The problem is the management
Posted Dec 4, 2016
The hotel itself is good. The location is excellent, the rooms while old are perfect for a comfortable night and the cleanliness is real good. The hotel would be excellent if not for some management decisions: parking is very bad - there are not enough parking spots and they don't manage that well. In my case I had a few experiences that will prevent me from choosing this hotel again:
- they charge $5 a night for a parking space, which is not a problem, but once I reserved a parking space before arriving, they better have a parking spot for me whenever I want. That didn't happen. In one of the nights they didn't have a spot but there were like 7 spots in the adjacent lot, that they told me that I could use at the time of check in. They said that some bikers would use that. I don't care the reason, if a reservation was made and paid for, they must have a spot - period. I had to go to the front desk and discuss, in the end they allowed me to park, but it was an unnecessary, unpleasant experience.
- before the day we were about to check out, we found a parking space, but there was a "violation notice" on the windshield. What?!?! I paid for all the days and how should I get a notice that the car could be towed?? Another unnecessary bad experience. Enough.
I would stay again if not for these reasons. I already had a lot of problems with Hawaiian Airlines going to Hawaii, I wanted to have a seamless, perfect experience with the hotel. it was not the case.