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Reviews of Mercure Paris Saint Cloud Hippodrome

4 out of 5
Mercure Paris Saint Cloud Hippodrome
43, Boulevard De La Republique, Saint-Cloud, Hauts-de-Seine

Reviews

8.2

Very Good

Rating 10 - Excellent. 143 out of 411 reviews" "
Rating 8 - Good. 172 out of 411 reviews" "
Rating 6 - Okay. 61 out of 411 reviews" "
Rating 4 - Poor. 29 out of 411 reviews" "
Rating 2 - Terrible. 6 out of 411 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Amanda

Stayed 3 nights in Sep 2023

8/10 Good

Savannah

Traveled with family
Liked: Cleanliness, staff & service, amenities
For a short stay, this hotel was good enough! Clean and modern and lovely staff. Unfortunately during our stay the elevator was out of service, and our room was on the third floor which was not great. Also the doors in our room did not close properly so this could do with fixing! Overall it was a pleasant experience - lots of options for breakfast too although we did think 18 euros each was a little pricey,
Stayed 1 night in Sep 2023

10/10 Excellent

vasilios

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and hotel
Stayed 4 nights in Sep 2023
Response from Mercure Paris Saint Cloud Hippodrome team on Sep 24, 2023
Dear Vasilios,It was a great pleasure to have you and your wife as our Guests. Thank you very much for your kindness and the nice compliments that you expressed at your departure. It instantly turned a rainy day to a very sunny one. We hope to welcome you for your next visit of Paris.Sincerely,

8/10 Good

Deborah

Business traveler
Liked: Cleanliness, staff & service
OK but not special
Staff were very helpful, and you can walk to restaurants and stores. Bank across the street with a cash machine. Easy to get an Uber, or walk to the Bois de Boulogne. Not sure otherwise how this merits a 4-star rating. No restaurant, no way to find snacks if you get in late. Breakfast is adequate (fresh bread was good if your waistline can manage it, but scrambled eggs seemed like they were made from powder), coffee was little pods. Rooms are teeny, pillows felt like folded hard towels. No shampoo in the room, so bring your own. No happy people in the bar like in the picture, but I wasn't there on a Friday or Saturday night.
Stayed 5 nights in Sep 2023

4/10 Poor

Camille

Liked: Cleanliness
Stayed 6 nights in Apr 2023

10/10 Excellent

Parvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very clean and l could open the windows! I wish the rooms had mugs instead of paper cups for coffee and also microwave inside the room would be better!

10/10 Excellent

Soubhi, Doha

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and helpful staff . Delicious breakfast.
Stayed 2 nights in Jan 2022
Response from Léa, Chef de réception on Feb 8, 2022
Hello, Thanks a lot for your feedback ! Regards,

10/10 Excellent

werner

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good!
Stayed 1 night in Nov 2021

6/10 Okay

MARTIN

Stayed 2 nights in Sep 2021

8/10 Good

Dr. Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, well mantained, quiet
Stayed 4 nights in Aug 2021

6/10 Okay

Chris

Stayed 1 night in Aug 2021

6/10 Okay

Chris

Stayed 1 night in Aug 2021

10/10 Excellent

Maud

Stayed 1 night in Aug 2021

10/10 Excellent

MR S BELLOW

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Aug 2021

10/10 Excellent

mickael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great respect of pandemic rules. Perfect.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2018
Response from Léa, Chef de réception on Jun 9, 2020
Bonjour, Un grand merci pour votre retour. A bientôt, Cordialement,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. I booked 2 rooms and stayed as part of a group for a wedding. The staff was extremely accommodating and friendly. The food was excellent. The breakfast was perfect to wake up to each morning. Great location in a very quaint area near the center of Saint Cloud. Easy Uber ride to Paris. Enjoyable stay. Recommend!
Stayed 2 nights in Jan 2020
Response from Léa Marcou, Operations Manager. on Feb 4, 2020
Hello, Thanks a lot for your feedback. Hope to see you again for a new trip in France ! Regards,

8/10 Good

mohammad, saudi arabia

Liked: Cleanliness, staff & service
good location, limited parking spaces, friendly and helpful staff, yet the elevator had a weird odor and the room has overused furniture.
Stayed 2 nights in Jan 2020
Response from Léa, Chef de réception on Jan 14, 2020
Dear Mohammad, Thanks a lot for your positive feedback. I will share it with all our team. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nie stay
Very nice stay, good place for quick Paris trip
Stayed 2 nights in Dec 2019
Response from Léa, Chef de réception on Jan 14, 2020
Hello, Thank you very much for your feedback. Hope to welcome you again Regards,

10/10 Excellent

Francois

Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Smaller hotel room than it appears in the pictures
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property seemed to be located in a safe area. The property failed to provide plugs for guest, when plug was requested guest had to give 10 Euros as a collateral.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Léa Marcou, Operations Manager. on Sep 12, 2019
Un grand merci pour votre retour ! Cordialement,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent thank you guys will visit again
Stayed 7 nights in Aug 2019
Response from Léa Marcou, Operations Manager. on Sep 12, 2019
Bonjour, Un grand Merci pour votre retour, Cordialement,

