Ratings based on 450 Verified Reviews

3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from new york

Should tell guests it’s under construction

Posted Oct 3, 2017
Walking in the lobby was very nice, staff was nice however as soon as I got off the elevator I was shocked. It smelled like paint. The rooms had printed taped room numbers on the doors. My room the light above it was hanging out of he ceiling and didn’t work. The one elevator wasn’t working. The fridge in my room still had food in there from the previous guest!!! The remote was being held together by tape. You could hear the trucks driving by the whole night. Definitely won’t be staying there again
Comment from Hotel Management
Oct 9, 2017 by Ashley A, Hotel Management
Dear Caitlyn, Thank you for your feedback. First and foremost, I certainly apologize for our appearance as we were going through minor hallway renovations. I hope that we have the opportunity to accommodate you again in the future, post-reno, and to exceed your expectations. Be well,
1 out of 5
by A verified traveler

Awful has to leave

Posted Oct 2, 2017
Under renovation had Wall coverings removed with black mold expose on the walls got to the room it’s smelled the whole floor was vacant except for three or four rooms they wrote the room number on a white piece of paper and taped to the door there was no power in the room with mediately close the door went back downstairs and asked for a refund they told us we had to deal with Expedia
Comment from Hotel Management
Oct 9, 2017 by Ashley A, Hotel Management
Dear Anonymous, I am so sorry to hear that we did not meet your expectations during your most recent stay with us. I understand that our appearance may not have been 100%, as we are undergoing some light renovations, and for this I truly apologize. I hope that we have the opportunity to better accommodate you in the future, post-reno! Be well,
1 out of 5
by A verified traveler from North Shore

Awful Experience

Posted Sep 29, 2017
Pros: Nothing
Cons: Better staff
Location: Nice location despite the hotel
TERRIBLE!! WORST hotel experience ever!!! Had a two night weekend stay during which one of two elevators was out of service. We were given a room on the 7th (top) floor and being that the one working elevator was not functioning properly either there were large crowds with long waits resulting in having to take the stairs a number of times. Not the end of the world, places have maintenance. But after walking the stairs over a dozen times my girlfriend, who had suffered a miscarriage only a month ago, was not up to the task anymore. We requested to transfer rooms and mind you this is after hearing them specifically ask a customer in front of us if they wanted a ground room floor. We were told that there was no way to accommodate us!! There wasn’t enough time to clean our room was their excuse despite the fact that I saw the cleaning people on our floor for over an hour afterwards. The only reason I didn’t ask for my money back and leave is I did not want to ruin our weekend even though Holiday Inn Express Hauppauge pretty much did. Their customer service and management couldn’t have cared LESS!! Would NEVER recommend this place to anyone and will definitely not be returning. Money better spent elsewhere.AWFUL!!!
Comment from Hotel Management
Oct 9, 2017 by Ashley A, Hotel Management
Dear Chris, I am so disappointed to hear that our team was unable to meet your expectations during your most recent stay. I can't imagine why our team was unable to accommodate your request to move rooms, and will certainly be addressing this internally. I truly hope that we have the opportunity to accommodate you again in the future, and to reverse your first impression of our hotel. Be well,
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 25, 2017
This hotel has only two elevators that are extremely slow this stay only one of the elevators were working I paid way two much money for this hotel with one elevators
Comment from Hotel Management
Oct 9, 2017 by Ashley A, Hotel Management
Dear Anonymous, Thank you for your feedback. I am sorry to hear about the inconvenience you experienced with one elevator being down - I completely understand your frustrations. The good news is, we are working to have this repaired as soon as possible; and I hope that we have the opportunity to accommodate you again post-renovation, and to reverse your experience at The Holiday Inn Express Hauppauge. Be well,
4 out of 5
Recommended
for Everyone
by A verified traveler from New Hartford, NY

Close to Cassano restaurant!!

Posted Sep 9, 2017
It was fine. Unfortunately one of the elevators didn't work and the pancakes from the free breakfast were kinda rubbery. But what the heck, it was free. The bagels were excellent. And, no problem walking down a flight of stairs. Overall, our stay was great. After all we just spent a couple of nights there, we weren't moving in. And it was great to be away from home.
Comment from Hotel Management
Sep 11, 2017 by Ashley A., Hotel Management
Dear Joanne, Thanks so much for taking the time to post your review! Glad to hear you enjoyed our fresh NY bagels. Thank you for your patience during our elevator renovation. Hope to have you stay again post-renovation and hear your feedback. Be well,
4 out of 5
Recommended
for Everyone
by A verified traveler from north VA

nice hotel close to where we want

Posted Aug 18, 2017
I like this hotel , good service and good location where we was staying I would prefer to all my friends
3 out of 5
Recommended
for Everyone
by A verified traveler from Ct

Hotel full of surprises, some good and some bad!

Posted Jul 25, 2017
The bad surprises was the hotel only had 1 out of 2 elevators working. Then I saw the indoor pool, what a disappointment! If there was 2 people in the pool it was crowded, that sucked! On the other hand, free coffee and breakfast was great. The room was good and beds comfy. The cable service wasn't great either, only a couple channels.
Comment from Hotel Management
Aug 8, 2017 by Ashley A, Hotel Management
Dear moose, Thank you for your detailed feedback! I am pleased to hear that you enjoyed our complimentary breakfast, and that you enjoyed our newly renovated guest rooms. I am excited to announce that hotel will be undergoing extensive work to have elevator cab replaced completely - which will provide much shorter elevator wait times. I hope we have the opportunity to accommodate you again in the future. Be well,
1 out of 5
by William

STAY AWAY....

Posted Jul 24, 2017 on Hotels
I will never stay at this site again and I visit Long Island frequently. The staff was rude, sheets were stained, elevator broken, no towels, rooms were not cleaned until after 5:00pm, and only one person working at night where a clog in the toilet could not be fixed til the next morning. Actually left one day early because we were so disgusted.
Comment from Hotel Management
Aug 1, 2017
Dear William, Thank you for sharing your feedback, as it is an important tool for us to address any issues internally and work to correct for future guests. I am very sorry to hear that we were not able to meet your expectations during your most recent stay with us, but hope that we have the opportunity to reverse your opinion by accommodating you again in the future. Be well, Ashley A. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

It was a pleasant stay for lax weekend

Posted Jul 18, 2017
All good, staff was great! They accommodated a late checkout due to tourney results! Everyone on staff did great job!
Comment from Hotel Management
Aug 1, 2017 by Ashley A., General Manager, Hotel Management
Dear Guest, Thank you so much for your positive feedback! So glad to hear our team was able to accommodate you with a late checkout -- hope that your kid(s) played well that weekend! Would love the opportunity to host your family again in the future! Be well,
5 out of 5
by Elizabeth

This traveler left a rating score only Posted Jul 9, 2017 on Hotels