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Reviews of HECO Colmar Nord - ex Première Classe

1 out of 5
HECO Colmar Nord - ex Première Classe
Rue Mariafeld, ZA Rosenkranz, Houssen

Reviews

6.0
Rating 10 - Excellent. 40 out of 481 reviews" "
Rating 8 - Good. 151 out of 481 reviews" "
Rating 6 - Okay. 118 out of 481 reviews" "
Rating 4 - Poor. 103 out of 481 reviews" "
Rating 2 - Terrible. 69 out of 481 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Karthikraja

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am writing to express my extreme disappointment with my recent experience attempting to check-in at Hotel Heco Colmar location. When I arrived in Colmar on the evening of December 9th, I tried multiple times to call the hotel to notify you of my arrival and ask for directions. Unfortunately, despite calling numerous times, no one ever answered the phone. Ultimately, after waiting for over an hour outside the hotel late at night and having no way to get in touch with anyone on their staff, I was forced to book a room at the nearby Hotel F1 for my stay instead. Given that I was unable to check-in to the room I had reserved and paid for due to being unable to reach anyone at the hotel by phone or email, I kindly request a full refund for the night I had booked. Please advise on next steps for issuing this refund. I hope you will improve your policies for responding to guest communications quickly, as this was an extremely frustrating experience that led me to take my business elsewhere. I look forward to your response. Best, Karthik
Stayed 1 night in Dec 2023

2/10 Terrible

Juan

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
THE WORST EXPERIENCE IN OUR WHOLE EUROPE TRIP
IT WAS VERY BAD SITUATION. WE HAD TO LEAVE THE HOTEL BECAUSE THE ROOM WAS DIRTY, HOT, NO VENTILATION, NO FAN, AND STAFF VERY UNHELPFULL. WE ASKED TO FIX EVERYTHING OR GIVE THE MONEY BACK, AND THE EMPLOYEE THAT SAID HE WAS THE MANAGER, SAID ANY OF BOTH OPTIONS WERE NOT POSSIBLE. WE WROTE AN EMAIL TO HOTELS.COM ALREADY WITH ALL DETAILS ASKING FOR A REFUND, BUT NO RESPONSE YET. WE HOPE YOU CAN DO IT SOON.
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
It's an ugly hotel, very careless
Stayed 1 night in Jan 2022

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
The directors and his assistant were really disorganised,childish,very racist and behaving wierdly,badly toward me, they mistook me for someone else . They harrased me at the point of calling authorities, later on they came to excuse themselves but i had to leave cos it was really hard for me to went through such embarrassment,
Stayed 1 night in Nov 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient unexpensive motel
Stopped for the night on our way to ski. This was the cheapest hotel on the area. No surprises, just the usual Première Classe motel. Convenient, clean, with two twin beds for me and my daughter, and a private bathroom.
Stayed 1 night in Feb 2020
Response from la reception on Feb 2, 2021
Bonjour, nous avons bien reçu votre commentaire. Dans ce contexte, nous vous adressons, au nom de toute l’équipe, nos excuses les plus sincères. Soyez assuré que nous sommes réellement désolés de la gêne occasionnée et que nous espérons pouvoir continuer à vous compter parmi nos fidèles clients.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable. Thank you
Stayed 2 nights in Sep 2019
Response from The team Première Classe COLMAR on Oct 6, 2019
Dear Christopher , we very much appreciate your comments regarding your stay at our hotel . It's always a pleasure to receive positive feedback . Thank you again for sharing your experience and we hope your next visit will as pleasant as the previous one . Sincerely

6/10 Okay

Thomas Appel

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Ok value for money - for one night. AirCondition would improve the hotel. Very nice personell.
Stayed 1 night in Jul 2019
Response from la reception on Feb 2, 2021
Bonjour, nous souhaitions vous remercier d’avoir choisi notre hôtel pour votre séjour. A bientôt

4/10 Poor

ronen

Disliked: Property conditions & facilities, room comfort
Smelly room
Stayed 1 night in Jun 2019
Response from reception on Jun 25, 2019
Good morning Thanks for your review.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from la reception on Feb 2, 2021
Bonjour, nous souhaitions vous remercier d’avoir choisi notre hôtel pour votre séjour. A bientôt