10/10 Excellent

Philippe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Léa Marcou, Operations Manager. on Sep 12, 2019
Bonjour Philippe, Merci beaucoup d'avoir pris le temps de partager votre retour, Cordialement,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Léa Marcou, Operations Manager. on Jun 13, 2019
Bonjour, Un grand merci d'avoir pris le temps de partager votre avis positif. Bien cordialement,

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019
Response from Léa Marcou, Operations Manager. on Jun 13, 2019
Bonjour, Un grand merci d'avoir partagé votre avis positif. Bien cordialement,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Léa, Chef de réception on Jun 13, 2019
Bonjour, Merci beaucoup pour votre commentaire. A bientôt, Cordialement,

2/10 Terrible

Verified traveler

Business traveler
Disliked: Amenities, property conditions & facilities
No ventilation - the room was very stuffy and the AC did not work - when asked the reception they did not care and ignored me. Did not look to correct the issue - insect problem Thin wall - woken up by people speaking in next room at 4am Their talking on the phone woke me up multiple times.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Meudon Saint Cloud Versailles. Far from downtown Paris but perfect if you stay on West side Clean quiet. Great breakfast buffet
Stayed 4 nights in Dec 2018
Response from Léa, Operation manager on Apr 4, 2019
Dear Guest, Thanks a lot for taking time to share your positive feedback. We hope to welcome you again, Regards,

6/10 Okay

Michelle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Americans did not feel welcome
The hotel staff was not helpful most of the time. Beds were comfortable and adjoining rooms with twin bed in one was the perfect set us for our family of 4. Location was perfect for us as we had personal business in Saint Cloud and wanted to enjoy Paris as well.
Stayed 5 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in middle of town. Easy walk to train. WiFi was very poor.
Stayed 3 nights in Jan 2019
Response from Léa Marcou, Operations Manager. on Feb 5, 2019
Dear, Thank you for sharing your feedback. We hope to see you again for a next stay with us. Best regards,

10/10 Excellent

James, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Great staff
Great hotel. Very friendly staff some spoke English well. I unfortunately don't speak French. I was travelling with my disabled mother. They took very good care us. The night desk person set up a disabled parking spot for us special so we could leave the hotel for a driving tour of Paris and still have a good spot to park when we returned. The restaurant was great. Enjoyed dinner and breakfast before we left.
Stayed 1 night in Dec 2018
Response from Léa Marcou, Operations Manager. on Dec 12, 2018
Dear James, Thanks a lot for your feedback. I will share it will all our team. We hope to see you and your mother for a new trip in France. Regards,

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just ok.
The hotel was overall a nice place. Perks: the concierge was super nice and helpful the day we arrived and the waitstaff at the restaurant were great. Dinner was ok and breakfast bar was just ok. Wouldn’t rave about it. Downers: kind of a loud area at night and the walls are super thin. Also, it says parking available but they only have 7 spots so get there early or you’re Parkin go on the street... other than that: Ok
Stayed 2 nights in Sep 2018
Response from Léa Marcou, Operations Manager. on Oct 6, 2018
Dear Lauren, Thank you for giving your positive feedback with us. It will be share with all our team. Have a good day, Regards,

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
**Tres chic Paris location & fab views to match**
Booked this location some time ago as Gare St. Cloud was convenient for transportation to / from Le Golf National / Ryder Cup. Very welcoming staff and was a bonus to have a room ready for our early-ish arrival time. The air-con didn't seem to be working - it was unusually warm for Sept, but as we were out during the day it wasn't an issue and at night could leave a window open. The area is a quiet, lush, safe suburb with a restaurant next door & shops, bakeries etc. nearby, also found a great sushi take-away 6 min walk downhill next to a new Monop (convenience store open late). The view from St. Cloud station over Paris is one of the best specially at night when the Eiffel Tower is illuminated.
Stayed 2 nights in Sep 2018
Response from Léa Marcou, Operations Manager. on Oct 6, 2018
Dear Richard, Sincerely thank you very much for your feedback. It's a pleasure for us to read your remark about our hotel and our team. We hope to welcome you again so do not wait for the next ryder cup in france to visit us. Have a good day

8/10 Good

Craig

Flying visit to Saint Cloud!
Pleasant if not all too brief visit to the area. Nicely situated hotel and pleasant courtyard bar. Sadly never had time to experience the hotel facilities other than the kettle in the room, but would happily stay there again
Stayed 1 night in Aug 2018
Response from Léa Marcou, Operations Manager. on Sep 4, 2018
Dear Craig, Thank you for your feedback. So see you soon for a new stay with us! Regards,

