Ratings based on 510 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
87% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for an XL Center event

Posted Feb 13, 2016
Pros: walking distance to XL center, price
Cons: Room are a bit dated
Location: Close to bars, restaurants and events
This is not the Ritz but if you need a close place to XL center it is worth the price
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to downtown activities

Posted Feb 12, 2016
Pros: Clean, it was a busy night and they had someone on duty in the lobby all night to help guests.
Cons: Like most hotels, the heating/cooling unit was annoying.
Location: 10 minute walk to the CL Center and everything that surrounds it.
Right off I-91. It was an easy walk to the XL Center where we had concert tickets. Away from downtown but not too far.
2 out of 5
by A verified traveler

No water in the morning

Posted Jan 31, 2016
The staff did not notify me that the water was going to be shut off in the morning - even though they knew about it the night before. Apparently they notified guests upon check in...however since I checked in a couple days before they "forgot" or did not think to leave a note under my door or call. Hotel management 101 - the availability of water is an important part of a guests experience.
Comment from Hotel Management
Feb 3, 2016 by Heather, Hotel Management
Dear Traveler, We do apologize for the inconveniences you experienced during your stay with us. We tried to make every effort to alert our guests, but failed when it came to getting the information to you. We will use your feedback to ensure a similar situation does not occur in the future. We do hope you will allow us to serve you again in the future. Safe Travels.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2016
スタッフの方々の対応が良かったです!レストラン含め。 ただし、ホテル周辺の治安にやや問題がありそうに感じました。 空港からのシャトルバスは行き帰りあると助かります。
3 out of 5
Recommended
for Everyone
by A verified traveler

Hartford hotel

Posted Jan 22, 2016
They only had one person working at the front desk by 6pm so when I need help with some boxes to be carried to my car I had to get a cart myself find Where they stored the boxes for me myself then load and lug them to the down stairs parking garage to me car. Not to mention I called a head of time twice and said please make sure the boxes are in a cool area they are chocolate gifts. I walked into the office where they had them, no lights on and the heat was blasting. I was so annoyed I just left the cart down by my car. My floor smelt a little funny but my room was fine. What kept me up ALL night was the load AC system every time it would turn on I would wake up a little scared.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Jan 6, 2016
Should have a blanket in each room for warmth and comfort
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Nov 24, 2015
Great experience! Food was phenomenal (loved the burgers). Staff was attentive and helpful (especially when figuring out parking). Nice view of Hartford from a location with easy access to 91 and 84.
Comment from Hotel Management
Nov 27, 2015 by Heather, Hotel Management
We are pleased to see that you enjoyed your stay with us. I will be sure to let the chefs know that you found the food to be especially good. We hope to see you again in the near future. Safe Travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

convenient, comfortable hotel

Posted Nov 17, 2015
Pros: quietness, cleanliness
Cons: one of the lampshades was damaged in my room, it wasn't super clear how to adjust the temperature in the room
I had an extremely pleasant stay, and a restful night!
Comment from Hotel Management
Nov 23, 2015 by Heather, Hotel Management
Dear Ellen, We are delighted to see that overall you enjoyed your stay. I have our maintenance department checking the rooms to replace the lampshade you mention. We hope to be of service again in the future. Safe Travels!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2015
It was good overall. My only prob was the $17 parking
Comment from Hotel Management
Nov 25, 2015 by Heather, Hotel Management
We are thrilled to see that overall you enjoyed your stay with us. Although disappointing to you, we assure you that our parking fee is the lowest of any of the hotels in the area. We do hope to be of service to you again in the future. Safe Travels!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good room, noisy location

Posted Nov 14, 2015 on Hotels
The hotel was pretty good for the price paid. Room was clean and the staff were friendly and helpful. The big downside is some of the rooms face the highway, so noise was an issue throughout the night.
Comment from Hotel Management
Nov 23, 2015 by Heather, Hotel Management
Thank you for providing feedback on your recent stay with us. We are delighted to see that overall you were pleased with your stay. Rooms can be requested on the opposite side of the highway in order to provide a quieter night sleep. We do hope to see you again in the future. Safe Travels!