Ratings based on 1,316 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Colorado

More Than Just a Beautiful Hotel

Posted Dec 9, 2016
Pros: The people who work there, the grounds, the food!
Cons: The area needs a gas station.
Location: It was centrally located for shopping, golf, beach, touring, top restaurants, even entertainment.
Our Fairmont Orchid experience was more than just the beautiful grounds and facility and wonderful food. It was also the people who work there. They are young and warm and exceptionally personable and responsive. On numerous occasions they went out of their way to make our vacation experience special. We visited and ate in the other great resort hotels in the area and we were so glad to have chosen the Fairmont Orchid. We would return in a heat beat and recommend it to everyone.
5 out of 5
by A verified traveler from San Clemente, California

Fairmont Orchid

Posted Dec 5, 2016
From the minute you arrive at the Fairmont you are greeted with a leigh and heartfelt Aloha. The rooms grounds and restaurants are incredible. You do not need to leave the Fairmont it has everything. The views of the beach and lagoon are the perfect Hawaiian vista and a short walk from your room through lush gardens. The lagoon is perfect for kids and a great place to spot sea turtles.Our daughter spent hours in the pool and lagoon snorkeling paddle boarding and Kayaking. The Fairmont and their restaurants have an open outdoor airy feel and the food is delicious . The Fairmont Orchid is a tropical paradise .The people that work there make it a resort that we will return to soon.
Comment from Hotel Management
Dec 7, 2016 by Fairmont Orchid, Hawaii, Hotel Management
Thank you so very much for your kind comment!
4 out of 5
by A verified traveler from new jersey

Very nice hotel, far away from volcanos

Posted Dec 1, 2016
Pros: Beutiful setting
Cons: More variety of restaurants
Location: Far away from many island sites
Easy check in and staff were very friendly! Brown's deli had great 100% Kona coffee and a nice variety of breakfast sandwiches
5 out of 5
by A verified traveler from San Francisco

Beautiful, cozy, and great friendly service.

Posted Nov 30, 2016
Pros: - Spacious and cozy room with ample space for a lanai (nice view too) - Pool and hot tub are massive - Nice restaurants - Concierge James rocks
Cons: - We hoped tennis racquets were available for rent - Hot tea, juice, or towel at arrival would be nice
Location: Sunny location, 30 mins from the airport, near Hapuna & Mahai‘ula beach, snorkeling at the hotel beach is surprisingly good, a turtle sanctuary!
We just came back yesterday from a 7-day stay at the Fairmont Orchid and we loved every single day we were there. Our partial sea view room was very comfortable and spacious for two people. We could only see the water if we came out to our lanai but we didn't mind that at all since our view of the mountain side (golf area) was pretty spectacular every morning. The beach amenities were great, we were surprised by the great snorkeling we had just at the hotel. It was basically a turtle sanctuary and swam with about 2-3 big green turtles on a single trip. Beautiful fishes around the area too, but be careful of the lava rocks underwater as they are super sharp - almost glass like. I scratched my knee and it bled like hell when i got out. Staff was very helpful and provided first aid kit. We have to mention too that James from the concierge recommended us the best tours we've ever had. A dolphin/turtle snorkel in the morning and a Manta Ray snorkel at night. They were both pretty pricey but definitely worth every penny. James made us feel comfortable on going on each tours even though me and my bf were not great swimmers, and he gave us tips and what to look forward to. He's such a warm friendly guy and felt like we were talking to a local friend who is genuine. I definitely recommend talking to him on your tours!
4 out of 5
by A verified traveler from US

Family Friendly

Posted Nov 27, 2016
Pros: Lovely setting with tropical gardens and waterfalls. Beach and easy snorkeling access. Food high quality, delicious. Friendly staff. Lots of activitie
Cons: Hot tub small, murky and filled with little kids-need at least one more for a resort this size. Move beach massage or block off area to foot traffic.
Location: About 30 minutes to airport 40 to town. Recommend rental car. Visit Hilo, green and black sand beaches. Snorkeling a must. Watch sunset at observatory
Beautiful grounds, huge pool, lovely swimming beach. Amazing snorkeling just past beach, saw multiple sea turtles, lots of colorful reef fish. Suite was nice, but not really an "ocean view" as described on website (could kinda see it if you looked at just the right spot and squinted). Had good meals at all the resort eateries, service friendly and efficient. Lots of kids here, from babies to tweens, so if you're looking for a romantic get away for couples I'd look elsewhere (even most exclusive restaurant filled with crying babies). Nice spa but forget massage on beach if you want privacy/quiet - cabanas right next to sidewalk; there are signs asking people to be quiet but this request is completely ignored. Don't ask for deep tissue massage unless you're prepared to be in pain - therapist injured my back, husband's therapist injured his shoulder.
5 out of 5
by A verified traveler from Niagara Falls

Great Service!

Posted Nov 22, 2016
Friendly helpful staff and great facilities. Swimming with turtles was a special treat. Guided hike was good too. Pool open 24/7 which was great when you are adjusting to time difference. Great location to explore north and west if island.
Comment from Hotel Management
Nov 24, 2016 by Fairmont Orchid, Hawaii, Hotel Management
Thank you Kent!
3 out of 5
by A verified traveler from JAPAN

Posted Nov 19, 2016
Pros: 清楚な雰囲気 ビーチ
Cons: 往復の空港送迎があればいいと思います。
もう少し、部屋の特に浴室の掃除をきれいにお願いしたいです。 髪の毛が残っていました。 早朝の庭掃除の機械の音も少し気になりました。 ホテル周辺の紹介インフォメーションもほしかったです。
4 out of 5
by A verified traveler from US

Lovely Respite

Posted Nov 7, 2016
Pros: Staff was wonderfully accommodating and would go out of their way to help you - above and beyond.
Cons: My room wasn't ready when I arrived despite the fact that i called in to say when I was arriving. I paid to "upgrade" to an "ocean" view and that really was a joke. Completely NOT worth the money and it was VERY far from the convention area.
Location: It's a remote island and the town was ~30 minutes away from hotel. There was a small shopping center close by to pick up a few things.
Comment from Hotel Management
Nov 9, 2016 by Fairmont Orchid, Hawaii, Hotel Management
Mahalo for your feedback Diana.
5 out of 5
by A verified traveler from US

Posted Nov 5, 2016
Beautiful resort and spectacular snorkeling beach .
5 out of 5
by A verified traveler from Oelde

Excellent facilities.

Posted Nov 4, 2016
Cons: This is a huge Resort. Be aware of many people at any Time.
Spacy and clean rooms. All what you expect from a 5 Star Resort. Nice Beach with corals and Sea turtels.