It looks better in the pictures
Posted Oct 14, 2014
I booked online while driving to avoid searching for a hotel at 1:30 AM. I booked at 11:30. My family, wife and two daughters, arrived at the hotel to be turned away by security guard. He stated that he had no information regarding the reservation and that the hotel office closed at 11 PM on a Saturday night.
My wife and two daughters started driving around a strange city at 1:45 in the morning looking for a hotel.
The wife had a confirmation email on her phone regarding the reservation. The guard should have a master key and available room list when situations like this arise.