Exterior

Reviews of Premiere Classe Paris Ouest - Pont de Suresnes

2 out of 5
Premiere Classe Paris Ouest - Pont de Suresnes
17 Boulevard Henri Sellier, Suresnes, Hauts-de-Seine

Reviews

7.0

Good

Rating 10 - Excellent. 219 out of 1005 reviews" "
Rating 8 - Good. 335 out of 1005 reviews" "
Rating 6 - Okay. 235 out of 1005 reviews" "
Rating 4 - Poor. 126 out of 1005 reviews" "
Rating 2 - Terrible. 90 out of 1005 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Antonio Cesar

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Located at no more than 5 minutes of the Suresnes Longchamp station the hotel is super convenient. Walking down the stairs from the station you will find the L55 restaurant that is an amazing option for having dinner. The staff is super friendly, the hotel is really clean, the rooms are a little small especially the bathroom but is a regular thing in the area,the only downsides is that there are some basic amenities missing like a hand soap and is quite difficult to have constant hot water in the shower
Stayed 3 nights in Mar 2024

4/10 Poor

Gabriele

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like to explore the city by walking then don’t bother looking at this hostel, everything is way too far. Also rooms smells like dogs and strong smell of uncleanliness of the floor. Bathrooms tiny and no space even to use any of the facilities properly. No kettle, no fridge, no safe, no glasses.
Stayed 2 nights in Mar 2024

4/10 Poor

Llanira, RIDGEFIELD PARK

Stayed 2 nights in Jan 2024
Response from Cécile C. Responsable d'exploitation on Feb 15, 2024
Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Votre retour est précieux pour nous, et nous aimerions en savoir plus sur les aspects qui n'ont pas été satisfaisants pour vous. Si vous avez des suggestions ou des préoccupations spécifiques que vous aimeriez partager, n'hésitez pas à nous les communiquer. Nous sommes toujours désireux d'améliorer nos services pour offrir une meilleure expérience à nos clients. Merci pour votre retour.

8/10 Good

Thomas, Panama City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I would consider this a budget hotel, the facilities where OK! The downside to the property was the size of the Standard Rooms, especially for couples. Very small rooms, and the bathrooms very very small. Overall, the friendliness of the staff was very good. For a single night stay it's adequate for the price For longer stays I would consider alternative options. The area overall is clean & safe, but can be quite noisy from trafgic.
Stayed 6 nights in Jan 2024
Response from Cécile C. Responsable d'exploitation on Feb 15, 2024
Thank you for sharing your detailed feedback about your recent stay at our hotel. We appreciate your recognition of our efforts to maintain adequate facilities despite being a budget hotel. We apologize for any inconvenience caused by the size of our standard rooms and bathrooms, particularly for couples. Your comments regarding room size and bathroom space will be taken into consideration as we continually strive to enhance our guests' experiences.We are glad to hear that you found our staff to be friendly, as providing excellent service is a top priority for us. Your comments about the noise from traffic are duly noted, and we will explore options to mitigate this issue for our guests' comfort.We understand that for longer stays, room size and noise levels are crucial factors. We appreciate your honesty and understanding in this matter. We will use your feedback to explore ways to improve our offerings and hope to have the opportunity to welcome you back for a more comfortable experience in the future. If you have any further suggestions or concerns, please do not hesitate to contact us directly. Thank you for choosing to stay with us.

6/10 Okay

Ahmad

Traveled with group
Liked: Staff & service
Disliked: Amenities
Very small room for people of three. Very small bathroom and noise was still coming in from the road despite closing the window completely.
Stayed 1 night in Dec 2023
Response from Cécile C. Responsable d'exploitation on Feb 15, 2024
Thank you for sharing your experience with us. We apologize that the size of the room and bathroom did not meet your expectations, especially for a party of three. We understand that comfort and space are essential for a pleasant stay, and we regret any inconvenience caused.We also apologize for the disturbance from outside noise despite closing the window. We strive to provide a peaceful environment for our guests, and we'll look into measures to minimize external noise in the future.Your feedback is invaluable to us as we continuously strive to improve our facilities and services. We hope that despite these issues, you were able to enjoy other aspects of your stay. If there's anything else we can do to enhance your experience or if you have any further comments, please feel free to reach out to us. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.