6/10 Okay

Grace

Liked: Staff & service
Could be better
Wasn’t our type of place..it was small.. it was musty......the beds were uncomfortable.... location Wes’s great and the girl who ran it was very nice.. just was not our type of place.... it’s more like a motel...... not a hotel......would recommend it???? Not to anyone like me and my wife.. but, kids doing backpacking trips and men and women that work there.. sure.. don’t know what else to say.. girl was nice but, place eh.. not so much
Stayed 2 nights in Oct 2017
Hello, Thank you for your comment. Delighted that the reception you liked, we regret nevertheless that our establishment seemed to you old and unsatisfactory. We take your advice into consideration in order to improve our services and structure. We argue that our hotel is also a customer of passage and know that we do the best to meet the expectations of our customers. Regards, Océane MENY Receptionist

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Response from la reception on Feb 2, 2021
Bonjour, nous vous remercions d'avoir choisi notre établissement pour votre séjour. A bientôt

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Response from la reception on Feb 2, 2021
Bonjour, nous vous remercions d'avoir choisi notre établissement pour votre séjour. A bientôt

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a double room facing the parking lot. We've never slept so badly: no heating (approx. 13 degrees), a broken bed, overly expensive for the quality of the hotel. We do not recommend this place to anyone.
Response from la reception on Feb 2, 2021
Bonjour, nous avons bien reçu votre commentaire. Dans ce contexte, nous vous adressons, au nom de toute l’équipe, nos excuses les plus sincères. Soyez assuré que nous sommes réellement désolés de la gêne occasionnée et que nous espérons pouvoir continuer à vous compter parmi nos fidèles clients.

6/10 Okay

Ionut

Response from la reception on Feb 2, 2021
Bonjour, nous vous remercions d'avoir choisi notre établissement pour votre séjour. A bientôt

8/10 Good

Adehhn g, Nice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value great location
Good value for one night stopover. Didn't think I can find anything as good as this in UK for the same value. Provides clean linen and good shower . Overall would use it again!
Response from la reception on Feb 2, 2021
thank you

4/10 Poor

lyssova1, West Midlands

Liked: Cleanliness, room comfort
Disliked: Staff & service
exceptionally rude receptionist,
Hotel receptionist was ignorant and extremely rude, no desire to listen or help customers in any way. uncooperative, sour faced and unpleasant. Don't expect to check in until after 5 pm even though big board on the front boasts of their welcome at any time. Rooms were clean and bed comfortable enough.

6/10 Okay

X, Albany

Liked: Cleanliness
You Get What You Paid For
Perfect for students. Bare minumum, own bathroom and comfortable memory mattress. Beware with the front desk "not knowing" the room was prepaid. I really had to push that point.

8/10 Good

Anna, Cardiff, UK

Liked: Cleanliness, property conditions & facilities
Very cheap and efficient
Stayed at the hotel for one night with my partner on our way back from Italy. Definitely a great hotel to stay at if you just need a short break from being on the road, rooms are small but all have a toilet and a shower, everything was clean and tidy. The hotel is located right at the heart of a big shopping area, and is a 5 min drive away from Colmar.

2/10 Terrible

Karl, Alabama

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again...
I had heard about those kind of hotels where they put the guests in some sort of tiny little box for the night, but I had not experienced one before. Never again, this is not how you want to sleep in the beautiful Alsace. It turned out the hotel was right beside one of these ugly shopping complexes. Unfortunately, this was not obvious when booking, but the price was too good to be in a real hotel. The price was too good to be in a real hotel. Well, you get what you pay for! I recommend to spend a few bucks more and get into a real hotel.

8/10 Good

T, OISE

Liked: Staff & service, property conditions & facilities, room comfort
Excellent value for money
More of Motel located on one of those ghastly French commercial centres that blight the outskirts of towns albeit on the edge with view on a field if you're lucky. Small room, very comfortable bed, all in one shower loo in a plastic cubicle, separate wash basin, cleanliness medium, staff friendly. If you are looking for somewherecheap to stay overnight when visiting the area then this is fine. 15mn drive to centre of Colmar.

