Posted Dec 31, 2014
Confusing place to get to, very expensive amenities, and far away from all attractions.
Your iphone will take you thru a route that is closed off. So, you will come to a stop sign where directions tell u to go straight but the road is blocked off. There are 2 Hilton's next to each other with very similar names, good luck finding the right one.
When we got there the valet told us he would move our car w/o us checking in, when I refused because there were 2 kids sleeping in the car, he made me move the car before checking in (very very rude). Our place did face the golf course as promised but the interior was very dark to the point where we had to have the lights on all day.
As for expensive amenities, lagoon pass was $150/day which is more then a Disney day pass and 2 liter bottle of soda was $7.00. I live in SF Bay Area in California, but even I have never seen such ridiculous prices.
Unless you use expensive Hilton amenities, nearest reasonable price place (Waikoloa Village) is 20 min DRIVE away. All the other Big Island attractions like the Volcano National Park, the Black Sand Beach, the Mauna Kea observatory and the green sand beach are 2+ hr DRIVE away. Nearest white sand beach is an hour drive away, not my idea of Hawaii.
If your idea of Hawaii vacation is to play golf, over pay for amenities, and drive long distances for unique adventures then Hilton is your place.
Comment from Hotel Management
Aug 1, 2015 by Eileen, Hotel Management
Thank you for your review. Please accept our apologies for the challenges you experienced while trying to get to our location.
Cheryl Amsbary, Resort Manager