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关于SCP 希洛酒店的点评

3.5 out of 5
SCP 希洛酒店
126 Banyan Way, Hilo, HI

点评

8.8

超赞

10 分 - 超赞。367 条好评，共有 620 条点评" "
8 分 - 还可以。163 条好评，共有 620 条点评" "
6 分 - 一般。52 条好评，共有 620 条点评" "
4 分 - 很差。22 条好评，共有 620 条点评" "
2 分 - 糟糕。16 条好评，共有 620 条点评" "

9.0/10

清洁度

9.4/10

员工和服务

8.6/10

服务设施

8.4/10

住宿条件和设施

9.2/10

环保

点评

10/10 超赞

Monica

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful boutique hotel surrounded by luscious plants and good location - easy drive to downtown farmer's market, waterfall, and coffee shops.
2024 年 4 月入住 1 晚
SCP Hilo Hotel 于 2024 年 4 月 19 日 的回复
Thank you for staying with us. We appreciate the feedback.

8/10 还可以

SHOICHI，Nagoya, moriyama

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
SCP Hilo Hotel 于 2024 年 4 月 19 日 的回复
Thank you for staying with us. We appreciate the feedback.

10/10 超赞

karen

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Such a welcoming boutique hotel with the open air feel of an old Hawaii resort. Lots of tropical gardens, wood featured walls and floors. Lovely pool and reception areas. Rooms are basic and not quiet but the open air features made it all worth it. Bed was sufficient. Very Clean. Beautiful bay views and coi pond to sit by. Easy walk to town and airport so close. Such attentive staff. I will totally stay here again.
2024 年 4 月入住 1 晚
Kiana V 于 2024 年 4 月 15 日 的回复
Aloha Karen,Mahalo for taking the time to leave such a kind review. We are so happy to hear that you enjoyed our common areas and that you found our property to be clean and convenient. Mahalo for staying with us at SCP Hilo, hope to host you again soon. A hui hou Kiana VGuest Services

10/10 超赞

karen

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Kiana V 于 2024 年 4 月 15 日 的回复
Aloha Karen, Mahalo for taking the time to write a review and joining the SCP Community. We are constantly striving to improve your experience at SCP Hotels. If there is anything that we could have done to make your stay more enjoyable, please let us know. We look forward to welcoming you back again soon. A hui hou (until we meet again). Kiana VGuest Services

4/10 很差

Harley Clayton，burnaby

2024 年 4 月入住 4 晚
Kiana V 于 2024 年 4 月 15 日 的回复
Aloha Harley, Mahalo for taking the time to write a review and joining the SCP Community. We are constantly striving to improve your experience at SCP Hotels. If there is anything that we could have done to make your stay more enjoyable, please let us know. We look forward to welcoming you back again soon. A hui hou (until we meet again). Kiana VGuest Servies

8/10 还可以

Wayne

满意：住宿条件和设施，清洁度
2024 年 3 月入住 1 晚
SCP Hilo Hotel 于 2024 年 4 月 14 日 的回复
Thank you for staying with us. We appreciate the feedback.

8/10 还可以

Harriette

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I love the ideas & practices & philosophy of SCP.
2024 年 3 月入住 5 晚
SCP Hilo Hotel 于 2024 年 4 月 10 日 的回复
Aloha Harriet,Thank you for staying with us. We appreciate the feedback and hope to see you again soon.Mahalo! Guest Services

10/10 超赞

Larry

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel had such a homey feel. Coffee mugs and wine bottle glasses. And the staff was very friendly and helpful.
2024 年 3 月入住 9 晚
SCP Hilo Hotel 于 2024 年 3 月 29 日 的回复
Aloha Larry,Thank you for staying with us and leaving your thoughts. We hope you find your way back to us again.Mahalo - Guest Services

8/10 还可以

Malia，Honolulu

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Very enjoyable one night stay at SCP! Loved the coffee in the lobby and live music at night! Great location and walking distance from the bay and different restaurants!
2024 年 3 月入住 1 晚
SCP Hilo Hotel 于 2024 年 3 月 29 日 的回复
Thank you for staying with us. We appreciate the feedback and hope we are able to host you again.Mahalo - Guest Services

10/10 超赞

evan

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly local staff and thoughtfully decorated peaceful place to stay.
2024 年 3 月入住 2 晚
Erica 于 2024 年 3 月 21 日 的回复
Mahalo Evan, we hope to see you again in the near future.Take care

