Ratings based on 360 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Gulf Shores, AL
Disappointed With Holiday InnPosted Jan 10, 2018
Pros: Good location to an event we were attending
Cons: Make sure lobby trash cans are emptied.
We booked a one night stay through Expedia. When we checked into the hotel, the clerk took our credit card for "incidentals." When we went to check out the next morning, we got a receipt for almost all of what we paid through Expedia. The clerk said that our card was not run. When we got home and checked our credit card transactions, we discovered that the hotel had charged our credit card. We called the hotel and was able to talk to someone about the charge. They saw the error and immediately sent us a zero balance receipt. It took over a week for the charge on our credit card t show a credit.
by A verified traveler from Panama City FL
Disappointed hotel stayPosted Dec 29, 2017
Very disappointed. All hotels in area were comparable so I booked this room based on the indoor pool and gym. Gym was closed for renovations and the pool was extremely cloudy and the pumps were not on. Didn’t use. We inquired with management but he provided no information. Our room faced 59/49 interchange and you could hear traffic noise all night long. Pro; breakfast was good
Comment from Hotel Management
Jan 2, 2018 by Sarah P., Hotel Management
Kenneth, Thank you for providing your feedback. We appreciate your comments and apologize for the inconveniences caused by our renovation. We do hope you visit us again in the future so we may show you our true level of service.
for Everyoneby A verified traveler from Arkansas
Remodeling but comfortablePosted Oct 27, 2017
They are doing a remodel and the halls were dirty and nasty. The room itself was great, clean, and comfortable. Breakfast was great and the breakfast hostess was wonderful!
for Everyoneby A verified traveler from Nashville
Posted Oct 9, 2017
Nice hotel. Breakfast was so-so, not remarkable. Room was Very good.
Posted Sep 21, 2017 on Hotels
Just a quick one night stay for us. The room was more than I expected. With that said, it would be nice to have an overhead light/fan in the sleeping area. The one unit for the a/c wasn't adequate to cool the room. We kept the fan on the unit running all night so there would be air movement. Beautiful lobby. Thought the placement of the bathroom door right off the kitchen are was odd.
for Everyoneby A verified traveler from Joplin
2 night stayPosted Sep 5, 2017
Pros: Cleaning staff was very nice and courteous.
Someone was in room we were supposed to be in. Latch locked from inside. Moved us to executive suite but the TV was clear across room, lots of space but very odd room arrangement.
by A verified traveler
Posted Aug 27, 2017 on Hotels
for Everyoneby A verified traveler from twin falls, idaho
Great facilityPosted Aug 27, 2017
Great location, classy, beautifully decorated suite with kitchen, phenomenal rate
Posted Aug 24, 2017 on Hotels
Great place to spend the night
Posted Aug 21, 2017 on Hotels