Classic Triple Room, Ensuite, Sea View | View from property

Reviews of The Staincliffe Hotel

3 out of 5
The Staincliffe Hotel
The Cliff, Seaton Carew, Hartlepool, England

Reviews

7.0

Good

Rating 10 - Excellent. 40 out of 146 reviews" "
Rating 8 - Good. 39 out of 146 reviews" "
Rating 6 - Okay. 32 out of 146 reviews" "
Rating 4 - Poor. 22 out of 146 reviews" "
Rating 2 - Terrible. 13 out of 146 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly hosts, beautiful building, the seaview from the front room was spectacular, and the breakfast was the best we've had in ages, especially the cheesecake pancakes!
Stayed 1 night in Oct 2022

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Just don’t
First room offered was awful, upgraded to a better room and all very tired, you could see where all the repairs have been made over the years, dreadful shower, it was just a trickle. I don’t mind the odd fault but there is no way the hotel did not know about any of them. No food available either.
Stayed 1 night in Sep 2022

10/10 Excellent

John

Stayed 1 night in Sep 2022

4/10 Poor

Mehmet

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is a bit dated and is in need of redecoration, the staff were friendly although our room was small with little storage space, the room was not cleaned and the bed sheets were not changed for the three days we were there.
Stayed 1 night in Aug 2022

6/10 Okay

Janet

Traveled with family
Disliked: Amenities, property conditions & facilities
location was perfect ,Host was very pleasant and attentive however this hotel needs a complete refurbishment which i understand is starting. bed comfy bedding and towels clean however no housekeeping for the three days we stayed. poor continental breakfast with very little options.
Stayed 2 nights in Aug 2022

2/10 Terrible

Jenny

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We will not book this hotel again. No proper reception, just a computer in a corner of the bar area! The staff were indifferent, left waiting to check in while the staff member poured a pint in the bar for a customer. The shower facilities were unusable. Not enough towels No curtains at the window only vertical blind that let the light in (from security lights), not helpful to allow us to sleep properly. Considering we were told on the site that this was the last family room left, we only saw two other guests. Thankfully, we decided against asking if breakfast was available, on leaving the hotel at 8.15am the dining room was empty. Bit uncomfortable to see police in the foyer the night before! We only stayed for one night, so glad we did not have to stay any longer. Will not recommend this place.
Stayed 1 night in Aug 2022

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an anniversary trip with my husband. It was excellent nothing faulted from checking in to checking out.
Stayed 1 night in Aug 2022

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

David

Stayed 2 nights in Jul 2022

10/10 Excellent

Phill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Gillian

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Clean and comfy room, but further renovation.
The hotel is undergoing some refurbishments and the corridors were full of beds etc. There were few guests and we rarely saw staff which did feel a bit strange. The breakfast was quite limited and we had to look around for knives etc as there was no one to ask. However, the room was comfy and clean, the price was very reasonable and we were only using it as a base while we visited family.
Stayed 2 nights in Jul 2022

10/10 Excellent

Wendy

Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveler

When we arrived there was nobody around, found a member of staff in a corner of a bar. They gave us a room key and absolutely no other information... I said I presume it's upstairs we go? The room was tiny, we had to move the bed around to be able to get in it, and it had a big dip and lump in the mattress. The shower had a mist of luke warm water and was well overdue a refurb. We saw a sign outside indicating that the road would be closed from 9 to 1 on the Sunday so we couldn't get out of the carpark if we were later than 9am - we weren't told about this before we arrived or when we arrived, all surrounding streets were permit so nowhere to move the car to so we left before 9am. Had to just leave keys on a visitors book in the lobby as nobody around... I felt it was very overpriced for what it was and the customer service was non existent.
Stayed 2 nights in Jul 2022

8/10 Good

Nikki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. Staff really friendly. TV signal not great. Breakfast basic but enough.
Stayed 1 night in Jul 2022

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday stay
It was my husband’s 65th Birthday we had a lovely stay staff very friendly and very helpful sea view was breathtaking would stay again and recommend to friends and family.
Stayed 1 night in Jun 2022

8/10 Good

Dipti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but not a lot to offer
Nice hotel was upgrade by the hotel. Need updating . Comfortable bed sea view. This hotel needs to offer more .
Stayed 1 night in Jun 2022