8/10 还可以

Christine

满意：员工和服务
2024 年 3 月入住 1 晚
Kiana V 于 2024 年 3 月 18 日 的回复
Aloha Christine, Mahalo for taking the time to write a review and joining the SCP Community. We are constantly striving to improve your experience at SCP Hotels. If there is anything that we could have done to make your stay more enjoyable, please let us know. We look forward to welcoming you back again soon. A hui hou (until we meet again). Kiana V

10/10 超赞

Hana

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We loved everything!!
2024 年 3 月入住 2 晚
Kiana V 于 2024 年 3 月 18 日 的回复
Aloha Hana, Mahalo for taking the time to leave this 5-star review! We are grateful you chose to stay with us at SCP Hilo and hope to have the pleasure of hosting you again soon. Mahalo nui!

8/10 还可以

Christian

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
The lobby and grounds of the property are beautiful. The staff is super friendly. Although we didn’t use the bikes and the paddle boards, having them as an option for free is nice. The pool area is really neat as were the Koi ponds. We spent many hours out on our balcony watching the fish. I do have to agree with some other reviewers with the conditions of the rooms. It does look like they took an old hotel and just slapped some new paint on the rooms. The bathroom wasn’t updated and there was other peoples hair clung to the walls. I felt like the room and the hallways could be cleaner. Also don’t expect a large TV in the rooms. They are 32 inches at best. The beds are very comfortable and it was nice to be able to have the option of air conditioning. I did like that our stay helps the community but I thought the price was a little high once I seen the condition of the room.
2024 年 3 月入住 2 晚
Kiana V 于 2024 年 3 月 18 日 的回复
Aloha Christian, First and foremost, mahalo for taking the time to share your experience. We appreciate and value your feedback. We understand if our rooms did not meet your comfort preferences. We are currently in the process of reviewing our rooms and in-room amenities and your feedback will be highly considered. Mahalo for choosing to stay with us at SCP Hilo. We hope to host you again.

8/10 还可以

Don

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great for the price
2024 年 3 月入住 1 晚
Kiana V 于 2024 年 3 月 18 日 的回复
Aloha Don, Mahalo for leaving us this review! We hope that you enjoyed your stay, if there is anything we could have done to improve your experience, please let us know. We hope to host you again soon.

8/10 还可以

deborah

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely staff, beautiful gardens, attractive lobby, live music at night. Found the rooms were very basic and shower/tub far too small for my teenage son but unit was clean and convenient.
2024 年 3 月入住 3 晚
Kiana V 于 2024 年 3 月 11 日 的回复
Aloha Deborah, Mahalo for taking the time to share this review. We appreciate and value your feedback. Mahalo for choosing to stay with us at SCP Hilo. We hope to host you again soon. A hui hou, until we meet again.

10/10 超赞

benjamin

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was amazing!! A bit away from downtown Hilo, but easy drive (1.5 miles) Would def return
2024 年 3 月入住 2 晚
Kiana V 于 2024 年 3 月 4 日 的回复
Aloha Benjamin, Mahalo for taking the time to leave us this 5-star review! We are so happy to hear that you had a pleasant experience with us. Mahalo for choosing to stay with us SCP Hilo, we hope to host you again soon. A hui hou, until we meet again.

10/10 超赞

Doreen

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great staff Great pool / outdoor space So clean Laundromat was convenient Awesome evening entertainment Wonderful find in Hilo Keep up the great work SCP!
2024 年 2 月入住 2 晚
Kiana V 于 2024 年 3 月 4 日 的回复
Aloha Doreen,Mahalo for taking the time to leave this 5-star review. We are so happy to hear that you enjoyed our live local music and found our hotel to be comfortable! We hope to have the pleasure of hosting you again. A hui hou, until we meet again.

8/10 还可以

Sarom，belmont

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was as a lovely stay! The pool is beautiful, they have lots of common area space to take advantage of, staff is friendly and accommodating. We took a short walk and saw sea turtles right in the pond! If I had one complaint it would be how loud it is from your room (we were in an essential room, garden view), if someone is walking by or a neighbor opens/shuts their door it sounds like it’s your door and/or they are talking literally right outside. It startled me a few times, particularly when the house keeping cart comes by. Luckily I had headphones, but I believe they also have sound machines you can ask the front desk for given that some of the rooms come with them.
2024 年 2 月入住 1 晚
Kiana V 于 2024 年 3 月 4 日 的回复
Aloha Sarom, Mahalo for taking the time to share your feedback with us. We love hearing about our guests experiences and share them with our team. We are happy to hear that you had a lovely stay. We understand the inconvenience that you experienced due the noise during your stay. We will review your feedback to ensure a more peaceful environment for our guests. Mahalo for staying with us at SCP Hilo, we hope to host you again soon.