8/10 Good

Patricia

a nice spot, just kinda far from everything
The hotel is nice but probably not what you’re looking for if you want to see anything touristy. It’s a good 25 minute subway trip from the sights.
Stayed 1 night in Aug 2018
Response from Léa Marcou, Operations Manager. on Sep 4, 2018
Dear Patricia, Thank you for taking time to share your feedback. We hope to welcome you again. Regards,

4/10 Poor

Mike, Buffalo, NY

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bed was terribly hard and uncomfortable. Breakfast very expensive. (And not very good) Very steep hill to the metro subway, and they charged me 12.00€ for 2 bottles of water. We wouldn’t stay again.
Stayed 3 nights in Aug 2018
Response from Léa Marcou, Operations Manager. on Sep 5, 2018
Hello, We are sorry that your stay in our hotel has not completely satisfied you. We hope to see you again to give you total satisfaction.

8/10 Good

Andrew, Darwin, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was located about 30min train ride from Paris tourist landmarks and 5 stops from Versailles. The metro was very convenient to get around with. Hotel staff spoke English and were very helpful. They are very strict with check in times, 2pm. Room was small but had everything. Restaurant on property however did not use it. Great area with supermarket just down the street.
Stayed 2 nights in Aug 2018
Response from Léa Marcou, Operations Manager. on Sep 2, 2018
Dear M. Andrew, Thanks a lot for your good feedback. You're totally right check in time is 2pm but as soon as the room is ready we give it with pleasure and that's what happened for you. We hope to see you again,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great can’t complain only thing I didn’t like that the tv went fully off on its own when I got the room around 12am and never went back in again and the make sure you have a good converter to charge phone or etc. Happy the hotel actually had converters and you give them 10 euros to hold until the day you leave to give them the converter back And last I like how the staff help find food to order late at night cause the area everything closes by 100 or 11pm
Stayed 7 nights in Aug 2018
Response from Léa Marcou, Operations Manager. on Sep 2, 2018
Dear Guest, Thank you for taking time to share your feedback after your stay. We are really delighted that you enjoyed your stay among us.

10/10 Excellent

Roger, North Andover, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was great as the metro was close by, there was also a super market that was really conveniently located and the employees were professional.
Stayed 4 nights in Aug 2018
Response from Léa Marcou, Operations Manager. on Aug 15, 2018
Dear Roger, Thanks a lot for your feedback. We are delighted that you enjoyed your stay with and we hope to see you again. Regards,

8/10 Good

John, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Cloud
Great hotel close to the train station, very easy to get in and out of the city. Very safe location, hotel staff and locals were all very friendly. Read a few negative reviews before I booked so I was a bit skeptical but delighted with the choice as we booked it on a budget. There was a mini fridge in the room which we stocked up with water and wine from the gas station next door. This was essential as Paris was experiencing a heat wave. The buffet breakfast was also a real winner and set us up for the day, Paris can be very expensive so the french fry went the extra mile. Some reviews mentioned minor things like the rooms weren't very sound proof, but that's an exaggeration for sure. If you get this hotel at a budget price you will be delighted, if you're paying big bucks you probably want more amenities.
Stayed 3 nights in Aug 2018
Response from Léa Marcou, Operations Manager. on Aug 15, 2018
Dear John, Many thanks for your feedback. We do our best to propose to our guests the better experience possible and your post it's a really source of motivation. I will share it wth all our team. Hope to see you soon, Regards,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. The Hotel is situated in a pleasant suburb of Paris so if you are planning most of your adventures in the city center it's a good 30 min drive. Had a rental car so not sure the availability of public transportation. Great breakfast. All in all, thoroughly enjoyed our stay.
Stayed 2 nights in Aug 2018
Response from Léa - Première de réception on Aug 16, 2018
Bonjour Kévin, Merci d'avoir pris le temps de partager votre avis suite à votre séjour. Tout cela est très encourageant pour l'ensemble de notre équipe qui reste toujours motivée grâce à ce genre d'appréciations. A bientôt nous l'espérons, Cordialement,

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No local postcards at the Hotel
As there was no time to go shopping I was disappointed there were no postcards at the hotel and as there was no chance of getting stamps on the Sunday when I left, it would also have been nice also to be able to buy them at the hotel..
Stayed 2 nights in May 2018
Response from Léa Marcou, Operations Manager. on Jun 19, 2018
Dear John, Thank you to share your feedback with us. We take your point into account to improve our service. We hope to welcome you again soon.

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great hotel and cute neighborhood!
Stayed 1 night in May 2018
Response from Francesca BORGESE on Jun 12, 2018
Hello Germain, Thank you for your feeback. We are happy that you enjoy our hotel. We hope to see you again; Best regards, Francesca BORGESE, General manager

8/10 Good

AIDAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short star for Roland Garros
Short stay for Roland Garros..great little hotel within short distance by taxi to the tennis
Stayed 1 night in May 2018
Response from Léa Marcou, Operations Manager. on Jun 19, 2018
Dear Aidan, I will share your comments with our team. We hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Davy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018