Ratings based on 797 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2017
Wonderful. Executive Chef Hubert is World Class! We loved the Fairmont Orchid.
Comment from Hotel Management
Jan 5, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Thank you for your feedback! We will ensure Chef sees this review.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2016
Great place, great view and friendly staff/ service. Really enjoyed the stay.
Comment from Hotel Management
Dec 27, 2016 by Fairmont Orchid, Hawaii, Hotel Management
Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Clarita, CA

Elegant, but not stuffy!

Posted Dec 22, 2016
Pros: Beautiful decor, location right on the bay for swimming, orchids everywhere, easy to navigate, private and quiet.
Cons: microwaves in room, allow room key to open game room
Location: Right off the main road, can walk the beach, walk to Petroglyph Forest, bike ride, close to restaurants
This was our first time on The Big Island and we opted for hotel instead of condo...we were glad of this as the Fairmont was wonderful in all ways. Beautifully decorated for the holidays with a 500 lb chocolate display in the lobby that had my senses reeling every time we walked by!! The room wasn't large, but it was comfortable and had a nice balcony. Loved the bathroom with tub and 2 showers and 2 sinks, all in marble. Very elegant. Would have liked a microwave to warm up breakfast pastries but it wasn't something I asked for, they may have been able to accommodate. Internet hook up was fine, parking was easy, the hotel never felt crowded yet it was almost to capacity. Only other thing to mention was that we enjoyed playing pool in the evenings yet our room key didn't get us in...we had to go to the front desk each time and security had to come unlock the door which took about 10 minutes. Seems that the room key should let you in just like it does for the fitness center. Minor inconvenience. The on property restaurants were a bit pricey and although we stopped at Costco for wine and water, we neglected to get beer for hubby which was about $9 a beer so that added up at the beach....but it's Hawaii so expect to pay for the luxury of lying on the beach watching the waves and having someone bring you a beverage.
Comment from Hotel Management
Dec 27, 2016 by Fairmont Orchid, Hawaii, Hotel Management
Aloha- Mahalo for your feedback, we certainly appreciate it!
4 out of 5
Recommended
for Everyone
by A verified traveler from houston

Nice resort - bumpy checkin

Posted Dec 22, 2016
Resort is world class no doubt ! Overall experience was very good. However, the checkin staff need to be better trained. Two issues 1) We have a 1 year old and had called the hotel before and after booking and asked for crib and microwave as a requirement. Both times they confirmed that it's complimentary. However upon reaching there , they started asking for $20 per day (I wouldn't pay even $1 for that Stone-Age microwave). They eventually agreed to a free microwave "this time". 2) The room that they initially gave us was on the 1st floor...very dark and the balcony was hidden by trees. We don't want to be sitting in a dark room for 8 days in sunny Hawaii. We asked for a replacement which they agreed but then the lady kind of got put off and said you will need to wait...and by the way, now the free microwave is $20 a day again ! Eventually, We did get a good room (and free microwave) but there was no need to spoil the initial experience of your guests.
Comment from Hotel Management
Jan 6, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Aloha, Thank you for your very candid feedback, we certainly appreciate it. Mahalo.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Australia

Fantastic hotel

Posted Dec 20, 2016
Everything about this hotel was fantastic. The facilities were excellent, the staff were welcoming and friendly and the location was perfect. I would definitely stay here again.
Comment from Hotel Management
Jan 9, 2017 by Fairmont Orchid, Hawaii, Hotel Management
Mahalo!
3 out of 5
by A verified traveler

Far a way from everything.

Posted Dec 11, 2016
Not friendly staff. No good resturant. Tasteless food. No music.
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria BC

Excellent hotel experience, average beach

Posted Dec 11, 2016
As with all our experiences at Fairmont hotels in Hawaii, this was great. Staff is excellent, grounds and rooms are excellent, restaurants are excellent. The only average thing about this location is the beach. It's a small quiet lagoon that is mostly isolated from the ocean so it has no waves, and limited swimming/snorkeling, and no surfing or boarding without venturing quite a ways past the jagged lava rocks and out into the larger bay...which is all surrounded by unforgiving lava rocks. There are other great beaches a short drive away, but if you're an ocean play person this isn't your ideal location.
Comment from Hotel Management
Dec 13, 2016 by Fairmont Orchid, Hawaii, Hotel Management
Mahalo for your candid feedback Layne, we certainly appreciate it!
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

Fabulous hotel, amazing staff and great location!!

Posted Dec 10, 2016
Had the best four days in paradise here!! Great cocktails, rooms, staff especially Joel who taught SUP and location awesome!! Coming back
Comment from Hotel Management
Dec 13, 2016 by Fairmont Orchid, Hawaii, Hotel Management
Thank you Sina! We appreciate your kind comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

More Than Just a Beautiful Hotel

Posted Dec 9, 2016
Pros: The people who work there, the grounds, the food!
Cons: The area needs a gas station.
Location: It was centrally located for shopping, golf, beach, touring, top restaurants, even entertainment.
Our Fairmont Orchid experience was more than just the beautiful grounds and facility and wonderful food. It was also the people who work there. They are young and warm and exceptionally personable and responsive. On numerous occasions they went out of their way to make our vacation experience special. We visited and ate in the other great resort hotels in the area and we were so glad to have chosen the Fairmont Orchid. We would return in a heat beat and recommend it to everyone.
Comment from Hotel Management
Dec 13, 2016 by Fairmont Orchid, Hawaii, Hotel Management
Aloha Kathy, Thank you for your feedback, we are delighted to hear you enjoyed your stay with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Clemente, California

Fairmont Orchid

Posted Dec 5, 2016
From the minute you arrive at the Fairmont you are greeted with a leigh and heartfelt Aloha. The rooms grounds and restaurants are incredible. You do not need to leave the Fairmont it has everything. The views of the beach and lagoon are the perfect Hawaiian vista and a short walk from your room through lush gardens. The lagoon is perfect for kids and a great place to spot sea turtles.Our daughter spent hours in the pool and lagoon snorkeling paddle boarding and Kayaking. The Fairmont and their restaurants have an open outdoor airy feel and the food is delicious . The Fairmont Orchid is a tropical paradise .The people that work there make it a resort that we will return to soon.
Comment from Hotel Management
Dec 7, 2016 by Fairmont Orchid, Hawaii, Hotel Management
Thank you so very much for your kind comment!