8/10 还可以

Evony

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Front desk staff was helpful and friendly. Hotel had a lot of wonderful activities available!
2024 年 2 月入住 2 晚
Kiana V 于 2024 年 3 月 4 日 的回复
Aloha Evony, Mahalo for taking the time to share your experience with us. We are so happy to hear that you found our front desk team to be friendly and helpful and that you enjoyed our hotel amenities! Mahalo for staying with us, we hope to host you again soon.

2/10 糟糕

Shannon

与家人出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
I COULD NOT SLEEP! This place is soooooo loud. I've stayed at so many places over many years and this is by far the loudest. You can hear everything. Everything, cars running, cars moving, doors opening and closing, neighbors coughing, neighbors walking, glasses setting down, toilets flushing, talking voices, crying voices, cleaning throats, yawning, tables and chairs moving. The next morning we still heard it all AND it was the hotel staff YELLING conversations with each other in a foreign language. FOR HOURS. My family is exhausted with awful head aches this morning.
2024 年 2 月入住 1 晚
Kiana V 于 2024 年 3 月 4 日 的回复
Aloha Shannon, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. I have emailed you separately in hopes to make up for your experience. We apologize for the inconvenience due to the noise during your stay, we will review your feedback to ensure a more peaceful environment for our guests. Please email us back, our hope is to make amends.

10/10 超赞

Nicholas

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Had a very good stay, staff very friendly and helpful, easily accessible amenities (hot water and coffee at front desk 24/7, utensils, canned beverages, water bottle refill station), and clean room. Definitely would recommend if you need a convenient place to stay in the Hilo area (within walking distance to Ken's)!
2024 年 2 月入住 4 晚
Kiana V 于 2024 年 3 月 4 日 的回复
Aloha Nicholas, Mahalo for taking the time to leave this 5-star review! We are so happy to hear that you had a pleasant experience with us and look forward to hosting you again soon. Mahalo for choosing SCP Hilo. A hui hou, until we meet again.

6/10 一般

Melinda

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Nice koi pond. bed good. Did not realize there would be no TV.
2024 年 2 月入住 1 晚
Kiana V 于 2024 年 2 月 24 日 的回复
Aloha Melinda, Mahalo for taking the time to share your feedback with us. We have contacted you separately to make up for your experience. We hope to hear from you soon, mahalo.

8/10 还可以

Joe

2024 年 2 月入住 1 晚
Erica 于 2024 年 3 月 21 日 的回复
Mahalo Joe, we hope to see you again soon.Take care

10/10 超赞

Angela

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great room, beautiful vista and park across street. Very friendly staff
2024 年 2 月入住 2 晚
Kiana V 于 2024 年 2 月 24 日 的回复
Aloha Angela, Mahalo for taking the time to leave us this kind review! We are grateful you chose to stay with us and are happy to hear that you enjoyed your experience. We hope to host you again soon.

4/10 很差

Lea

满意：住宿条件和设施，服务设施
不满意：员工和服务，清洁度
I stayed in two different rooms. The more affordable one was dirty when I arrived (including fecal matter on the toilet seat, a weird looking dirty something next to the bed etc.). At that point I already had an issue with front desk staff making mistake charges on my card re: previous, directly booked nights and being incredibly difficult, ineffective and unfair about it. When I inquired with them they repeatedly said things like "let us explain to YOU agaiiiin" - when it was actually their mistake, plus a power outage that caused issues for other guests as well plus their bad communication around all of it that caused the issue. So when I got the new room (this time booked via Expedia to prevent any more weird charges), I wasn't in the mood to make a complaint with front desk staff again and just got disinfectant wipes from the gym and sorted it out myself. The place has a great concept and nice employees overall, they also gave me a discount for the whole confusion they caused. But the latter was *still* not resolved days after checking out and my bank had to be involved to sort it out and settled the account. Very frustrating and the cleanliness issue straight up disgusting. Good coffee shop diner as well as ocean nearby and nice pool though.
Kiana V 于 2024 年 3 月 4 日 的回复
Aloha Lea, First and foremost, we are grateful you took the time to write and submit a review about your recent stay at SCP Hotels. We certainly do not take feedback lightly and we share your experience with our team. At SCP we live by the values of Healthy, Kind and Green. Your interaction with one member of our team was very inconsistent with our values and standards of service, and this should not have happened. In response we have implemented a new training program to help ensure all SCP associates are well versed in the SCP value system and are consistently professional, courteous and helpful. It seems we missed our mark on maintaining our usual standards of cleanliness in your room. We've communicated your feedback to our housekeeping team to prevent such instances. We regret that you had a less-than-satisfying experience with us and we hope you will give us the opportunity to win your loyalty back.

