Ratings based on 894 Verified Reviews

They paid and stayed. We double-checked.
2.6 out of 5
45% of guests recommend
2.7 Room cleanliness
2.8 Service & staff
2.7 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by William

This traveler left a rating score only Posted May 31, 2016 on Hotels
1 out of 5
by A verified traveler

worst place ever bugs an no housekeeper

Posted May 31, 2016 on Hotels
Worst not a hotel anymore its for a studio the name has even changed to intown suites there is no room service you have to wash your own towels it was bugs in room and flying bugs do not stay i booked in advanced off hotel.com so when i arrived couldn't get refunded but do not stay here.
5 out of 5
by Wanda

This traveler left a rating score only Posted May 26, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 14, 2016 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted May 4, 2016 on Hotels
3 out of 5
by Mikkel from Esbjerg

Fint ophold New Orleans

Posted Apr 28, 2016 on Hotels
Fint ophold med fine faciliteter. Dog lå det et stykke uden for centrum.
1 out of 5
by schevonda from Dallas Tx

This place has terrible customer service!

Posted Apr 26, 2016 on Hotels
Customer service suck! I would not recommend this place to my worst enemy!
1 out of 5
by Brenda from Fort Worth, TX

STAY AWAY!

Posted Apr 19, 2016 on Hotels
It's not called Sun Suites anymore! Unfortunately I have to give it a score, or else I would NOT have given it a ZERO! There were no accommodations.... No coffee, no soaps, no toilet paper, 3 towels. I had asked for one extra pillow and I was going to be charged $10 extra dollars. My husband asked for an extra set of towels (because we had a 2 night stay) and the owner, manager (not sure who he was) said it was an extra $10 dollars!! This guy wanted to charge for everything! The guy was very rude. My husband and I are not picky people, we like to choose middle of the road lodging so that we can have extra spending money, but this place was the extreme. The kitchenette was not stocked with soap or a towel(s). The small refrigerator was super loud when it would kick on, as well as the air conditioner. When trying to sleep it would sound and feel like a freight train was passing at the foot of our bed. The outlets were so loose that they plugs would fall off. It was ridiculous! I had to go out to my car and charge my phone. The office hours are limited. They open at 10am and close at 11pm. They have two after hour phone numbers available but none of the numbers picked up. We left early in the morning and tried to check out but no one was there to get the plastic card (key). I need to check my bank info to make sure they didn't charge me another day!
1 out of 5
by A verified traveler

Horrible Service.

Posted Apr 14, 2016 on Hotels
We stayed at sun suites now known as in-town 2 days never got house keeping, room was never cleaned, never got clean towels. Went to the office to try and get clean towels the office was closed. Contacted over night person who's number was on the office door, got no help was told go back to the office at 10 in the morning. When we checked out at 10:20 the office still was not open. We had to reuse previously used towels. Not happy at all.
1 out of 5
by VALERIE from South MS

Not the best place to stay; try somewhere else!

Posted Apr 12, 2016 on Hotels
I didn't like that the hotel made a copy of my license(they claim its LA policy)but for me this allows for identify theft. I didn't see any secure means of storing my identity. The bathroom was small. There was a crack in the outside door, so we had to put a clothing to cover it since we weren't allowed anymore towels. The bottom mattress look like it needed to be replaced. We couldn't get xtra towels unless we were staying more than 1-night. The bath towels for drying off were the size for toddler/hand towels but not big enough for adult usage (by the way, I'm average in size; not plus size). Also, only two sm pillows which we couldn't get more of & there was no iron/ironing bd in the rm. However, the fridge/AC kept cold. Only two good things. This site is very outdated and needs upgrading. It was a ripe-off for the price we paid! Only because there was nowhere else available, we stuck it out but there was an ultimate price...we got had! Note: the hotel is now called Intown suites, not Sun Suites as advertised and it's supposed to be in the process of renovations, which I didn't see any signs of, except the name change on the building. Two other guests asked if we were staying & said they looked in the room prior and didn't like it & was going to try somewhere also. In my opinion, it needs to closed down and have a 100% total re-haul before it opens to the public again. I'll never stay here again & I highly recommend anyone who considers it to keep it moving.