Ratings based on 57 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
100% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

perfect

Posted Sep 23, 2015
Pros: customer service
this hotel is so nice.. specially customer service is best of best!
Comment from Hotel Management
Sep 25, 2015 by Jonathan H., Hotel Management
T.J, Thank you so much for your kind words about our incredible team of associates! We all pride ourselves on being the 'cleanest and friendliest hotel' in the area!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2015
Pros: room was lovely
Location: convenient to meet our needs and dog friendly was the best part.
very good experiences. The only thing was that when I booked, I was told that I needed to provide a $100.00 refundable pet fee. When we checked in, it was not refundable. Apparently expedia and the hotel policy is not on the same page. slightly disappointed.
Comment from Hotel Management
Sep 15, 2015 by Jonathan H., Hotel Management
Our team at the Residence Inn Rocky Hill is so pleased that you had a great experience at our hotel! With our complete renovation, finished in January 2015, we have numerous amenities available for our guests. We do charge a non-refundable pet cleaning fee of $100. This fee helps cover the cost of a detailed cleaning of the guestroom after the pet departs. We hope to see you again in the near future!
5 out of 5
Recommended
for Families
by Richard from marlton, nj

Posted Aug 24, 2015 on Hotels
enjoyed our stay very much. Service was excellelnt.
Comment from Hotel Management
Nov 7, 2015 by General Manager, Hotel Management
Richard, Thank you for taking the time to review the Residence Inn Rocky Hill on Hotels.com! Your enjoyment is a testament to the professionalism of the associates here at the hotel. They are always striving to be the best!
3 out of 5
Recommended
for Business Travelers
by Joel from New York

Posted Aug 23, 2015 on Hotels
Hotels.com should have mentioned that it was a "pet friendly" hotel which they did not! We stayed there because we drove a lot and didn't want to prolong the day with aggravation as the hotel clerk said it was not refundable. I'M NOT HAPPY WITH HOTELS.COM
Comment from Hotel Management
Nov 14, 2015 by General Manager, Hotel Management
Joel, Thank you for your feedback on Hotels.com! The Residence Inn Rocky Hill is a pet-friendly hotel, and we have a $100.00 cleaning fee for all pets. This fee is used to properly clean and sanitize the guestroom after departure.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Very nice hotel right off the highway

Posted Aug 11, 2015
Pros: The area and the comfort.
Cons: After the initial check in I think the hotel ran its self, and very well i might add so if anything the staff can step up the hospitality.
Location: The Hotel is in a nice area off the highway, minutes from down town and various fast-food restaurants, Dunkin-Donuts & 7"11 across the street.
The Hotel was very clean, warm & inviting and in a nice area. We stay in the family suite very comfortable for our 7 person group. My sister and her husband stay in one room, me and my husband in the other room and my girls slept on the pull out couch. Breakfast was tastefully prepared each morning. I had no complaints at all. The staff was accommodating when needed and check out-check in was a breeze, we even saved about $40 don't know why but thank you. I really would recommend this hotel and would definitely stay again.
Comment from Hotel Management
Aug 14, 2015 by Jonathan H, Hotel Management
Phyllis, Thank you so much for taking the time to review the Residence Inn Rocky Hill on Expedia! Our team takes great pride in being the 'cleanest and friendliest' hotel in the Greater Hartford area! We are so pleased that you were able to enjoy our newly renovated guestrooms and public areas, and look forward to welcoming you in the near future!
5 out of 5
Recommended
for Families
by Susan from Ft. Lauderdale

Great Stay

Posted Jul 8, 2015 on Hotels
One of the cleanest and friendliest places I have stayed in quite awhile. Highly recommend!
Comment from Hotel Management
Sep 12, 2015 by General Manager, Hotel Management
Thank you Susan for your review of the Residence Inn Rocky Hill! Our newly renovated hotel, with all new mattresses and sofa beds, is a great place to stay in the Greater Hartford area! Our team's goal is to be the 'cleanest and friendliest hotel in the area' - and it appears that we are living up to our goal! Thank you so much!
5 out of 5
Recommended
for Families
by Lucas from Medway

Excellent Hotel

Posted Apr 24, 2015 on Hotels
Everything was perfect about our stay. The only thing I would comment negatively on is that the pool floor seemed a bit dirty. Other than that it seemed as thought the hotel had been recently updated. New carpets, furniture was clean and comfortable. Traveling with kids it is nice to have a kitchen area. We will 100% stay here again.
Comment from Hotel Management
Jul 4, 2015 by General Manager, Hotel Management
Lucas, Thank you for reviewing our hotel on Hotels.com! Our recently completed renovation provides our guests with the newest beds, chairs, and sofas in the Rocky Hill area! We are looking to have our pool resurfaced in the near future, which will resolve the appearance of the pool floor. We are so glad that you enjoyed your stay, and look forward to seeing you again in the near future!
1 out of 5
by Nicole

Terrible Experience at a Residence

Posted Mar 13, 2015 on Orbitz
Room was dirty, Front Desk Girl was RUDE and UNaccomidating
5 out of 5
Recommended
for Families
by Jonathan from Springfield NJ

Great spot

Posted Mar 10, 2015 on Hotels
Very comfortable room and hotel team was very friendly.
Comment from Hotel Management
May 16, 2015 by General Manager, Hotel Management
Jonathan, Thank you for taking the time to review us on Hotel.com! Our team of associates always strive to be the cleanest and friendliest hotel in the area! Our location is easily found and just far enough off of I-91 so the traffic noise is not noticeable.
5 out of 5
Recommended
for Everyone
by A verified traveler from CT

Excellent hotel, large room, clean!

Posted Jan 19, 2015
Pros: We enjoyed everything about this hotel.
Location: There were plenty of places to enjoy lunch and dinner close by the hotel. There are many stores within a couple of miles or less if you need things.
The two bedroom suite we stayed in had plenty of room for our family of 5. Two queen beds and a pullout sofa were perfect, and very comfortable. There was a full bathroom in each of the two rooms! The kitchen had everything we needed (Refrigerator, microwave, oven with range top, dishwasher, dishes, and silverware! There were also things that made it nice such as dishwasher detergent provided and paper towels. There was a gas fireplace in the room that made it very cozy. The room and hotel were very clean. There was complementary hot breakfast with a wide range of items, with different items each day. There was always hot coffee in the lobby. The staff was very friendly. There was a nice indoor heated pool that my wife and kids enjoyed (yes, even in January in Connecticut)!
Comment from Hotel Management
Aug 1, 2015 by Jonathan, Hotel Management
Thank you for your great comments about our hotel and our associates, Scott! The indoor heated pool and spa are a big draw in the winter months - especially with all the snow and cold weather we are getting in 2015!