2/10 Terrible

CPA Nikhil

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms are like very small and heaters not effective
Stayed 2 nights in Dec 2023
Response from Cécile C. Responsable d'exploitation on Feb 15, 2024
Thank you for sharing your experience with us. We apologize for any inconvenience caused by the size of the rooms and the effectiveness of the heaters during your stay. We understand that spacious and comfortable accommodations are essential for a pleasant stay, and we regret if the room size did not meet your expectations.Similarly, we apologize for any discomfort caused by the heaters not being effective. Ensuring a comfortable temperature in our rooms is a priority, and we will investigate the issue to address it promptly.Your feedback is valuable to us as we strive to improve our facilities and services. We appreciate your patience and understanding. If you have any further concerns or if there is anything else we can do to enhance your experience, please do not hesitate to reach out to us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.

8/10 Good

Nawel

Liked: Cleanliness, staff & service
Disliked: Amenities
Great metro area option
Stayed 3 nights in Dec 2023
Response from Cécile C. Responsable d'exploitation on Feb 15, 2024
It's wonderful to hear that you found our hotel to be a great option in the metro area! We strive to provide convenient and comfortable accommodations for our guests, and we're delighted that you enjoyed your stay with us. If you have any specific feedback or if there's anything else we can do to make your experience even better next time, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Dec 2023
Response from Cécile C. Responsable d'exploitation on Dec 26, 2023
Merci infiniment pour votre notation parfaite de 5/5 ! Nous sommes ravis que votre séjour ait été excellent. Si vous avez des commentaires spécifiques sur ce qui a contribué à une si bonne expérience ou des suggestions pour améliorer encore nos services, n'hésitez pas à nous les faire savoir. Nous sommes là pour offrir un service exceptionnel à nos clients, et votre retour est très apprécié.Merci de nous avoir choisis, et nous espérons avoir le plaisir de vous accueillir à nouveau dans le futur !

10/10 Excellent

Antonius

Stayed 1 night in Nov 2023
Response from Cécile C. Responsable d'exploitation on Dec 26, 2023
Un grand merci pour votre évaluation parfaite de 5/5 ! Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes. Si vous avez des commentaires spécifiques à partager sur ce qui a contribué à une expérience aussi positive ou des suggestions pour améliorer encore nos services, n'hésitez pas à nous les faire savoir. Nous sommes là pour offrir un service exceptionnel à nos clients, et votre retour est très apprécié.Merci de nous avoir choisis, et nous espérons avoir le plaisir de vous accueillir à nouveau dans le futur !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay very clean room
Stayed 1 night in Dec 2023
Response from Cécile C. Responsable d'exploitation on Dec 26, 2023
I'm glad to hear that you had a great overnight stay and that the room was very clean. Providing a comfortable and clean environment for our guests is a top priority. If you have any specific feedback or if there's anything that contributed to your positive experience that you'd like to share, feel free to do so. We appreciate your kind words and hope to have the pleasure of welcoming you back for another excellent stay in the future. Thank you for choosing our accommodation!

6/10 Okay

Adewale

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Just a budget hotel, extremely small, my baby kept hitting his head on the wall.
Stayed 3 nights in Nov 2023
Response from Cécile C. Responsable d'exploitation on Dec 26, 2023
I'm sorry to hear that your experience at the hotel wasn't satisfactory, especially in terms of room size causing inconvenience for your baby. We understand that comfort is crucial, especially when traveling with young children. Your feedback is valuable, and we apologize for any inconvenience caused.If you have any specific suggestions or if there's anything we can do to address your concerns, please feel free to share. We appreciate your input and want to ensure that our guests have a comfortable and enjoyable stay. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.

2/10 Terrible

traore

Stayed 1 night in Nov 2023
Response from Cécile C. Responsable d'exploitation on Dec 26, 2023
Nous sommes sincèrement désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Nous aimerions en savoir plus sur les raisons de votre mécontentement pour comprendre et résoudre les problèmes rencontrés.Si vous êtes disposé à partager des détails spécifiques sur ce qui n'a pas fonctionné pendant votre séjour ou si vous avez des suggestions pour nous permettre de nous améliorer, n'hésitez pas à nous en informer. Nous prenons les commentaires de nos clients très au sérieux et sommes déterminés à fournir un service de qualité.Nous sommes là pour vous assurer une expérience positive, et si vous le souhaitez, nous serions reconnaissants de l'opportunité de discuter de vos préoccupations plus en détail. Merci de nous donner l'occasion de comprendre et de rectifier toute situation qui aurait pu causer votre insatisfaction.

