Ratings based on 371 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
88% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Fair hotel in middle of Hartford close to highway

Posted Aug 30, 2015
Everything was adequate and staff were pleasant at check in. Significant road noise at night due to the highway very close by. Rooms need updating but they were fine for a one night stay. Pool and fitness facility but I did not use them.
5 out of 5
Recommended
for Everyone
by A verified traveler

Overnight stay

Posted Aug 26, 2015
From the moment we checked in we were greeted with smiles and courtesy. We arrived around 7:30 and had to leave by 4:30 am, so we didn't get a complete experience but what we did experience was excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler from little falls, ny

Decent hotel in downtown hartford

Posted Aug 23, 2015
This hotel is in a good location in downtown hartford. Staff was friendly and attentive. The hotel needs to update their rooms though. Very old looking not at all modern. Had a problem with the toilet, for a moment I thought it was going to overflow. Otherwise we had a good night's sleep. Bed was comfortable
Comment from EPC
Aug 26, 2015 by Heather, EPC
Dear Sonia, Thank you for providing feedback on your recent stay with us. We are delighted to see that you found our staff to be friendly and attentive. We are working on a capital improvement plan that will address some of the issues you mention regarding room updates. We hope you will allow us to host you again in the future and can see the improvements we have made. Safe Travels!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 10, 2015
Older property, but well maintained and updated. Close to downtown. Rooms on the smaller size. TV quality was bad-don't know if we just had a bad set or they have crappy service.
2 out of 5
by A verified traveler from NYC

Shouldn't be a 3.5 Star Hotel

Posted Aug 4, 2015
Pros: The bed was fine. It was very close to the highway exit.
Cons: Check-in, service, A.C., bar menu, food, noise.
Location: Good restaurants on Main St about a block or 2 away. Close to exit.
In 90+ degree heat, the A.C. in the hallways, lobby & the bar (the restaurant was locked up the whole time) was broken. The room was mildly depressing, but the bed was comfortable. To make matters worse, there was loud & constant construction noise outside. The staff seemed both bored & overmatched by the difficulties.
Comment from Hotel Management
Aug 4, 2015 by Heather, Hotel Management
Thank you for taking the time to provide feedback on your recent stay with us. We are disappointed to hear that we fell short of your expectations. We apologize that you were not able to enjoy our hotel properly due to the unforeseen issues with the chiller that cools our public areas. I assure you we worked expeditiously to rectify the problem as quickly as possible. We also apologize for the outside construction noise. The city of Hartford is going through a growth and expansion project including the building of a new baseball stadium! We do hope that you will allow us to serve you again and that you can experience the new renovations in the city itself. Safe Travels!
3 out of 5
by A verified traveler

Posted Aug 4, 2015
Pros: staff was very friendly
Booked hotel 'blindly' - Expedia guaranteed a 4 star hotel-but wouldn't disclose name of hotel until I prepaid(non refundable) fee- was not 4 star hotel - very disappointing - will not book this way again-definitely worth the extra money to ensure you know exactly what hotel you're paying for
3 out of 5
Recommended
for Everyone
by A verified traveler from virginia

ok

Posted Jul 30, 2015
Pros: room was nice
Cons: staff didn't know how the shuttle service worked. parking is confusing, finding the hotel is confusing
Location: nothing, but we were visiting someone in the hospital
a heads up about no AC in the lobby, restaurant, bar would have been nice, especially since it had been out for days.
Comment from Hotel Management
Aug 2, 2015 by Heather, Hotel Management
Dear Dan, Thank you for taking the time to provide feedback on your recent stay with us. We apologize that our hotel did not meet your expectations. We experienced unforeseen issues with our chiller and were working diligently on trying to replace the equipment. I apologize that you were not informed in a timely manner at the time of check-in. We do hope that should your travels bring you to the Hartford area, you will allow us to serve you again. Safe Travels!
4 out of 5
Recommended
for Everyone
by A verified traveler from Milford, CT

inexpensive for quality

Posted Jul 21, 2015
Pros: The room was clean and comfortable, it was convenient , right off the highway, the staff was excellent, very friendly, check in was quick and easy.
Cons: Free coffee in the lobby in the morning would be a plus, I am used to that with most hotels.
Location: The location is convenient to the Science museum, the theaters and City Steam Brewery, very walkable.
Lots of construction but that was reflected in the price, I was there on a weekend so the construction did not affect me.
Comment from Hotel Management
Aug 1, 2015 by Heather, Hotel Management
Dear Dawn, Thank you for taking the time to provide feedback on your recent stay with us. The area is undergoing a transformation with city updates and the building of a minor league ball park. We are delighted to hear that this did not detract from your overall visit with us. We do hope to host you again in the future should you find yourself in the area. Safe Travels!
4 out of 5
Recommended
for Everyone
by A verified traveler

Average hotel near downtown

Posted Jul 19, 2015
Pros: Clean and near downtown
Cons: Parking
We stayed overnight here for one night to attend a concert. When we checked in, it was early, but we were allowed to go into our room. The staff at the front desk upgraded our room. Parking was a bit confusing, it was in a parking garage adjacent to the hotel which was actually underground. We got the last parking spot in the garage, which was good. We checked out easily, very uneventful. The room was clean and tidy. Met our expectations, the price was great.
Comment from Hotel Management
Aug 1, 2015 by Heather, Hotel Management
Thank you for the excellent review of your recent stay with us. We are delighted to hear that we were able to meet your expectations. We do hope we will be your hotel of choice should you find yourself in the Hartford area again. Safe Travels!
2 out of 5
by A verified traveler

Front desk employees no customer service

Posted Jul 19, 2015
First moment you arrive the experience is undermined by the almost robotic front desk employees. 2 experiences with them and both went south. I won't stay at a Radisson again.
Comment from Hotel Management
Jul 23, 2015 by Steve, Hotel Management
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. I assure you we will correct this for your next visit to our hotel.