Ratings based on 51 Verified Reviews

3.5 out of 5
80% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from austin, texas

Nice location

Posted Jan 20, 2017
Pros: The staff and the firm bed.
Cons: The furniture, updating everything.
Location: Great location, close to major highway, and eating places.
We only spent two nights. The hotel is nice but dated. The staff is very friendly and will do anything to make your stay comfortable. We had a room with two beds, the room was big, I liked the bed is was firm. The room is dated but clean. The facility was clean too. They have a restaurant next door where we had breakfast and it was good. There is no elevator, if you can't go up stairs then request a room on the first floor. I would stay again.
2 out of 5
by A verified traveler

Old outdated hotel

Posted Dec 13, 2016
Pros: easy access from highway
Cons: Room lighting, updates to bathrooms.
Location: easy walk to beach.
Staff was friendly, rooms cleaned. 3 people in a room with only 2 towels at beginning until housekeeper noticed 3 exiting room & that was after 4 days. Also changed bed sheets to fit bed better after 2 days. bathroom had a shelf against wall, small hand sink and room lighting is not the best.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Nov 22, 2016
Friendly staff, good location, great restaurant close to interstate, mall, walmart and many restaurants
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Ok hotel

Posted Oct 25, 2016
Nice for short stays. No elevator or ice machine.
1 out of 5
by A verified traveler from Guebradilla

noisy and poor service.

Posted May 31, 2016
Is not worth what I paid. I will not go back again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Posted Apr 22, 2016
Very spacious and my kids enjoyed the room as well as the pool area. Though we stayed for one night it was great and the restaurant staff are very friendly, food was great as well as the overnight security guard over the weekend very friendly. Would gladly stay again when I head back on my next vacation
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Posted Jan 25, 2016
Pros: my husband and I did enjoy the bar area very comfortable, good drinks reasonable prizes
First and foremost the TV in our room 103 had some channels in which mute,we had a few days which the water was nit hot at all ,I had to go to the front desk to let them know,The restaurant food was expensive,and hardly had no taste,it was bland,I think the owner should have his guests get a voucher with about at least 20% off theire expenses in their restaurant.
Comment from Hotel Management
Feb 4, 2016 by Buen Cafe Staff, Hotel Management
Thank for your comments,
2 out of 5
by A verified traveler

Posted Dec 23, 2015
They gave us a "Villa" which is really a refurbished house in a noisy neighborhood. Not a good experience.
Comment from Hotel Management
Feb 4, 2016 by Buen Cafe Staff, Hotel Management
Thanks for your comments, we are working to correct the situation mentioned Thanks
5 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient hotel

Posted Dec 20, 2015
Clean rooms and staff was very friendly. I needed a iron one day for a wrinkled tie and they didn't have one available the staff member (maybe owner of hotel) said he would take it and have it ironed for me 5 minutes later he handed me my tie nice and crisp. Thank you so much! I stay at this hotel because of the convenience of access to the highway and just 50 minutes to San Juan.
Comment from Hotel Management
Feb 4, 2016 by Buen Cafe Staff, Hotel Management
Thanks for your comments, hope to see you again soon. Thanks
2 out of 5
by A verified traveler from Connecticut

1-day Stay

Posted Dec 8, 2015
Pros: Manager and staff was attentive and understating. Manager gave us a discount for the night without hesitation.
Cons: Beds and linens need upgrade.
Location: Location is convenient and close to many major attractions and shops.
The room seemed pleasant and comfortable upon arrival. We checked-in in the afternoon and left to attend an outside event. When we returned and started getting ready to go to sleep, we found trash under the cover and two huge stains on the sheet of one of the beds. We called the front desk (from our mobile as there is no telephone in the room) and told the attendance. He later showed up with a cover (quilt) and told us that the hotel was full and there were no sheets available to replace the dirty one on the bed.
Comment from Hotel Management
Feb 4, 2016 by Buen cafe Staff, Hotel Management
Thanks for your comments