10/10 Excellent

GULSEN

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Evet colmar merkeze çok uzak değil arabanız varsa 15-20 dakika .otobana yakın olduğu için gezecek yerlere burdan daha kısa sürüyor diyebilirim amacınız ben sadece uyumak için geldim diyorsanız düşünmeden kalın yani ihtiyacınızı karşılıyor biz sorun yaşamadık Avrupa geneli gibi biz anlatılanlarla gibi bir durum yaşamadık sadece uyumak için geldiğimiz için hizmet temizlik normaldi .ama ingilizce bilen çok yok orda sorun yaşıyor olabilirsiniz biraz .
Stayed 4 nights in Dec 2023

6/10 Okay

Raffaella

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2023

8/10 Good

Philippe

Stayed 1 night in Dec 2023

6/10 Okay

Eric

Stayed 1 night in Dec 2023

4/10 Poor

Aurelie

Stayed 1 night in Dec 2023

4/10 Poor

Stéphanie

Stayed 1 night in Dec 2023

8/10 Good

Marcel

Traveled with group, Traveled with partner
Liked: Cleanliness
En cohérence avec le prix
Stayed 2 nights in Dec 2023

2/10 Terrible

Barbier

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nul
Je ne recommande pas du tout cet hôtel, honteux, lit bancale, couverture puante, insalubre....
Stayed 1 night in Dec 2023

2/10 Terrible

Veronique

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sejour non a refaire hotel a éviter
Stayed 1 night in Dec 2023

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Elvira

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Valerie

Traveled with partner
Disliked: Property conditions & facilities
Logement occupé par des cas sociaux se disputent la nuit et n’ont aucun respect des autres
Stayed 1 night in Dec 2023

6/10 Okay

Caterina

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Ich war mit meiner Tochter da. Nur eine Nacht - für das gings.
Stayed 1 night in Nov 2023

4/10 Poor

Rilindas

Traveled with partner
Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2023

8/10 Good

BRIGITTE

Stayed 1 night in Nov 2023

8/10 Good

Léa

Stayed 1 night in Dec 2023

8/10 Good

Alice

Liked: Staff & service
Stayed 1 night in Nov 2023

4/10 Poor

Laurianne

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
0
Stayed 1 night in Nov 2023

2/10 Terrible

fouzia

Stayed 1 night in Oct 2023

8/10 Good

Frédéric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bonne expérience
Nous sommes arrivés tard et l'on a été bien reçu La chambre est petite avec un coin lavabo et une salle de bain WC. 3 petits lits mais confortables. Pour nous qui ne voulions qu y dormir c'était très bien. Chambre propre Literie propre Personnel très dispo Fast good a deux pas Une bonne expérience qd on cherche a pied a terre uniquement pour dormir... C'est dans une zone commerciale mais super calme...
Stayed 2 nights in Oct 2023

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Thorwald

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stor besvikelse.
Det var sunkigt. Jag beställde hotellet beroende på en mycket trevlig exteriör, enligt bilderna. Hotellet låg i ett nergånget sunkiigt område. Plocka bort det från er sida. Det är en skam att råka ut för detta.
Stayed 1 night in Sep 2023

4/10 Poor

MARÍA DEL CARMEN

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Sep 2023

10/10 Excellent

Fatma

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Stefania

Disliked: Cleanliness, property conditions & facilities, room comfort
stanza molto piccola, soffocante e poco pulita. Sistemazione molto rumorosa a piano terra con rumore continuo di bambini e adulti che parlavano nel cortile.
Stayed 1 night in Sep 2023

6/10 Okay

Mohsen

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Ullmann

Disliked: Staff & service, property conditions & facilities, room comfort
Nie wieder
Stayed 4 nights in Aug 2023

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Jörg

Traveled with partner
Disliked: Amenities
Saubetkeit 1 punkt wir hatten irgendwelches ungeziefer im raum sehr laut durch sehr lautstark spielende kinder autos die ganze nacht
Stayed 1 night in Sep 2023

8/10 Good

Jean-Luc

Stayed 1 night in Aug 2023