Dear William,Thank you for taking the time to share your feedback.We are sorry for any inconvenience you experienced; If informed, we are very happy to reserve a room on the ground floor for people with mobility issues, if available.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Romain SERNA, General Manager

Dear Fabienne,Many thanks for this high rating.We are delighted you had a great stay.We hope to have the pleasure of seeing you again in the future. Kind regards,Romain SERNA, General Manager

Dear John, Thank you for your feedback following your stay. It is rewarding to know that you had such a pleasant experience with us. This inspires our team to continue upholding our high standards of service. We look forward to welcoming you back. Season's greetings, Romain​ SERNA, General Manager

Dear Julia, Thank you for taking time to review your stay. Our team do their best to ensure your stay with us is as comfortable as possible and we are pleased that as soon as they were aware that your room was not ideal found you another one that better suited your requirements. We are sorry that our standard size rooms were not as spacious as you would have preferred. We regret that you didn't inform our breakfast team of your concern as we would have been happy to provide you with any items you required. We hope to welcome you back on a future occasion. All the best, Romain​ SERNA, General Manager

Dear Guest, Thank you for providing us with your feedback. We are so glad that you had a pleasant stay with us and found everything to be of such good value. We would love to know how we could make your next stay with us even better; please do not hesitate to share your suggestions with us. We look forward to welcoming you back and we wish you all the best for the festive season. Kind regards, Romain​ SERNA, General Manager

Dear guest, Thank you for rating your recent stay. We're sorry your experience hasn't been fully satisfying. We look forward to welcoming you again. Best regards,

Dear guest, Thanks for giving us a perfect rating. We are happy we were able to cater to all your needs. We look forward to welcoming you again. Best regards,

Dear guest, Thank you for taking the time to rate your stay with us. We look forward to welcoming you again. Best regards,

Dear Guest, Thank you for your positive review and top rating! We are pleased you appreciated your check in and check out. You will always find our team eager to help make your experience as pleasant as possible. Our team look forward to seeing you on a future trip. Kind regards, Romain​ SERNA, General Manager

Dear Nick, It's rewarding to read your positive feedback about your stay. Thank you for commenting on our prices. We are delighted you were able to make the most of our tasty breakfast buffet, an ideal way to help start the day. We are grateful for your recommendation, the entire team look forward to seeing you again in the future. Warm regards, Romain​ SERNA, General Manager

Dear Guest, Thank you for your comment. Do not hesitate has to announce us your suggestions or your remark during your stay to satisfy you at best during your stay and find a solution together. We hope to see you again. the reception

Dear Guest, We first thank you for your strait comment. We are sorry if you had a bad experience in our hotel, maybe our standard doesn't suites you. We are known to provide a good money for value product.

Dear Guest, Thank you for your comment. We are glad you appreciate your last stay in our hotel. We hope to see you again for your next trip. Stéphanie The reception

Dear Guest, We are glad if you had a pleasant stay and we hope you will get a better one for your next stay in Mulhouse. Stéphanie The reception

Dear Guest, We are glad if you had pleasant stay and we hope you will get a better one for your next stay in Mulhouse. Stéphanie The réception

Dear Guests, we are glad if you had a pleasant stay and we hope you will get a better one for your next stay in Mulhouse. Mr Serna Director

Dear Guests, thank you for your comment. We are glad you appreciate your stay in our hotel and hope to see again for your next trip. Mr Serna Director

Bonjour Elodie,Nous sommes ravis que vous ayez apprécié votre séjour au BnB Mulhouse Sausheim. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjour

Lieber Gast,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,

Bonjour Per,Ce fut un réel plaisir de vous recevoir.Merci d’avoir pris le temps de nous faire part de votre ressenti suite à votre séjour dans notre établissement. Toutes vos remarques et suggestions sont les bienvenues pour nous aider à adapter nos services à vos besoins.Dans l’attente du plaisir de vous accueillir de nouveau.

Bonjour Gilles,Je suis sincèrement désolée de l'accueil qui vous a été réservé lors de votre passage au BnB Mulhouse Sausheim.Nous sensibilisons régulièrement nos équipes à la qualité de service et plus particulièrement l'accueil. Notre objectif principal est de vous assurer confort et bien être tout au long de votre séjour.Soyez assuré que votre commentaire a déjà fait l'objet d'une réunion de service et que les procédures doivent toujours être adaptées au contexte et aux situations, visiblement cette fois-ci nous n'étions pas à la hauteur.Nous espérons regagner votre confiance lors d'un prochain séjour.En espérant avoir le plaisir de vous accueillir de nouveau prochainement.

Bonjour Marcus,Nous avons pris connaissance de vos commentaires.Vos appréciations ont retenu toute notre attention. Le bien-être de nos clients est au cœur de nos préoccupations, et votre témoignage nous encourage à poursuivre nos efforts pour vous satisfaire. Nous espérons avoir le plaisir de vous accueillir à nouveau dans une chambre qui vous conviendrait mieux.Nous espérons conserver votre confiance et nous vous remercions d'avoir pris le temps d'exprimer votre avis.