Ratings based on 167 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
95% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Posted Jan 25, 2016
Pros: my husband and I did enjoy the bar area very comfortable, good drinks reasonable prizes
First and foremost the TV in our room 103 had some channels in which mute,we had a few days which the water was nit hot at all ,I had to go to the front desk to let them know,The restaurant food was expensive,and hardly had no taste,it was bland,I think the owner should have his guests get a voucher with about at least 20% off theire expenses in their restaurant.
Comment from Hotel Management
Feb 4, 2016 by Buen Cafe Staff, Hotel Management
Thank for your comments,
2 out of 5
by A verified traveler

Posted Dec 23, 2015
They gave us a "Villa" which is really a refurbished house in a noisy neighborhood. Not a good experience.
Comment from Hotel Management
Feb 4, 2016 by Buen Cafe Staff, Hotel Management
Thanks for your comments, we are working to correct the situation mentioned Thanks
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 22, 2015
Pros: La gentillesse du personnel
Odeur d'humidité dans la chambre. Draps inadaptés au matelas! Dommage!!
Comment from Hotel Management
Feb 4, 2016 by Buen cafe Staff, Hotel Management
Thanks for your comments, working to correct the situation mentioned. Thanks
5 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient hotel

Posted Dec 20, 2015
Clean rooms and staff was very friendly. I needed a iron one day for a wrinkled tie and they didn't have one available the staff member (maybe owner of hotel) said he would take it and have it ironed for me 5 minutes later he handed me my tie nice and crisp. Thank you so much! I stay at this hotel because of the convenience of access to the highway and just 50 minutes to San Juan.
Comment from Hotel Management
Feb 4, 2016 by Buen Cafe Staff, Hotel Management
Thanks for your comments, hope to see you again soon. Thanks
2 out of 5
by A verified traveler from Connecticut

1-day Stay

Posted Dec 8, 2015
Pros: Manager and staff was attentive and understating. Manager gave us a discount for the night without hesitation.
Cons: Beds and linens need upgrade.
Location: Location is convenient and close to many major attractions and shops.
The room seemed pleasant and comfortable upon arrival. We checked-in in the afternoon and left to attend an outside event. When we returned and started getting ready to go to sleep, we found trash under the cover and two huge stains on the sheet of one of the beds. We called the front desk (from our mobile as there is no telephone in the room) and told the attendance. He later showed up with a cover (quilt) and told us that the hotel was full and there were no sheets available to replace the dirty one on the bed.
Comment from Hotel Management
Feb 4, 2016 by Buen cafe Staff, Hotel Management
Thanks for your comments
4 out of 5
Recommended
for Getaway With Friends
by Maria V.

Passing by

Posted Sep 29, 2015 on Orbitz
room were clean. Staff friendly. Great for overnight stays or road trip.
4 out of 5
Recommended
for Families
by Jose A G.

Family vacation

Posted Sep 18, 2015 on Orbitz
It was a great place to stay. I witch it did have more restaurants choices, but the one the hotel had was very good. the location (northwest) was great, do to the places I was looking to visits. Jose
5 out of 5
Recommended
for Couples
by PEDRO R.

Our first 2015 stay

Posted Apr 29, 2015 on Orbitz
It was a very good place to stay, with a great location and excelent amenities. The restaurant offered a very good service and delicious food. We were accomodate in a villa with a little kitchen. Also, the hotel is pet friendly that we didn't have problems with our dog. You can continue yoir trip for road No. 2 and enjoy a beautiful stamp of our island.
4 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Family Vacation

Posted Apr 20, 2015
El Buen Cafe is a family run hotel and restaurant. I have been staying here over the past 15 years or so. I've seen lots of changes over the years. Some good and some bad, but for the most part on this visits things were improved. Has some minor issues with the shower head and sink and they were corrected the next day. Only minor issue was lack of washcloths on some days and inconsistent hot water. Other then that no complaints. House keeping does a nice job and keeps rooms clean. Wait staff is decent. Some speak more English then others, but pretty much understand. I've stayed at the big resorts, but prefer the smaller hotels like this one. El Buen Cafe is in good location right on the #2 road.
2 out of 5
by A verified traveler from florida

Missing items

Posted Feb 27, 2015
Pros: location
Cons: Add everything I mentioned in my experience.
Location: Good location and very little to do.
No clock, radio, coffee maker, had to get ice from a bucket. No breakfast. Very little parking space. Hair blower stops working after two minutes. No iron.