Ratings based on 1,874 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Noisy hotel, poor room service

Posted Feb 1, 2016
Pros: Good location for OTHER restaurants.
Cons: All of the above.
Noise from elevator, noise and smoke from neighboring balconies. Finally an outdoor concert with loud rock music! It took three calls and finally a conversation with a manager to get our room serviced by 3pm. We were told " not to worry the staff are here until 4" The parking fee for hotel guests was unnecessary and excessive.
Comment from Hotel Management
Feb 4, 2016 by Denise Kauhi, Hotel Management
Aloha, I am sorry that you were unhappy with your stay at our hotel. It sounds as if you were here during the Kona Film Festival, which is a very busy time of the year for us. Our Housekeeping staff was doing their very best to service everyone. Were you able to receive the cleaning service mentioned by our Manager on duty? As for the parking fee, we do use those funds to provide your vehicle with a 24 hour, round the clock protection to an easily accessible onsite parking lot. What we do to offset that fee for our Guests is we do not charge a resort fee to our Guests like most of the hotels on the Kona Coast do. We try our best to give our Guests more value for their vacation dollars. Mahalo for choosing to stay at our hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from wa

No fan or real door

Posted Feb 1, 2016
No fan or good door for the bathroom, not great to have to run the water while doing your business, seem's like it would be cheaper to have a fan.
Comment from Hotel Management
Feb 4, 2016 by Denise Kauhi, Hotel Management
Aloha, Thank you for your comments and apologize for your inconvenience. We will be undergoing a "refresh" during 2016-2017 and I believe this is one of the issues that are being addressed. Mahalo!
4 out of 5
Recommended
for Everyone
by A verified traveler from Asheville, NC

A good stay.

Posted Jan 31, 2016
Pros: Location was great with easy walking to all the good spots in Kona.
Cons: The mattresses in our room were a little lumpy in spots where previous guest had sat on the side of the bed. They did not interfere with our rest.
Location: See avove
Great location in Kona with a small beach and lots of amenities nearby. There is a small mall of shops that make up part of the hotel space. The hotel is older but everything was in decent condition. For the price we prepaid thru Expedia it seemed a good deal.
Comment from Hotel Management
Feb 3, 2016 by Denise Kauhi, Hotel Management
Thank you for your great comments about your stay at our hotel. We will be undergoing a "refresh" during 2016-2017 which we know will bring a lot of great energy and will be pleasing to the senses. We hope you'll be back to experience that. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler from Phelan, Ca.

Nice Hotel, Close to beach.

Posted Jan 30, 2016
Pros: Location
Cons: Bathroom needed a vent fan
Location: In the heart of town, Snorkeling, shopping and great places to eat!
We really enjoyed our stay! Would highly recommend, in the heart of town close to everything. No Resort Fee, just parking which was really affordable. Great Luau, the staff were great! Always greeting you when you were arriving or leaving. Very comfortable and great for families!
Comment from Hotel Management
Feb 3, 2016 by Denise Kauhi, Hotel Management
Thank you so much for your comments regarding your recent stay with us. We're glad you found us to be so accommodating as well as a great value for your vacation dollars. We hope to see you again soon!
3 out of 5
by A verified traveler from TOKYO

パーシャルオーシャンビューの部屋からは、海が見えると思わない方が良い!

Posted Jan 30, 2016
Pros: どこへ行くのにも、歩いて行ける。
Cons: パーシャルオーシャンビューの明確な定義。部屋の清潔の徹底。一部のフロント担当者の対応の悪さ。
Location: ロケーションは、コナ地区で一番良いと思われる。周辺のアクティビティもおそらく一番良い。レンタカーがなくても全く問題ない。
パーシャルオーシャンビューの部屋を予約したが、部屋に入ってみると、ほとんど海が見えないで、パーキングが視界の80%以上を占めていた。フロントに苦情を申し出たところ、30分以上話してやっと部屋を変更してくれたが、その部屋も視界の70%をパーキングと建物が占めていた。フロントの担当者は、かなりしつこく何度も海が見えると言っていた。パーシャルという表現の受け止め方は人によって異なるが、このホテルのこのクラスの部屋の場合、ほとんど海は見えない。このホテルで海が見える部屋を希望する場合は、値段が高くてもオーシャンビューの部屋にするしかない。いくら値段が安くても、安易にパーシャルオーシャンビューという表現を使って客をだますなといいたい。日本語を話すスタッフは1人しかいないので、日本人は、おそらく我慢して文句も言えないと思われる。今回も日本語ができない担当者だったので、説明するのが大変であった。さらに新しく入った部屋のベッドのシーツに黒いシミ、穴あき、アイロンがされていなくて、結局遅い時間にシーツ交換となり、時間の無駄となったが、そのことに対しての謝罪はなかった。
Comment from Hotel Management
Feb 5, 2016 by Denise Kauhi, Hotel Management
Thank you for your wonderful review of our hotel. We are very pleased to know that you found our location convenient and the hotel to be outstanding. We hope you will be back to visit us again. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler from 愛知

