Inadequate check-in information
Posted Jan 31, 2016
So we arrived in Kona at 11pm, the Expedia directions were completely unhelpful and inadequate.
We had text directions ( but NO MAP ) to the check-in office in the Waikoloa complex.
That office is called Vista Waikoloa , and it is on an unmarked road so in the dark a street-map was needed.
Once we arrived at the gate our text directions said that the instructions would be on the key-pad but they were not.
So we had to call , first the mainland , then we were transferred to a helpful local person ( Danita ) who gave us the key-code so that we could access the lockbox with the condo keys.
The condo ( Colony Villas ) is in a complex with 2 different gates , so the keycodes were different .....
I will not book a condo thru Expedia again, there was obviously a disconnect between the local and the central offices and it was a very frustrating experience.