When we showed up to this hotel to check in, the staff was extremely rude and gave me a key to a room that already had people staying in it. When I told them they gave me an occupied room, they were extremely rude and told me there was a chance I’d have no where to stay that night, even though I’d had the room booked for a while. They gave me another room key, and this time this key didn’t even open the room for, so I had to go back to the lobby again. A desk worker named Taylor yelled at the whole lobby complaining that she’d already been at work for 9 hours and didn’t have time to deal with this, and a young girl was left by herself to deal with all of these issues, because there were other families waiting for their rooms as well. This is the worst customer service I’ve ever seen, there was no discount given, no apologies said, and on top of this, the bathroom was disgusting for the price we had to pay. ($300, because there was a SMU game that weekend and I think that’s why the prices were up). Don’t stay here.