Ratings based on 670 Verified Reviews

3.6 out of 5
69% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Nice hotel, close to everything in downtown area

Posted Feb 23, 2017
The hotel does not have shuttle to and from Bradley international which may be costly if you're taking cabs.
3 out of 5
by A verified traveler

Posted Feb 19, 2017
Bathroom was not clean. Needs to be cleaned throughly.
Comment from Hotel Management
Feb 21, 2017 by DFranco, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience with us, I apologize for the housekeeping issues you encountered during your stay with us. Best, Daniel Franco Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Nice hotel friendly staff.

Posted Feb 19, 2017
Helpful staff with very good inter personal skills. Yes I would definitely go back if I go back to Hartford.
Comment from Hotel Management
Feb 19, 2017 by DFranco, Hotel Management
Dear Sandria, Thank you for taking the time to recognize our staff, your feedback is very valuable to us. Best, Daniel Franco Director of Operations
4 out of 5
by A verified traveler

Suitable room, ~meh breakfast buffet

Posted Jan 27, 2017
Cons: For a downtown hotel, the breakfast buffet could have been better...
Location: Nothing nearby! Without a car, one must uber/cab to go anywhere of significance. Full disclosure, I was there on a Sunday night.
Pleasant and uneventful. Perhaps a tad expensive for the decor/upkeep. But suitable, comfortable room. Was only there to sleep so it did the job.
Comment from Hotel Management
Feb 2, 2017 by DFranco, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your concerns with us, your feedback is extremely valuable to us and it will be utilized to fine tune our operation in order to create the best costumer service experience possible to all our valued guest. Best, Daniel Franco Director of Operations
3 out of 5
by A verified traveler from FL

Great Service, Poor Everything Else

Posted Jan 23, 2017
Will first say that I had great experiences with ALL employees. They were lovely! Literally all of them! Service was great, but the hotel itself left much to be desired. The was a weird whitish substance caked into the carpet in my room and every time I turned the hot water on in the shower it came out brown at first. See photos. Because the hotel is right on top of an interstate, you can hear cars and sirens at all hours the day and night. If you don't mind walking up a hill next to the on ramp of an interstate, the hotel is within walking distance of some attractions and restaurants downtown. I took an Uber everywhere. The free area shuttle has a set route and doesn't go to a lot of attractions. If you want to visit anything not in the designated path, you'll need to find your own transportation. Had I known all of this, I would have paid a little bit more to stay farther away from the interstate and closer to the restaurants. Though I will say that the food at the hotel restaurant was very good.
Comment from Hotel Management
Jan 27, 2017 by DFranco, Hotel Management
Dear Sarah, Thank you for taking the time to share your concerns, your feedback is extremely important and we would utilize it to fine tune our operation to ensure a similar situation does not occur again in the future. Best, Daniel Franco Director of Operations
3 out of 5
by A verified traveler from fl

Needs improvement

Posted Dec 24, 2016
Noisy heat. Nonfunctional ice machine. Expensive parking and food. No gift shop. No towelettes in fitness center
Comment from Hotel Management
Dec 30, 2016 by Daniel, Hotel Management
Hello, Thank you for taking the time to share your concerns regarding your stay, your feedback will be used to fine tune our operation and prevent similar situations from happening again. Best, Daniel Franco Director of Operations
3 out of 5
by A verified traveler

Posted Nov 25, 2016 on Hotels
Unexpected fees. Parking also costs extra. The restaurant staff was great but the food was not good and it was costly for the quality.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Hello, Thank you for taking the time to share your concerns regarding your stay, we apologize for any inconveniences regarding our parking charges and your experience in our restaurant, your feedback is very much appreciated and we will use it to make improvements. Best, Daniel Franco Directo of Operations
3 out of 5
by A verified traveler

Posted Nov 24, 2016 on Hotels
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Hello, Thank you for taking the time to share your concerns regarding your stay, in behalf of the entire staff we apologize and hope to see you again when your travels bring you back to our city and give us the opportunity to show you that we can do much better. Best, Daniel Franco Director of Operations
3 out of 5
by A verified traveler

Convenient location next to city center but over a

Posted Nov 23, 2016 on Hotels
Was ok no more
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Hello, Thank you for sharing your concerns regarding your stay, we appreciate your feedback and I assure you that it would be utilized to fine tune our operation. Best, Daniel Franco Director of Operations
5 out of 5
by A verified traveler

Nice for Sat Night event at XL

Posted Nov 21, 2016 on Hotels
Pleasant and speedy check in and out. Clean confortable room and bed. Quiet property. Slight highway noise from lower floor. Parked on street overnight. Front desk was awesome to have tooth paste brought up to our room in minutes.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Hello, Thank you for sharing sharing you experience, we appreciate your feedback and in behalf of the entire staff we thank you and we hope to see you again when your travels bring you back to our city. Best, Daniel Franco Director of Operations