ビーチでのんびりにもいろいろ観光にも最適なホテル

Posted Jan 30, 2016
ホテルの目の前に小さいけれどキレイなビーチがあり、魚もたくさん見れるし、芝生で日光浴もできてとてものんびりと過ごせます。またプールもすぐそばにあり、ビーチを眺めながらドリンクを楽しめます。ホテルからすぐに街の中心に行けるので、レストランも買い物もいつでもゆっくりできます。 レンタカーを借りれば、ホテルを拠点にハワイ島のドライブもしっかり楽しめます。ホテルからすぐにハイウェイに出れるので便利です。 ホテルは滞在中いつも清潔で、本当に快適に過ごせます。
Comment from Hotel Management
Feb 5, 2016 by Denise Kauhi, Hotel Management
Thank you for staying with us at our hotel. We are happy to know that you had an enjoyable stay and had fun being so close to shopping and the beach. We hope you will return to visit us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Very convieniant and friendly hotel.

Posted Jan 27, 2016
Pros: Resort amenities
Cons: Free parking for the guests.
Location: Lots of near by shops and restaurants as well as a great submarine tour.
We enjoyed our stay at the hotel and all the resort amenities. The pool is spectacular and so are the art galleries. Service at the restaurant was our only complaint in that it was slow due to some large parties. We felt secure and safe there. The daily parking fees were also a disappointment in that it kicked our total hotel price up over a $100.00 more dollars for the week.
Comment from Hotel Management
Feb 4, 2016 by Denise Kauhi, Hotel Management
Aloha, Glad to hear that you enjoyed your stay with us. One thought that we keep in mind when servicing our Guests is how can we help our Guests stretch their vacation dollars better? We charge the parking which provides you with 24 hour, round the clock security while you are here as well as easy accessibility to the on site parking lot. In lieu of that we don't charge a resort fee like most hotels along the Kona Coast does. Hopefully, this will help you to see that we really do have your best interests in mind. Mahalo!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2016
Very nice staff. Comfortable room. Lots of nearby amenities.
Comment from Hotel Management
Jan 27, 2016 by Denise Kauhi, Hotel Management
Thank you for choosing to stay with us. We're happy you had a great time and we encourage you to return soon. Mahalo!
4 out of 5
Recommended
for Everyone
by A verified traveler from washington

Stayed 6 nights. Very nice

Posted Jan 26, 2016
Very comfortable and a very nice location. Annoying to have to pay so much for parking but overall a nice stay.
Comment from Hotel Management
Jan 28, 2016 by Denise Kauhi, Hotel Management
Aloha, Thank you for your comments regarding your stay at our hotel. I apologize for your feelings about the parking fees. Though we do require a fee for that service, unlike most other hotels here, we do not charge for resort fees. Hopefully, customers will find that a great savings for them. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful

Posted Jan 25, 2016
We went to Kina for a wedding and stayed at the Marriott, it was nice and clean, had its own beach with no rocks which others hotels didn't, breakfast over looking the beach was beautiful and they lots of activities to do, store right next to it and walking distance to all the shops and restaurants, we would stay here again
Comment from Hotel Management
Jan 27, 2016 by Denise Kauhi, Hotel Management
Thank you for staying with us. So happy to know that you had a great visit and are considering coming again. We welcome the opportunity to host you again. Until we greet you again, we bid you a fond aloha!