Ratings based on 153 Verified Reviews

3.7 out of 5
86% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok

Good hotel in the center of Hat Yai city.

Posted Jan 7, 2017
Pros: Location is the best.
Cons: Hotel may change the equipments in the room, such as shower.
Location: Many restaurants nearby.
Good hotel and Location is great. some equipments are quite old, pillow are too thin. Location is great, you can walk to many restaurants, shops and department stores. Overall is OK.
Comment from Hotel Management
Jan 9, 2017 by Jirawadee, Hotel Management
Dear Guest, Thank you for staying with us and I'm glad to read that you enjoyed your recent stay, especially with a Hotel location. Your feedback and recommend on changing the equipments is noted and i can ensure that is it in our future plans. A pillow thin is noted, and there is an option to get additional pillows anytime. We hope to have a chance to welcome you again soon. Best Regards, Jirawadee - Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Good value for money

Posted Jan 6, 2017
Pros: The shower and the hot water!
Good value for my money! Really enjoyed the hot-water shower with strong power! Close to the train station, the bars and some malls! Booked my trip to Hat Yai by minivan with them, no issue! Only small problem, the water had to be cut for a few hours one of the morning I was there. Staff offered me to switch to an other floor. But I could live with that small issue!
Comment from Hotel Management
Jan 7, 2017 by Jirawadee, Hotel Management
Dear Guest, Thank you for staying with us and we are glad to hear that overall you had enjoyed your stay. I must apologise for the water issue as it was unexpected situation occur however, we thank you for your kind understanding and we hope to have a chance to welcome you again soon. Best Regards, Jirawadee - Hotel Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2017
Go again again again Go again again again Go again again again
Comment from Hotel Management
Jan 4, 2017 by jirawadee, Hotel Management
Dear Guest, Thank you for your review and very glad to hear that you keen to staying with us again and again in the future. We look forward to you return soon. Best Regards, Jirawadee - Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2016
Cons: open concept wardrobe is good, but can have longer bar. need to have dustbin and tissue in the room
Location: there is no 24hours convenient store within its vicinity
in short, it is quite a good place to stay. Strategic location away from busy street.
Comment from Hotel Management
Dec 29, 2016 by Jirawadee, Hotel Management
Dear Guest, Thank you for your review and we are glad to hear that you had an overall positive stay. We thank you for your recommendation and hope to welcome you again soon. Best Regards, Jirawadee - Hotel Manager
3 out of 5
by A verified traveler

Posted Dec 27, 2016
very inconvenient without room to room call,have to download app to do it!
Comment from Hotel Management
Dec 30, 2016 by Jirawadee, Hotel Management
Dear Guest, Thank you for staying with us and for sharing your feedback. We hope to have a chance of welcoming you again in the near future. Best Regards, Jirawadee - Hotel Manager
3 out of 5
Recommended
for Couples
by A verified traveler from Penang, Malaysia

Location good. Robinsons supermarket nearby.

Posted Dec 27, 2016
Location: Robinsons supermarket nearby, about 5 mins walking. 10-15 mins to Lee Garden & Kim Yong Market. TukTuk available once u step out from hotel.
Friendly reception staffs. Big room, a lot of tv channel, but no refrigerator. Overall good.
Comment from Hotel Management
Dec 30, 2016 by Jirawadee, Hotel Management
Dear Guest, Thank you for staying with us. We are glad to hear that overall you had enjoyed your stay and appreciate your compliments to our staffs. We look forward to welcoming you again soon. Best Regards, Jirawadee - Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sitiawan, Perak

Good location with competitive room rates

Posted Dec 13, 2016
Overall stay was pleasant. WiFi connection can become rather spotty at times. Noise insulation for standard rooms was pretty poor.
Comment from Hotel Management
Dec 15, 2016 by Jirawadee, Hotel Management
Dear Kevan, Thank you for staying with us and we are delighted to hear that overall you had a pleasant stay. We have noted on your feedback about wifi connection and for our rectify and improvements. We hope to have an opportunity of welcoming you back again soon. Best Regards, Jirawadee - Hotel Manager
2 out of 5
by A verified traveler from hat yai

So so hotel

Posted Nov 23, 2016
Cons: Booked a room with a view but got a room facing a wall :( Stayed on the 4th floor non smoking room but u will get smoke smell after 12 midnite. Will not stay here again ... Pros: Good hot shower Fan and aircond in the room
Comment from Hotel Management
Dec 11, 2016 by Jirawadee, Hotel Management
Dear bernard, Thank you for your feedback. Room allocation is allocated according to room available, our staff will more than happy to provide a room upon request if availability allowed. Your comment about smoke smell is noted and having shared to the team for immediate improvements. We hope to have another opportunity of welcoming you back again. Best Regards, Jirawadee - Hotel Manager
3 out of 5
by A verified traveler from Penang

PIllow too soft, Tap water too hot.

Posted Nov 14, 2016
1.The pillows were too soft we totally cant sleep if we only sleep with 1 pillow, we had requested for extra pillows for 2 pax but they only provided 1 pillow per room..we were very disappointed with it. how to share 1 pillow for 2 pax. I strongly encourage them to reconsider about their pillows standard height or softness for a normal human sleeping standard. 2. The basin tap water totally couldn't turn to normal temperature. Please help to check it out for travelers safety purpose.
Comment from Hotel Management
Nov 20, 2016 by Jirawadee, Hotel Management
Dear Chris, Thank you for staying with us. I must apologize for the discomfort you experienced during your stay, especially pillows and water tap issues. We have noted on your feedback and will work for improvements and rectification soonest. We hope to have an opportunity of welcoming you back again and to serve you better service. Best Regards, Jirawadee - Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Penang, Malaysia

Best of the best hotel at Hatyai

Posted Oct 6, 2016
Pros: It located at strategic location, quite a big room and very clean with very affordable price. Good water pressure too
Cons: Everything is perfect except the pillow is slightly thinner
Location: Can visit to Khlong hae floating market and Lee garden plaza
Comment from Hotel Management
Oct 7, 2016 by Jirawadee, Hotel Management
Dear Deffrey Chuah, We are glad that you enjoyed your stay with us and thank you for appreciate our hotel as a best hotel to stay in Hat Yai. With the regards to the pillows, I am sorry to hear that you found our pillows thin, there is an option to get additional pillows any time. Thank you for sharing this review and we look forward to welcoming you again soon. Best Regards, Jirawadee - Hotel Manager