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from Cécile C. Responsable d'exploitation on Dec 26, 2023
Un immense merci pour votre évaluation parfaite de 5/5 ! Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes. Si vous avez des commentaires spécifiques à partager sur ce qui a contribué à une expérience aussi positive ou des suggestions pour améliorer encore nos services, n'hésitez pas à nous les faire savoir. Nous sommes là pour offrir un service exceptionnel à nos clients, et votre retour est très apprécié.Merci de nous avoir choisis, et nous espérons avoir le plaisir de vous accueillir à nouveau dans le futur !

6/10 Okay

Taka

Liked: Staff & service, property conditions & facilities
Overall it was okay.
Stayed 3 nights in Nov 2023
Response from Cécile C. Responsable d'exploitation on Nov 21, 2023
I'm glad to hear that your overall experience was okay. If there are any specific aspects you'd like to highlight or if you have any questions or concerns, feel free to share. I'm here to help!

4/10 Poor

abhishek kumar

Liked: Staff & service
Disliked: Property conditions & facilities
Dirty and untidy rooms
Stayed 1 night in Nov 2023
Response from Cécile C. Responsable d'exploitation on Nov 21, 2023
I'm sorry to hear about your experience with dirty and untidy rooms. That's certainly not the standard of service one would expect. If you haven't already, I would recommend reaching out to the hotel management or customer service to express your concerns. They may be able to address the issues and improve the quality of service for future guests.If there's anything specific you'd like assistance with or if you have any questions, feel free to let me know!

4/10 Poor

Tony

Stayed 3 nights in Nov 2023
Response from Cécile C. Responsable d'exploitation on Dec 26, 2023
I'm sorry to hear that your experience fell short of expectations, and we appreciate you sharing your feedback with a rating of 2/5. If there are specific details or areas where we can improve, please feel free to provide more information. We take guest feedback seriously and are committed to addressing any concerns to enhance the overall guest experience. If you have suggestions or would like to discuss your stay further, please don't hesitate to reach out. Thank you for choosing our accommodation, and we hope to have the chance to better meet your expectations in the future.

6/10 Okay

Shereen

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Quiet area Nearby tram and bus stations Daily cleaning with new towels Too small room with tiny bathroom and sink needs to be replaced by new one
Stayed 4 nights in Sep 2023
Response from Cécile C. Directrice d'exploitation on Nov 3, 2023
Thank you for your feedback! It's great to know that you found the hotel in a quiet area with convenient access to tram and bus stations. Daily cleaning and fresh towels are essential for a comfortable stay. However, I understand that you found the room and bathroom to be small and in need of some updates. Your input is valuable and will be helpful to future travelers. If you have any more questions or need further assistance, please feel free to ask.

10/10 Excellent

Rosemarie

Stayed 2 nights in Oct 2023
Response from Cécile C. Directrice d'exploitation on Nov 3, 2023
Je vous remercie pour votre avis. Si vous avez des commentaires supplémentaires sur votre séjour que vous aimeriez partager ou si vous avez des questions, n'hésitez pas à me le faire savoir. Je suis là pour vous aider.

4/10 Poor

Dipanjan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very tiny rooms like cabin. Very small washrooms.
Stayed 2 nights in Oct 2023
Response from cécile C. Resp d'exploitation on Oct 23, 2023
It sounds like you found the rooms and bathrooms at this hotel to be quite small, possibly similar to cabin-like spaces. It's important to be aware of the room size when booking accommodations to ensure they meet your comfort and space requirements. If you have any more specific questions or need further information about this hotel or other aspects of your trip, feel free to ask.

8/10 Good

Joey

Stayed 4 nights in Oct 2023
Response from cécile C. Resp d'exploitation on Oct 23, 2023
C'est super de voir que vous avez apprécié votre séjour avec une note de 8/10 ! Si vous avez des commentaires supplémentaires ou si vous avez besoin de plus d'informations, n'hésitez pas à demander. Je suis là pour vous aider.

10/10 Excellent

Nichola

Stayed 1 night in Oct 2023
Response from cécile C. Resp d'exploitation on Oct 23, 2023
C'est formidable de voir que vous avez eu une expérience exceptionnelle avec un score parfait de 10/10 ! Si vous avez des commentaires supplémentaires ou si vous avez besoin de plus d'informations, n'hésitez pas à demander. Je suis là pour vous aider.