10/10 超赞

Kendra

与配偶出行
满意：服务设施
Close to the water and the staff was very friendly!
2024 年 2 月入住 3 晚
Kiana V 于 2024 年 2 月 24 日 的回复
Aloha Kendra, Mahalo for leaving this review! We are happy to hear that you found our team to be friendly! Mahalo for staying with us, we hope to host you again soon.

8/10 还可以

Justine C，MILILANI

与家人出行
满意：员工和服务，清洁度
Staff was welcoming. Food options nearby. Parking was a little tight and limited if you are out later.
2024 年 2 月入住 1 晚
Kiana V 于 2024 年 2 月 19 日 的回复
Aloha Justine, Mahalo for taking the time to share this review. We are grateful that you chose to stay with us at SCP Hilo and hope to host you again soon. A hui hou, until we meet again.

10/10 超赞

Lynn，Lynnwood

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This hotel was very nice the staff there we so nice and helpful. It was clean. The restaurant next door had great food the staff was really nice too. I will absolutely stay here again.
2024 年 2 月入住 4 晚
Kiana V 于 2024 年 2 月 16 日 的回复
Aloha Lynn, Mahalo for taking the time to leave this review. We are so happy to hear that you found our team to be kind and helpful. Mahalo for choosing to stay with us at SCP Hilo. We hope to host you again soon.

8/10 还可以

Stephen，DAVIS

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
NO microwave, or coffee maker in room. Noise level high because we were by the pool. Shower tub did not drain properly one time even backed up. Request for repair of broken light Was not fixed even though they said someone would come over. However they did fix the next day. Overall nice, helpful desk workers, liked the music several times a week.
2024 年 2 月入住 7 晚
Kiana V 于 2024 年 2 月 16 日 的回复
Aloha Stephen, First and foremost, mahalo for taking the time to write this review. We certainly do not take feedback lightly and share your experience with our team. We regret that you had a less-than-satisfying stay and hope to win your loyalty back. We are currently in the process of reviewing our in-room amenities and your feedback will be highly considered. We are grateful that you chose to stay with us. We hope to host you again soon.Mahalo.

10/10 超赞

CYNTHIA

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean room. Loved the ceiling fan in the room and the excellent lighting in the bathroom! Friendly staff.
2024 年 2 月入住 2 晚
Kiana V 于 2024 年 2 月 13 日 的回复
Aloha Cynthia,Mahalo for taking the time to leave this 5-star review! We are so happy to hear that you enjoyed your room and are grateful that you chose to stay with us. Mahalo for choosing SCP Hilo, we hope to host you again soon.

10/10 超赞

Michael Alan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Older buildings but fun place, feels like vintage Hawaii with some updated style. It has some activities that make your stay more memorable- live music, yoga, paddle boards, bikes, pool, nice common spaces. Also water, tea and coffee in the lobby.
2024 年 1 月入住 10 晚
Kiana V 于 2024 年 2 月 9 日 的回复
Aloha Michael,Mahalo for taking the time to leave us this review! We are so happy to hear that you enjoyed our guest amenities and hope to host you again soon. A hui hou, until we meet again.

10/10 超赞

Lawrence，Fairbanks

满意：清洁度、员工和服务、住宿条件和设施
It was good.
2024 年 2 月入住 1 晚
Kiana V 于 2024 年 2 月 9 日 的回复
Aloha Lawrence, Mahalo for taking the time to write a review and joining the SCP Community. We are constantly striving to improve your experience at SCP Hotels. If there is anything that we could have done to make your stay more enjoyable, please let us know. We look forward to welcoming you back again soon. A hui hou (until we meet again). Kiana VFront Desk Agent

10/10 超赞

Nancy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Had a local feel and friendly air.
2024 年 2 月入住 2 晚
Kiana V 于 2024 年 2 月 9 日 的回复
Aloha Nancy, Mahalo for taking the time to leave this review. We are grateful that you chose to stay with us and hope to have the pleasure of hosting you again soon. A hui hou, until we meet again.

