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Reviews of Comfort Suites Harvey - New Orleans West

2.5 out of 5
Comfort Suites Harvey - New Orleans West
1611 Elton Court Rd, Harvey, LA

Reviews

7.4

Good

Rating 10 - Excellent. 207 out of 569 reviews" "
Rating 8 - Good. 168 out of 569 reviews" "
Rating 6 - Okay. 66 out of 569 reviews" "
Rating 4 - Poor. 60 out of 569 reviews" "
Rating 2 - Terrible. 68 out of 569 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Cameron

Stayed 4 nights in Mar 2024

8/10 Good

Vincent

Business traveler, Traveled with family
Liked: Property conditions & facilities
Great
Stayed 1 night in Mar 2024

2/10 Terrible

Madhuri

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s pretty bad
Stayed 1 night in Mar 2024

4/10 Poor

Julian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 13 nights in Mar 2024

10/10 Excellent

Jim

Liked: Cleanliness
Stayed 1 night in Feb 2024

2/10 Terrible

Michelle

no tissue or soap said they was completely out but I wasn’t told this upon booking this is crazy
Stayed 1 night in Feb 2024

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Was already in not to good of a mood as a i came to bury my older brother. Reserved an executive suite and was placed on the 4th floor. Room was huge and worth it, but the tv didnt work due to a short in the cord. So after 2 days of no tv being available they moved me to what was suppose to be another Execurive King Suite on the 1st floor Rm 101. The room was just a regular room that they had stuffed everything from the Executive Kind Suite into it. Sitting area had ottomans stuffed between sofa and siiting chair so unusuable. Then to top it off in the bathroom there was mold on the ceiling. Was highly disappointed and couldnt believe they were ripping people off just because they crammed everything on top of the other into the room and called it an Executive King.
Stayed 3 nights in Nov 2023

4/10 Poor

Roneka

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
This hotel from the outside looks great! But when i got there the elevator only went up so we had to take the stairs to leave out. The rooms were initially clean but we stayed there 4 days with no service. The room started smelling wet like mildew and now me and my kids are sick. The cable box had a shortage so we had a hard time using the tv. Overall I will not be returning. It is not suitable for someone with kids.
Stayed 3 nights in Dec 2023

10/10 Excellent

Rachel

Stayed 1 night in Dec 2023

2/10 Terrible

James Alan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elevator
Found out the 2nd floor elevator button did not work. The only way to get off the floor was to use stairs. The door to the stairs wouldnt open when pushed, had to use a card to depress the latch. Not one sign stated the elevator problem. Was not informed during check in. The front desk worker the next morning said "yeah, we now. Waiting in parts". NOT GOOD CUSOTMER SERVICE AT ALL, too busy on cell phone.
Stayed 2 nights in Dec 2023

2/10 Terrible

Cheryl

Stayed 2 nights in Dec 2023

4/10 Poor

Kim

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The initial room we had didn't have AC, and it took more than 4 hours for them to get a hold of a manager so we could get a new room.
Stayed 1 night in Nov 2023

10/10 Excellent

Devante

Stayed 1 night in Nov 2023

2/10 Terrible

Marlo

Traveled with family
Disliked: Staff & service
NEVER AGAIN
First room had two tvs that did not work. Power outlets did not work and had bugs and spiders. Guy working at desk told my husband he was aware. He moved us to another room it was better. Had to have 2 remotes for tv. Bath tub didn’t stop up but the toilet did. Couch was gross couldn’t sit on. It was a good thing for them I prepaid!
Stayed 3 nights in Oct 2023

2/10 Terrible

Jawad

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

Eddie

Liked: Staff & service, room comfort
Good, but not great.
First let me say that the Amanda the front desk clerk was excellent, we had an issue with the bathroom and she switched rooms for us. Now, for the not so good, the carpet felt like it could use a cleaning. Felt sticky and gummy, secondly not enough towels. I had to take some from a cleaning cart.
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Stayed 1 night in Sep 2023

4/10 Poor

Marlis

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I was ignored by clerk at check-in. No toilet paper holder. Bottom of tub was very slippery. Shower curtain rod was rusty. Bathroom exhaust fan was not working.
Stayed 3 nights in Aug 2023

8/10 Good

julio

Stayed 2 nights in Aug 2023

6/10 Okay

Debbie

Disliked: Cleanliness
Stayed 2 nights in Jul 2023

10/10 Excellent

Quentella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Joby

Stayed 3 nights in Jul 2023

8/10 Good

Calvin

Traveled with family
Liked: Staff & service, room comfort
It is OK for staying
The carpet was kind of dirty, we had to wear our sandal during our stay. The floor was sticky and a lot of dirty spot on. The closet didn't have the cross bar for hanging clothes. Bed sheets on one of two bed still had dirty black spots on. Customer service was nice.
Stayed 2 nights in Jun 2023