2/10 Terrible

Nelly, Pasadena

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst experience in Paris, they have bed bugs, the staff did not communicate, they changed my room 3 times - the batteries of the door knob stopped working, the manager never reached out to me about the bed bugs or any part of my stay, I had to go to the counter multiple times to get updates on a new room and when my key didn’t work the receptionist had to walk up with me to find that the batteries for my room door was dead and there was no maintenance on sight…. I am still pending my refund for this entire stay for all of the inconveniences and I had to get my belongings washed and steamed as a result!
Response from Cécile C. Responsable d'exploitation on Nov 21, 2023
Je suis vraiment désolé d'entendre parler de votre expérience décevante. Les problèmes que vous avez rencontrés, tels que les punaises de lit et les problèmes avec la clé de la chambre, sont inacceptables. Cela semble être une situation très frustrante.Pour résoudre ce problème et obtenir un remboursement, je vous recommande de prendre contact directement avec l'hôtel. Vous pouvez également envisager de signaler le problème à la plateforme de réservation par laquelle vous avez effectué la réservation.Si vous avez besoin d'aide supplémentaire ou d'informations sur la manière de procéder, n'hésitez pas à me le faire savoir.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a awful room.. it flooded destroyed clothes
Stayed 5 nights in Oct 2023
Response from cécile C. Resp d'exploitation on Oct 12, 2023
I'm sorry to hear about your negative experience with the room. Flooding and damaged clothing are certainly not what you should expect during your stay. I recommend contacting the hotel's management immediately to address this issue and seek compensation for the damaged items. They should be able to assist you in resolving the situation. If you have any further concerns or questions, feel free to ask.

4/10 Poor

SHAO MIN

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from cécile C. Resp d'exploitation on Oct 12, 2023
Je suis désolé d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Si vous avez des commentaires spécifiques que vous aimeriez partager à propos de votre séjour, je serais heureux de les entendre et de vous aider si vous avez des questions ou des préoccupations particulières.

6/10 Okay

william

Traveled with group
Disliked: Room comfort
Not great
Didn’t get room type paid for , rooms are small , wouldn’t stay again
Stayed 2 nights in Sep 2023
Response from cécile C. Resp d'exploitation on Oct 12, 2023
I'm sorry to hear that your experience didn't meet your expectations, and you didn't get the room type you paid for. It's essential for hotels to provide the accommodation guests have booked. If you have any specific feedback or concerns you'd like to share about your stay, or if there's anything I can assist you with, please feel free to let me know. Your feedback can also be valuable in making informed decisions about where to stay in the future.

4/10 Poor

william

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Not great
Not so good booked 3 rooms with 3 beds in each and ended up with doubles and singles.Not ideal with 9 blokes .Receptionist lady was very helpful and finally sorted it . Rooms are really small even by French standards. Wouldn’t stay again.
Stayed 2 nights in Sep 2023
Response from cécile C. Resp d'exploitation on Oct 12, 2023
I'm sorry to hear that you had a less than satisfactory experience with your room bookings and room sizes. It can be frustrating when the accommodations don't meet your expectations, especially when traveling with a group. It's good to hear that the receptionist was helpful in resolving the issue, but I understand your hesitation about staying there again. If you have any more feedback or if there's anything else I can assist you with, please don't hesitate to let me know. Your feedback can be valuable for making informed choices about accommodations in the future.

4/10 Poor

Daniel

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from cécile C. Resp d'exploitation on Oct 12, 2023
Je suis désolé d'apprendre que votre expérience n'a pas été satisfaisante. Si vous avez des commentaires plus spécifiques sur ce qui n'a pas répondu à vos attentes, n'hésitez pas à les partager. Cela pourrait être utile pour d'autres voyageurs et pour améliorer le service.