10/10 Excellent

Chantal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive review
The staff were friendly and chatty and open to feedback, just generally nice stay with lovely view and suited our needs would definitely return in the future 👍
Stayed 2 nights in May 2022

10/10 Excellent

Amanda

Stayed 2 nights in May 2022

10/10 Excellent

Derek

Stayed 1 night in May 2022

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort
Four night stay
Hotel clean and comfortable staff very helpful
Stayed 4 nights in May 2022

8/10 Good

Callan

Traveled with family
Liked: Property conditions & facilities, room comfort
Enjoyed previous stays, not this one sorry to say!
I've stayed at the Staincliffe a few times and always got top quality rooms but i was stopping with my children this time and i was really disappointed with the room as were they and the room it showed me on the website was totally different plus i thought we'd get the beach front as it showed in the picture of the room i booked but our view was of two big satellite dishes the staff are always nice could do with abit better upkeep aswel theres damp/mould plus walls could do with a paint and whoever wipes down the sides really needs to start doing it properly i only put my shirt on the table for few seconds and it was filthy when i lifted it off apart from that it was ok
Stayed 1 night in May 2022

6/10 Okay

Leanne

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
WIP
Still being renovated - a lovely building but rooms had no curtains and beds were uncomfortable
Stayed 2 nights in May 2022

10/10 Excellent

Neil

Stayed 1 night in May 2022

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staincliffe hotel definitely recommended!
Excellent service with a friendly greeting as soon as we entered. Room was clean with a seaside view. Very reasonable prices in the bar. Will definitely stay again.
Stayed 1 night in May 2022

10/10 Excellent

Paul

Stayed 1 night in May 2022

10/10 Excellent

Paul

Stayed 1 night in May 2022

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, room comfort
Staincliff break
Had a lovely little break and staincliff Hotle rooms were lovely and clean,the staff was very friendly and helpfull would stay agin
Stayed 2 nights in Apr 2022

10/10 Excellent

Susan

Stayed 1 night in Apr 2022

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, room comfort
Excellent stay. Lovely hotel, great location. The staff are brilliant and go above and beyond! Very helpful and welcoming. Will return again.
Stayed 1 night in Apr 2022

4/10 Poor

Keith

Traveled with family
Disliked: Room comfort
Stayed 3 nights in Apr 2022

10/10 Excellent

C

Stayed 1 night in Apr 2022

2/10 Terrible

Nathan

Business traveler
Disliked: Cleanliness, room comfort
Stayed 2 nights in Apr 2022

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Great sea view from the bedroom window. The property is in the process of being renovated and the bar area looks very nice. My room was a bit dated but clean and reasonably priced so I’d be happy to stay again and recommend. Staff were very friendly.
Stayed 2 nights in Apr 2022

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Scott

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Michael

Stayed 1 night in Mar 2022

6/10 Okay

Kevin

Traveled with family
Disliked: Room comfort
mmm
Hotel in side was good room was poor bed was like concrete no hot water
Stayed 1 night in Mar 2022

10/10 Excellent

Leslie

Traveled with group
Liked: Cleanliness, room comfort
Excellent stay
Very welcolming and accommodating nice bar good prices and view of sea
Stayed 1 night in Mar 2022

10/10 Excellent

Rakim

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Laraine

Stayed 1 night in Feb 2022

10/10 Excellent

Will

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Tracy

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Paul

Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly, helpful staff. Wifi only works in the bar and not in all rooms. Gets a bit noisy at nights on the weekends from the sports bar and pub below but it doesn't go on late.
Stayed 5 nights in Jun 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Good value for money
Good value for money. Rooms a bit run down but clean.
Stayed 3 nights in May 2021

10/10 Excellent

Karen

Liked: Cleanliness, room comfort
Lovely stay
A lovely hotel !! The room was spacious and clean, the staff was friendly and welcoming and nothing was too much bother.
Stayed 2 nights in May 2021

10/10 Excellent

Paul

Business traveler
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in May 2021

8/10 Good

Andrew

Stayed 1 night in Mar 2021

8/10 Good

William, Reaing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 16
Brilliant view nice bed in a clean warm room easy parking and very friendly staff
Stayed 3 nights in Oct 2017