021
thank you for your stay and nice views. looking forward to see you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Spacious, comfortable room with all the amenities we wanted and needed. Friendly service. Convenient location to our event and restaurants. Reasonably priced. Overall, excellent value. No complaints.
Stayed 1 night in Jun 2021
Response from navin on Jun 11, 2021
thank you for your stay and nice views, looking forward to see you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very basic older hotel, but clean, quiet, and a great value for the price.
Stayed 1 night in Jun 2021
Response from navin on Jun 11, 2021
thank you for your stay and nice views,looking forward to see you.

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
PROS: The only redeeming qualities about the motel was plenty of parking, clean rooms, and reasonable rates. CONS: The toilet was loose. The bath tub drain would not seal to fill the tub. There was no elevator. There were too many steps leading down to the office. My room which faced the highway was very noisy.
Stayed 3 nights in May 2021
Response from navin on Jun 2, 2021
we are sorry for your inconvenience,we will try to fix the plumbing issues asap, thank you for point out those,looking forward to see you.

8/10 Good

Chad

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Room was clean, as was the hotel, but could use updating. The bedspreads were from 1978. I’d stay again for short overnight stays.
Stayed 1 night in May 2021
Response from navin on Jun 2, 2021
bedspreads are washed and clean,but will replace by new one, thank you for your stay and nice views,looking forward to see you.

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2021
Response from navin on Apr 10, 2021
thank you for your stay and nice views.navin

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and homey. Mom and pop shop with a nice personal touch.
Stayed 1 night in Oct 2020
Response from navin on Oct 20, 2020
Thank you, looking forward to see you.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from navin on Sep 26, 2020
Thank you, for your stay, looking forward to see you again.

10/10 Excellent

Joe, Boston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, safe. Plenty of good places to eat within a 2 minute drive or walking distance.
Stayed 1 night in Aug 2020
Response from navin on Aug 9, 2020
Thank you,looking forward to see you again.

6/10 Okay

Abra, CT

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was available. Ok is best answer. Old and dated is a gross understatement. If its your last resort, you’ll survive. If there is another option theres a good chance its better.
Stayed 1 night in Aug 2020
Response from navin on Aug 9, 2020
we are sorry for inconveniences.

8/10 Good

Verified traveler

Stayed 2 nights in Jul 2020
Response from navin on Aug 3, 2020
Thank you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe, family owned. Owners on site all the time. Great restaurants nearby.
Stayed 1 night in Jun 2020
Response from navin on Jun 22, 2020
thank you for your stay, looking forward to see you again.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities
Stayed 2 nights in Jan 2020
Response from meena shah on Jan 7, 2020
Thank you very much. Have a nice day.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from navin on Dec 26, 2019
Thank you for your stay and nice views, looking forward to see you.

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from navin on Dec 18, 2019
Thank you for stay,and nice view, looking forward to see you again.

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Response from Navin shah on Nov 1, 2019
Dear guest, thank you for stay and nice views, looking forward to see you again.

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Navin shah on Oct 19, 2019
Okay, we will do,thank you.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2019
Response from Navin on Oct 16, 2019
okay

4/10 Poor

Matt, Norwich

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Facilities were run down. Room smelled of smoke. The sheets did as well.
Stayed 1 night in Oct 2019
Response from meena shah on Oct 13, 2019
sorry about your experience. sorry again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the air conditioner unit could use some cleaning
Stayed 1 night in Aug 2019
Response from Navinshah on Aug 20, 2019
Thanks for your tip. will do it. Thanks again.

8/10 Good

Verified traveler

Liked: Staff & service
The room was nice had a small balcony overlooking a pool that had very cold water overall for one night stay it's not bad if you have something to do and one of the surrounding towns
Stayed 1 night in Jul 2019
Response from meenashah on Jul 31, 2019
Thanks for your nice review.Town has lots of things to do. Thanks again.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness
Great deal in a nice town. Friendly staff, too. Highly recommended.
Stayed 1 night in Jul 2019
Response from meenashah on Jul 27, 2019
Thank you for your nice review.we are trying our best. Thanks again.

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 1 night in Jul 2019
Response from meenashah on Jul 14, 2019
Thanks

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019
Response from meenashah on Jul 1, 2019
Thanks.

6/10 Okay

Dana

Disliked: Property conditions & facilities, room comfort
Wouldn’t stay again
Beds were not comfortable and pillows were very flat. And I didn’t like getting threatened with a $90 fine if I lost either key
Stayed 1 night in Jun 2019
Response from navin on Jun 28, 2019
sorry, for inconvenience.