4/10 Poor

Monica

Disliked: Staff & service, amenities, property conditions & facilities
Was given the wrong room from what was booked. Booked was a room with 1 double bed and 1 single but we were given a room with 3 single beds and when I went to let reception know she gave me Another room but upon entering was in shambles with the bed and mattress up against the wall. I took a picture and went back down for her to tell me that the room should of been blocked off for no bookings she then proceeded to tell me I’d have to Accept the room with 3 single beds. I told her that the bathroom door didn’t lock either. She gave us a 3rd room. Zero amenities, just a bed, blanket, pillow and towel. No proper shampoo/conditioner, soap, lotion, bathroom Is basically the size of a airplane bathroom. You get what you pay for.
Stayed 1 night in Sep 2023
Response from cécile C. Resp d'exploitation on Sep 30, 2023
We apologize for the inconvenience you experienced during your stay. It seems that there were several issues with the room assignment and the condition of the rooms. We understand your frustration, and this is not the level of service we strive to provide. Your feedback is important to us, and we will use it to improve our services. Please know that this is not a typical representation of our hotel, and we are committed to making necessary improvements. If you have any further concerns or if there is anything we can do to make it right, please feel free to share, and we will do our best to assist you.

10/10 Excellent

Nichola

Stayed 1 night in Sep 2023
Response from cécile C. Resp d'exploitation on Sep 30, 2023
Un grand merci pour cette note parfaite de 10/10 ! Nous sommes absolument ravis que vous ayez passé un excellent séjour parmi nous. Votre satisfaction est notre plus grande récompense, et nous espérons vous revoir bientôt pour une expérience encore meilleure. Si vous avez des commentaires ou des suggestions pour rendre votre prochain séjour encore plus agréable, n'hésitez pas à nous les faire savoir. Merci encore et à bientôt !

4/10 Poor

Claudine

Stayed 2 nights in Sep 2023
Response from cécile C. Resp d'exploitation on Oct 23, 2023
Je suis désolé d'apprendre que votre expérience n'a été que de 2/5. Si vous avez des commentaires spécifiques ou des préoccupations que vous aimeriez partager, n'hésitez pas à le faire. Votre retour d'information peut être précieux pour d'autres voyageurs.

2/10 Terrible

Queen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was worse for any American specially when it is summer and outside is 90 degree temperature. This hotel has no Air Conditioner or fan . And if the hotel has no Air conditioner or fan during middle of the summer and outside is 90 degrees temperature then you understand what I am trying to say. It is my horrible experience in my life . The room was not clear at all and 4 night I was staying they do not give any towel . In the toilet there is no soap or shampoo. The toilet space is just like airplanes toilet. It is not gonna say hotel . You can call hostel . But this people of the hotel calling this property Hotel so people can book it . I was rented two room almost paid $890 and the staff told me entire hotel has no central AC or Fan during the summer . You have to open the window that is the only option . I’d you buy the water from the vending machine than you realize the water is not cold at all . It was ruin my entire holiday. Worse worse worse . Never going to stay in Paris during summer time . They are very cheap .
Stayed 4 nights in Sep 2023
Response from cécile C. Resp d'exploitation on Sep 21, 2023
This property was worse for any American specially when it is summer and outside is 90 degree temperature. This hotel has no Air Conditioner or fan . And if the hotel has no Air conditioner or fan during middle of the summer and outside is 90 degrees temperature then you understand what I am trying to say. It is my horrible experience in my life . The room was not clear at all and 4 night I was staying they do not give any towel . In the toilet there is no soap or shampoo. The toilet space is just like airplanes toilet. It is not gonna say hotel . You can call hostel . But this people of the hotel calling this property Hotel so people can book it . I was rented two room almost paid 890 and the staff told me entire hotel has no central AC or Fan during the summer . You have to open the window that is the only option . I’d you buy the water from the vending machine than you realize the water is not cold at all . It was ruin my entire holiday. Worse worse worse . Never going to stay in Paris during summer time . They are very cheap .

2/10 Terrible

Meshari

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t ever book here! Hallways is colder than the rooms, They don’t have fans. Bugs everywhere in the room and when we reached the reception, they asked us to close the light!
Stayed 3 nights in Sep 2023
Response from cécile C. Resp d'exploitation on Sep 10, 2023
I'm sorry to hear about your negative experience. It sounds like you had a very uncomfortable stay. If you encountered issues such as bugs in your room and a lack of fans or proper temperature control, it's important to address these concerns with the hotel's management. They should be made aware of any problems so that they can take appropriate action to improve the conditions for guests in the future.Additionally, if you felt that the staff's response was inadequate, you might consider providing feedback to the hotel through their official channels or reviewing your experience on travel websites to help other potential guests make informed decisions.If you need any assistance or information regarding your stay or future travel plans, please feel free to ask.