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and very friendly customer service.
Stayed 1 night in Jul 2023

4/10 Poor

diane

Stayed 1 night in Jun 2023

2/10 Terrible

mery

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was in poor shape. The refrigerator was frozen over. Apparently they couldn’t put a toilet paper holder so it laid on the shelf. The latch was broken and the couches were ripped. They made me walk down to get the sheets and extra blanket. There were tiles missing and the hotel had broken pieces all around. Don’t waste your money here!!
Stayed 1 night in Jun 2023

4/10 Poor

Jessica

Traveled with family
Disliked: Property conditions & facilities
So better
There was no tissue in the room, no tissue in the bathroom down the hall. Mold on the ceiling in bathroom the curtains were dirty like they had been sitting in water or something
Stayed 1 night in Apr 2023

2/10 Terrible

Abigail, Philadelphia

Disliked: Cleanliness, property conditions & facilities
Reserve a room with 2 beds and a sofa bed and when I got to the room they changed it for one bed and a sofa bed without letting me know. Then they can changed it because they were sold out. Still waiting for my refund.

6/10 Okay

Robyn

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The Staff was friendly. We could tell that the room was freshly cleaned because our bathroom floors were still wet when we got into the room and the smell of cleaning products was strong. The room appears to be in the middle of a renovation. A portion of the wall was haphazardly plastered but not painted. The curtains had brown water stains. The toilet paper roll was broken. The shower water pressure was dismal. We couldn’t get the cable box on the TV to work.
Stayed 1 night in Mar 2023

10/10 Excellent

Coston

Stayed 2 nights in Feb 2023

10/10 Excellent

Coston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location Friendly clean and quiet
Stayed 1 night in Feb 2023

8/10 Good

Nancy

Traveled with group
Liked: Staff & service, amenities
Some of the ice machines did not work.
Stayed 1 night in Feb 2023

2/10 Terrible

Victoria

Disliked: Cleanliness, amenities, property conditions & facilities
Horrible the rooms were so disgusting I felt nasty just being in there..
Stayed 1 night in Feb 2023

10/10 Excellent

Dannell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

mark, wheaton

Liked: Staff & service, amenities, property conditions & facilities
I loved the fact I got there off the cruise ship and she let me check in at 11am instead of 3pm!!!!!!!!!!!!
Stayed 1 night in Dec 2022

6/10 Okay

Arriane

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2022

4/10 Poor

Joseph

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Elevator broken. No smokers area. Indifferent staff.
Stayed 3 nights in Dec 2022

4/10 Poor

crystal

Traveled with partner
Disliked: Cleanliness
The first room that I checked into didn’t have working heat. The second room had stains and the sheet curtain was covered in mildew! I called to speak to manager, no one has called me back.
Stayed 1 night in Nov 2022

10/10 Excellent

Quentella

Stayed 1 night in Nov 2022

10/10 Excellent

Ruby

Stayed 2 nights in Oct 2022

2/10 Terrible

Terence

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The nastiest dirtiest place to stay bed wear not clean rooms smell like pee mile dew on curtains
Stayed 1 night in Sep 2022

4/10 Poor

Pam

Traveled with family
Disliked: Amenities, property conditions & facilities
Rooms was decent, but the shower water was scalding hot and could not be adjusted.
Stayed 1 night in Sep 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Smelly outdated rooms
The rooms are extremely outdated. They smell like its some hidden mold or mildew in the walls. They had an urine smell. The carpet was terribly nasty. We had 2 rooms and they both had red nasty stains in the carpet. The air in the rooms was just stuffy and smelly. Glad we brought linen for the bed with us cause we we're kind of afraid to lay on them. I also heard another guests complain at the front desk about her room smelling horrible and I told her I think it was the whole hotel. I hope this review reaches the right person that can make a change in the upkeep of this property because as of now I will never stay here again.
Stayed 2 nights in Sep 2022

8/10 Good

lap

Stayed 1 night in Sep 2022

8/10 Good

Curtis

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Carpet needed cleaning
Stayed 2 nights in Aug 2022

10/10 Excellent

Yered

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and helpful.
Stayed 1 night in Sep 2022

10/10 Excellent

Curt

Stayed 2 nights in Nov 2021

4/10 Poor

David

Traveled with family
Disliked: Property conditions & facilities
First thing was the shower curtain was on the outside of the shower so when you used it water flooded the bathroom floor.second was no toilet paper holder. Third the bathroom door was not square and would not shut. Forth the painting on wall was half finished.Told person at desk and got no response
Stayed 2 nights in Aug 2022