Ratings based on 1,246 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Hawaii

Calm, quiet, clean

Posted Aug 17, 2016
Always love to stay here. Everything is quiet, clean and gives you a really relaxing feel. Would definitely stay here again. Never had any problems with staff over the past 5 years.
Comment from Hotel Management
Aug 23, 2016 by Fairmont Orchid, Hawaii, Hotel Management
Mahalo for your feedback!
4 out of 5
by A verified traveler

Beautiful Hotel but lacking service

Posted Aug 17, 2016
The hotel was beautiful, beautiful location, great food, comfortable room but the staff is horrible. The staff needs to be retrained in customer service. No service at the pool, no service at the front desk, no service at the concierge. It was very disappointing.
5 out of 5
by A verified traveler from Novato, CA

Beautiful grounds, good access to snorkeling

Posted Aug 14, 2016
Pros: Amenities, torch lighting, live music, beach access, sunsets.
Cons: Hotel staff, pool staff, and restaurant staff could be more helpful. Hot tub temperature too high.
Location: The Beach Club and fish ponds are a must. Queens bath is a nice place to cool off. Tide pools at Puako are fun.
We love the Fairmont Orchid! Been coming here with the family year after year. Great for families with small children. Snorkeling right off the hotel is good, and the fish counts improve each year. The on-property restaurants are expensive but Brown's Deli by the pool has some good options. Queens and Kings shops nearby have good restaurants and a market.
Comment from Hotel Management
Aug 18, 2016 by Fairmont Orchid, Hawaii, Hotel Management
Aloha and Mahalo for your feedback, we will certainly use it to improve upon our services in the future. Aloha!
5 out of 5
by A verified traveler from UK

Lovely hotel with great views right on the beach

Posted Jul 29, 2016
Pros: I liked the grounds and how much space there was for the kids to play and the beautiful nature. The food in the restaurants were also delicious.
Cons: More food options for lunch.
Location: The location was perfect, right on the beach. If you want to explore the island you definitely need a car.
We had a fantastic stay. The hotel has got it's own lagoon which is perfect for swimming and snorkeling. The grounds are amazing and it's easy to walk around. Also there is a beach for green turtles which is great for the kids. Overall our stay was relaxing and enjoyable.
Comment from Hotel Management
Aug 5, 2016 by Fairmont Orchid, Hawaii, Hotel Management
Aloha Irina- We are so happy to hear you enjoyed your stay!
4 out of 5
by A verified traveler from Mexico

Excelente hotel con cara y mala comida

Posted Jul 28, 2016
El hotel es maravilloso, los cuartos y las instalaciones son excelentes. La playa es maravillosa para snorkel. Los restaurantes dejan mucho que desear. Atención excesivamente lenta, la comida NO está al nivel del Resort, ni el desayuno, ni el lunch y mucho menos el dinner. Pagamos una cuenta de $250 dólares por cuatro platillos que no nos encantaron más dos copas de vino y dos bebidas sin alcohol.
Comment from Hotel Management
by Fairmont Orchid, Hawaii, Hotel Management
Mahalo for your feedback!
5 out of 5
by A verified traveler from New Jersey

Beautiful hotel in a lovely setting.

Posted Jul 27, 2016
We enjoyed our stay at this beautiful hotel. The rooms ate attractive and comfortable. Beautiful grounds. Pleasant and helpful staff.
5 out of 5
by A verified traveler

Posted Jul 25, 2016
The hotel facilities in general and the spa experience in particular was wonderful. James with the concierge staff was particularly helpful in planning our off-property excursions and dining.
Comment from Hotel Management
Jul 28, 2016 by Fairmont Orchid, Hawaii, Hotel Management
Aloha, Thank you for your kind comments about our Spa, and we will certainly ensure James sees this comment. Thank you for taking the time to share your feedback. Mahalo!
4 out of 5
by A verified traveler from WA

Posted Jul 25, 2016
It's a bit far away from all the action so I recommend people rent a car if they want to do stuff on the island. But it's extremely luxurious with gorgeous grounds.
5 out of 5
by A verified traveler from Y

Pure luxury in Hawaii

Posted Jul 12, 2016
Beautiful grounds, friendly staff, large rooms, very comfortable beds, excellent restaurants with nice mix of choices. Perfect to have a large pool and also beach access on site.
Comment from Hotel Management
Jul 13, 2016 by Fairmont Orchid, Hawaii, Hotel Management
Mahalo!
5 out of 5
by A verified traveler

Relaxing, Refreshing, Re-invigorating

Posted Jul 10, 2016
Pros: Gorgeous hotel - sandy beach, paddle boarding, snorkeling, gorgeous pool, fragrant flowers everywhere, waterfront dining under the palms, spa ..
Location: NW Big Island - loved the petroglyphs, drive to the observatory through low lying clouds, shops in Kona, black sand coast near Hawi, Waimea rodeo ...
Wonderful experience. Completely relaxing. Gorgeous facility. Glorious sunsets. Something for all ages in our wedding group.
Comment from Hotel Management
Jul 13, 2016 by Fairmont Orchid, Hawaii, Hotel Management
Mahalo for your feedback, we are so happy to hear you enjoyed your stay!