6/10 Okay

Dominik

Stayed 3 nights in Aug 2023
Response from cécile C. Resp d'exploitation on Sep 10, 2023
Merci pour votre retour. Si vous avez des commentaires ou des préoccupations spécifiques concernant votre expérience, n'hésitez pas à les partager. Votre avis est précieux pour améliorer la qualité du service. Si vous avez besoin d'informations supplémentaires ou d'aide pour quoi que ce soit, n'hésitez pas à demander.

2/10 Terrible

bandara

Stayed 2 nights in Aug 2023
Response from cécile C. Resp d'exploitation on Sep 21, 2023
Nous sommes vraiment désolés d'apprendre que vous avez été déçu lors de votre séjour. Votre avis est important pour nous, et nous aimerions en savoir plus sur ce qui ne s'est pas bien passé pour que nous puissions travailler à l'amélioration de nos services. Si vous le souhaitez, pourriez-vous partager davantage de détails sur votre expérience ou sur ce qui n'a pas répondu à vos attentes ? Nous sommes là pour écouter vos préoccupations et essayer de résoudre les problèmes que vous avez rencontrés. Votre satisfaction est notre priorité, et nous espérons avoir l'occasion de vous offrir une meilleure expérience à l'avenir.

4/10 Poor

Corey

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
No air con or fans available in 32 degree heat in summer. Extremely uncomfortable heat in the room. Overall comfortable beds but woke up with a swollen lip and my partner also has bites, think it could be bed bugs - a common problem in paris. Room 617 had views of the Eiffel Tower though so that’s a bonus
Stayed 2 nights in Aug 2023
Response from Cécile C. Responsable d'exploitation on Aug 27, 2023
We appreciate your feedback and we're glad to hear that you found the beds comfortable and enjoyed the view from your room. However, we apologize for the inconvenience you experienced due to the lack of air conditioning and the discomfort from the heat. We take all guest feedback seriously, and we'll certainly look into the issue you mentioned regarding potential bed bugs. Your comfort and satisfaction are important to us, and we'll take your comments into consideration as we work to improve our services. If you plan to stay with us again, please don't hesitate to reach out to our staff with any concerns or requests you may have. Thank you for choosing our hotel for your stay in Paris.

6/10 Okay

Harshpreet

Traveled with group
Liked: Staff & service
Rooms are too small like hostels. Specifically washroom are tiny, you can't even stand properly. Please don't trust pictures, always check room diameter. Breakfast was okay, english Breakfast. Staff is nice and helful. Paid underground parking and street parking is available.
Stayed 2 nights in Aug 2023
Response from Cécile C. Responsable d'exploitation on Aug 27, 2023
Thank you for sharing your experience. We appreciate your feedback regarding the room size and the bathroom facilities. We understand that room dimensions and amenities play a significant role in the overall guest experience. We're glad to hear that you found the staff helpful and enjoyed the breakfast options. Your advice to verify room dimensions is valuable for future travelers. If you have any further comments or suggestions, feel free to share. We hope you had an enjoyable stay overall and would be pleased to have the opportunity to welcome you back in the future.

6/10 Okay

Tracey

Stayed 2 nights in Jul 2023
Response from Cécile C. Responsable d'exploitation on Aug 27, 2023
Je vous remercie pour votre retour. Si vous avez des commentaires plus détaillés sur ce qui a contribué à votre évaluation de 3/5, cela pourrait nous aider à comprendre comment améliorer nos services. N'hésitez pas à partager vos préoccupations ou vos suggestions spécifiques si vous le souhaitez. Votre avis est important pour nous et nous espérons que nous pourrons mieux répondre à vos attentes à l'avenir.

4/10 Poor

Rosena

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My son had many bug bites(have picture to prove), smelly hallway but receptionist are nice
Stayed 4 nights in Jul 2023
Response from Cécile C. Directrice on Aug 6, 2023
Thank you for sharing your experience after your stay at our hotel. We deeply apologize for the inconvenience your son experienced due to bug bites. We take this matter seriously and will investigate to prevent such situations in the future.We're also sorry to hear about the unpleasant odor in the hallway. We'll address this matter promptly to ensure a more comfortable environment for our guests.We appreciate your positive feedback about our receptionists. It's heartening to know that they provided you with a friendly and welcoming service.Your feedback is invaluable in helping us improve. If you could kindly share the picture of the bug bites with us, it would greatly assist us in addressing the issue effectively.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Sincerely,