10/10 超赞

Lillian

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean and updated. The staff was so friendly.
2024 年 1 月入住 2 晚
Kiana V 于 2024 年 2 月 9 日 的回复
Aloha Lillian, Mahalo for sharing this review! We are happy to hear that you had a pleasant experience with our team. Mahalo for choosing to stay with us at SCP Hilo. We hope to host you again soon. A hui hou, until we meet again.

8/10 还可以

Marko，Palo Alto

满意：清洁度、员工和服务、住宿条件和设施
Good value for the price. Rooms are motel like though
2024 年 1 月入住 3 晚
Kiana V 于 2024 年 2 月 9 日 的回复
Aloha Marko,Mahalo for taking the time to share your experience with us. We are grateful that you chose to stay with us and will review your feedback to improve our guests experiences. We hope to host you again soo. A hui hou, until we meet again.

8/10 还可以

Christopher

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice vibe and friendly people. Had a great time.
2024 年 1 月入住 5 晚
Kiana V 于 2024 年 2 月 9 日 的回复
Aloha Christopher, Mahalo for taking the time to share this review with us. We are grateful that you chose to stay with us and are happy to hear that you had a pleasant time. We hope to host you again soon. A hui hou, until we meet again.

8/10 还可以

Frank

2024 年 1 月入住 2 晚
Erica 于 2024 年 3 月 21 日 的回复
Mahalo Frank, we hope to have the pleasure of hosting you again.Take care

8/10 还可以

Dean，Fort Collins

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nothing fancy or sparkly. Just affordable, clean and comfortable rooms (not as quiet when we stayed near the pool-hwy noise). But waking up to coffee waiting in the lobby and turtles swimming across the road left a great memory.
2024 年 1 月入住 1 晚
Kiana V 于 2024 年 1 月 26 日 的回复
Aloha Dean, Mahalo for taking the time to share your feedback with us. We love hearing about our guests' experiences and share your feedback with our team. We are happy to hear that you enjoyed our complimentary coffee in our lobby. Mahalo for choosing to stay with us. We hope to host you again.

8/10 还可以

Colleen

与家人出行
满意：住宿条件和设施，员工和服务
Great location, but I was surprised at the cost considering the facility , this is a very old hotel that has been partially renovated, the parking is difficult and very limited. The staff was amazing, the facilities are clean and the bed was really comfortable
2024 年 1 月入住 1 晚
Kiana V 于 2024 年 2 月 9 日 的回复
Aloha Colleen, Mahalo for taking the time to share your feedback with us. We will review your feedback about our parking to better accommodate our guests. Mahalo for staying with us, we hope to host you again soon.

10/10 超赞

Darlyne

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 3 晚
Kiana V 于 2024 年 2 月 9 日 的回复
Aloha Darlyne, Mahalo for leaving us this 5 star review. We hope that you enjoyed your stay and hope to host you again soon. A hui hou, until we meet again.

8/10 还可以

Jose

满意：清洁度、员工和服务、住宿条件和设施
Great services
2024 年 1 月入住 5 晚
Kiana V 于 2024 年 1 月 19 日 的回复
Aloha Jose, Mahalo for taking the time to write a review and joining the SCP Community. We are constantly striving to improve your experience at SCP Hotels. If there is anything that we could have done to make your stay more enjoyable, please let us know. We look forward to welcoming you back again soon. A hui hou (until we meet again).

10/10 超赞

Franklin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Location
Amazing location. Airport and hwy noise quite noticeable. But will stay again. Like SCP
2024 年 1 月入住 2 晚
Kiana V 于 2024 年 1 月 19 日 的回复
Aloha Franklin, Mahalo for taking the time to leave this review. We are grateful that you chose to stay with us at SCP Hilo. We understand the inconvenience caused by the noise during your stay. We will review your feedback to ensure a more peaceful environment for our guests. We look forward to hosting you again soon. A hui hou, until; we meet again.

10/10 超赞

Adam

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 12 晚
Kiana V 于 2024 年 1 月 19 日 的回复
Aloha Adam, Mahalo for taking the time to write a review and joining the SCP Community. We are constantly striving to improve your experience at SCP Hotels. If there is anything that we could have done to make your stay more enjoyable, please let us know. We look forward to welcoming you back again soon. A hui hou (until we meet again).

