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Travel Charme Gothisches Haus - Wernigerode Hotels
Rating: 4.5 Stars
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Travel Charme Gothisches Haus

Marktplatz 2, Wernigerode 38855 - Map
"Wonderful location in Market Square of Aldstadt"
Overall, we had a lovely stay in Wernigerode. We were there for four nights. We enjoyed the breakfast buffet and had two dinners at the hotel restaurant. The food and wine were good but a little overpriced for the area and quality. Our room was comfortable and clean. The location couldn't be any better. The only negative is our welcome was lacking. The front desk clerk, who checked us in could not have been any unfriendlier if she tried! She bordered on rudeness. We were exhausted from a long drive and arrived at 22:00. There was water behind her and she didn't offer us any. I was thirsty after our 6 hour journed from southern Germany, but was too embarrassed to ask her for the water. Interestingly, my husband and I whitnessed her offering the water and giving a friendly welcome the next evening to German speaking guests. We began to wonder if Americans just weren't welcome.She was cold, unsmiling, not willing to answer our questions. I asked her about wifi and she interupted me and said very rudely (like she was punishing a child) " I will get to that". I just didn't want to forget to ask because at our previous hotel, they only gave a WIFI code if we asked fro one. I asked for tourist information on the area and she also didn;t seem to want to help us. So I was direct and asked if there was anyone else at the hotel who could guide us as visitors, unfamiliar with the harz, to some fun activites and towns. At that point she pulled a train schedule out.
Traveller from Corning NY
Located in Wernigerode Old Town, this luxury hotel is steps from Wernigerode Town Hall and Wernigerode Marketplace. Museum of …More

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