10/10 Excellent

Wellington

Stayed 1 night in Jul 2023
Response from Cécile C. Directrice on Aug 6, 2023
Nous tenons à vous exprimer notre sincère gratitude pour avoir pris le temps de donner à notre hôtel Premiere Classe à Suresnes une note parfaite de 10 sur 10. Nous sommes ravis d'apprendre que votre séjour a été exceptionnel et que nous avons pu répondre à toutes vos attentes.Vos commentaires positifs sont une source de motivation pour notre équipe. Nous sommes déterminés à maintenir nos normes élevées de service et de qualité pour que chaque séjour soit aussi mémorable que le vôtre.Si vous avez des suggestions ou des commentaires à partager, n'hésitez pas à nous en faire part. Nous attendons avec impatience de vous accueillir à nouveau et de continuer à vous offrir un service d'excellence.Cordialement,

2/10 Terrible

Adalgisa Jenice

Disliked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Cécile C. Directrice on Aug 6, 2023
Nous vous remercions d'avoir pris le temps de partager vos commentaires après votre séjour à l'hôtel Premiere Classe à Suresnes. Nous sommes profondément désolés d'apprendre que votre expérience n'a pas été satisfaisante et que vous avez attribué une note de 1 sur 5.Nous prenons vos préoccupations très au sérieux et nous aimerions en savoir plus sur les raisons de votre évaluation afin de comprendre où nous n'avons pas répondu à vos attentes. Votre retour d'information est essentiel pour nous aider à identifier les domaines spécifiques nécessitant des améliorations.Nous aimerions avoir l'opportunité de discuter davantage de vos préoccupations et d'obtenir des informations plus détaillées sur les problèmes que vous avez rencontrés. Si vous le souhaitez, veuillez nous contacter directement pour que nous puissions mieux comprendre et prendre les mesures appropriées.Nous comprenons à quel point votre expérience a été décevante et nous espérons avoir l'occasion de regagner votre confiance en vous offrant une expérience bien meilleure lors d'un futur séjour.Cordialement,

4/10 Poor

Carol Angelica

Stayed 2 nights in Jul 2023
Response from Cécile C. Responsable d'exploitation on Aug 27, 2023
Je suis désolé d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Si vous avez des détails spécifiques que vous souhaitez partager concernant votre séjour, n'hésitez pas à me le faire savoir. Vos commentaires sont précieux pour nous aider à améliorer nos services.

2/10 Terrible

A

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Cécile C. Responsable d'exploitation on Aug 6, 2023
Nous vous remercions d'avoir partagé votre expérience après votre séjour à l'hôtel Premiere Classe à Suresnes, même si nous sommes déçus d'apprendre que votre expérience n'a pas été satisfaisante et que vous avez attribué une note de 1 sur 5.Nous prenons vos commentaires très au sérieux et nous aimerions en savoir plus sur les raisons de votre évaluation pour mieux comprendre les problèmes spécifiques que vous avez rencontrés. Votre retour d'information est crucial pour nous aider à identifier les domaines où des améliorations sont nécessaires.Nous comprenons que vous avez été déçu par divers aspects de votre séjour, notamment la taille de la chambre, la qualité du dîner et l'expérience avec notre personnel à la réception. Nous nous excusons sincèrement pour tout désagrément que vous avez pu ressentir.Si vous avez des détails supplémentaires à partager ou si vous souhaitez discuter davantage de votre expérience, n'hésitez pas à nous contacter directement. Nous sommes déterminés à tirer des enseignements de vos commentaires pour améliorer nos services.Nous espérons que vous nous donnerez une autre chance à l'avenir de vous montrer que nous pouvons vous offrir une expérience plus positive.Cordialement,

4/10 Poor

Hamid

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were friendly but no air-conditioning in the room and we have to leaventhe window open and its super noisy as its close to a hospital.
Stayed 3 nights in Jul 2023
Response from Cécile C. Responsable d'exploitation on Aug 6, 2023
Thank you for sharing your experience after your stay at our hotel. We appreciate your positive feedback about our friendly staff.We're sorry to hear about the inconvenience you experienced due to the lack of air-conditioning in your room. We do provide air-cooling systems in our rooms, but we don't have full air-conditioning. We understand the importance of a comfortable room temperature and apologize for any discomfort you may have faced.We regret the noise issue you encountered with the open window due to the proximity to a hospital. Your comfort is important to us, and we understand how disruptive noise can be to a peaceful stay.Your feedback is valuable to us, and we will take it into consideration as we continuously work on improving our facilities and services.If you plan to stay with us again, please let us know, and we will do our best to ensure a more comfortable and enjoyable experience.Best regards,