8/10 还可以

Bernie

与家人出行
满意：服务设施，员工和服务
不满意：住宿条件和设施
Older facility, the garden, koi pond is nice. Free use of paddle boards is awesome, with a park that has beautiful water access across the street. The terrible part is I believe on the bottom floor due to the garden bugs get in to the rooms and yes they were roaches...
2024 年 1 月入住 4 晚
Kiana 于 2024 年 1 月 19 日 的回复
Aloha Bernie, Mahalo for taking the time to share your feedback with us. We are happy to hear that you enjoyed our garden and koi pond areas, as well as the free paddleboards. We will review your feedback regarding the bugs to avoid such instances in the future. Mahalo for staying with us. A hui hou,

10/10 超赞

Georg

与家人出行
满意：员工和服务，清洁度
Booked a room with a view and checking in i got a room offered in third floor, however without an elevator. Due to a bad back and heavy baggage i decided not to take the room and go for another hotel and got full refund. So service was very good (yvonne) but the lack of an elevator could have been mentioned in the room description.
2024 年 1 月入住 3 晚
Kiana V 于 2024 年 1 月 15 日 的回复
Aloha Georg, Mahalo for taking the time to share your feedback with us. We apologize that you were unaware that we do not have elevators, your suggestion to include in the room description will be highly considered. Again, we apologize for the inconvenience and hope to win your loyalty back, as we will do our best to put you on the ground floor if staying with us again. Mahalo and take care.

10/10 超赞

Thomas

与配偶出行
满意：住宿条件和设施，服务设施
They did a great renovation on this hotel. Very chic and has a great Hawaiian vibe!
2024 年 1 月入住 4 晚
Erica 于 2024 年 1 月 13 日 的回复
Mahalo Thomas for your great review and rate. We truly appreciate your support and hope to see you again soon.Take care

8/10 还可以

Andrei

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Could give us 3 towels knowing there were 3 of us. Otherwise nice place and nice staff.
2024 年 1 月入住 7 晚
Erica 于 2024 年 1 月 13 日 的回复
Mahalo Andrei for your review. We apologize for not suppliying enough towels during your stay, we will be more aware of this in the future. We hope to have the pleasure of hosting you again.Take care

10/10 超赞

david

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Live music from local fella was really nice to sit and relax
2023 年 12 月入住 1 晚
Kiana 于 2024 年 1 月 8 日 的回复
Aloha David, Thank you so much for taking the time to leave this kind review! We are so happy to hear that you enjoyed our live local music. Mahalo for staying with us, we hope to host you again soon. A hui hou, until we meet again.

4/10 很差

真实旅客

与家人出行
不满意：客房舒适度，住宿条件和设施
Not Worth it, Price Like 4-5 hotel. It Like motel. .Very noisy during the day and night, people are passing your corridor to go to lobby and dragged their luggages . NO elevator, I need to carry All luggages to level 1 downstairs. Staffs helpful and friendly. I booke d for 4 adults. bed like queen but a bit small. Shouldn’t be for for 4 adults. No kettle and you need to pick up all glass, tea and coffee in receptions., bring your own water bottle as well.
2023 年 12 月入住 6 晚
Kiana V 于 2024 年 1 月 8 日 的回复
Aloha, First and foremost, we are grateful you took the time to write and submit a review about your recent stay at SCP Hotels. We certainly do not take feedback lightly and we share your experience with our team. We regret that you had a less-than-satisfying experience with us and we hope you will give us the opportunity to win your loyalty back. Please reach out directly to us and provide us with the best way to reach you. Our goal is to make things right. Mahalo, we hope to hear from you soon.

10/10 超赞

Yasuko

与家人出行
满意：员工和服务，清洁度
ゲッコの声が夜中じゅう聞こえている日があった。また、すごく小さなアリが毎日いるため食べ物は冷蔵庫へいれること、衣類はしまうときに叩いてからいれること。 ほかはオールドホテルとしては良いと思う。
2023 年 12 月入住 1 晚
Kiana V 于 2024 年 1 月 5 日 的回复
Aloha Yasuko, Mahalo for taking the time to leave this review! We appreciate the feedback and love hearing about our guests experiences. Mahalo for choosing to stay with us at SCP Hilo. We hope to host you again. A hui hou.