6/10 Okay

Lisette

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from Cécile C. Responsable d'exploitation on Aug 6, 2023
Nous vous remercions d'avoir partagé votre expérience après votre séjour à l'hôtel Premiere Classe à Suresnes et d'avoir attribué une note de 3 sur 5. Vos commentaires et votre évaluation sont importants pour nous, car ils nous aident à identifier les domaines où nous pouvons nous améliorer.Nous sommes heureux de constater que vous avez trouvé certains aspects de votre séjour satisfaisants. Cependant, nous comprenons qu'il y a eu des aspects qui n'ont pas entièrement répondu à vos attentes. Votre retour d'information est essentiel pour nous aider à cibler nos efforts d'amélioration.Si vous avez des suggestions ou des commentaires spécifiques sur ce qui aurait pu être mieux, nous serions ravis de les entendre. Nous sommes déterminés à fournir une expérience de qualité à nos clients et vos commentaires nous aident à travailler dans cette direction.Si vous envisagez de séjourner à nouveau chez nous, n'hésitez pas à nous contacter directement pour toute assistance ou pour partager vos préférences spécifiques.Cordialement,

10/10 Excellent

Ali

Stayed 1 night in Jun 2023
Response from Cécile C. Responsable d'exploitation on Aug 6, 2023
Nous vous remercions sincèrement d'avoir partagé votre expérience après votre séjour à l'hôtel Premiere Classe à Suresnes et d'avoir attribué une note parfaite de 10 sur 10. Votre évaluation positive nous remplit de joie et de fierté.Nous sommes ravis de savoir que vous avez passé un séjour exceptionnel parmi nous et que tous les aspects de votre expérience ont répondu à vos attentes. Votre satisfaction est notre priorité absolue, et nous sommes déterminés à maintenir notre niveau de service élevé pour tous nos clients.Si vous avez des suggestions, des commentaires supplémentaires ou si vous prévoyez de revenir à l'avenir, n'hésitez pas à nous en faire part. Nous serions ravis de vous accueillir à nouveau et de continuer à vous offrir une expérience tout aussi exceptionnelle.Cordialement,

6/10 Okay

sarah

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The only thing I didn't like was the shower didn't have hot water some of the times and the bathroom door wouldn't shut unless someone pushed it from the outside. That was an issue as I shared a room with two other people. The rooms are very small but that was fine because the price was right! It's walkable to the train and there is a cute shopping area with food options right across the street. It does take a long time with multiple train changes to get into Paris unless you have a car. All of the staff were amazing. Very helpful and inviting.
Stayed 5 nights in Jun 2023
Response from Cécile C. Directrice d'exploitation on Jun 12, 2023
Thank you for your return.The staff will be happy of it !Best regards

10/10 Excellent

Ryan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property was as advertised. Couple train stops to Paris. Friendly staff who responded promptly to an inquiry before and during stay.
Stayed 1 night in Jun 2023
Response from Cécile C. Directrice d'exploitation on Jun 12, 2023
Thank you for your great return !Best regards

10/10 Excellent

Octavio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El mejor sitio para quedarse en las afueras de Paris, y si te gusta correr, andar en bici o solo caminar el parque es excelente
Stayed 1 night in May 2023
Response from Cécile C. Directrice d'exploitation on Jun 12, 2023
Muchas gracias !

10/10 Excellent

Ousmane

Liked: Cleanliness, staff & service, property conditions & facilities
I love everything about this place, except for one thing: the shower room was very small. Other than that everything was on point.
Stayed 1 night in May 2023
Response from Cécile C. Directrice d'exploitation on Jun 12, 2023
Thank you for your great return !Best regards !

8/10 Good

Vivian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Opted for 3 single beds without realising 2singles and a bunk, none of us could clamber up the level. Had to get and pay for another room.which additional expense for comfort.
Stayed 1 night in May 2023
Response from Cécile C. Directrice d'exploitation on Jun 12, 2023
Thank you for your return !