View from room

Reviews of Aston Kona by the Sea

4 out of 5
Aston Kona by the Sea
75-6106 Alii Dr, Kailua-Kona, HI

Reviews

8.8

Excellent

Rating 10 - Excellent. 530 out of 969 reviews" "
Rating 8 - Good. 314 out of 969 reviews" "
Rating 6 - Okay. 85 out of 969 reviews" "
Rating 4 - Poor. 23 out of 969 reviews" "
Rating 2 - Terrible. 17 out of 969 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved that it was right on ocean. Pool and waterfront was very nice. Staff as do friendly and helpful.
Stayed 5 nights in Mar 2024
Response from sarah on Mar 26, 2024
MahaloWe appreciate your feedback.

10/10 Excellent

Travis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Quiet. A few things are outdated in the rooms tho. Carpet is one thing.
Stayed 2 nights in Feb 2024
Response from RHODA on Mar 3, 2024
Aloha,Thank you for your stay. Sorry for the inconvenience. We will address your concerns with the management.Mahalo

8/10 Good

Diana

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Room was extremely dated and in dire need of paint and new furniture but the views were spectacular, the whole property was extremely clean and well taken care of. I would recommend staying as the staff were awesome and we felt very safe.
Stayed 15 nights in Feb 2024
Response from sarah on Mar 1, 2024
Mahalo, for staying with us. We appreciate your feedback.

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
Beautiful views of the ocean and pool area
Stayed 1 night in Feb 2024
Response from RHODA on Feb 18, 2024
Thank you so much for your stay! Hope to see you again!

8/10 Good

Robert E

Traveled with partner, Traveled with family
Liked: Cleanliness
The view was fabulous. The whales put on a good show. Pool was great. BBQ spotless. Service great. Unit was dated.
Stayed 15 nights in Jan 2024
Response from Tess on Feb 17, 2024
Thank you. Glad you enjoyed your stay

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 14 nights in Jan 2024
Response from Tess on Feb 17, 2024
Thank you for your kind review. Glad you enjoyed your stay.

10/10 Excellent

Loretta

Liked: Cleanliness, property conditions & facilities
Loved the ocean view, the manicured grounds, the private sand beach. Plus it has air conditioning.
Stayed 5 nights in Jan 2024
Response from Tess on Feb 17, 2024
Thank you for your kind words. Glad to hear you enjoyed your stay.

10/10 Excellent

Harold

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from sarah on Feb 5, 2024
Mahalo for staying with us. We appreciate your feedback.

10/10 Excellent

Mindy

Liked: Property conditions & facilities
Beautiful view
Stayed 7 nights in Jan 2024
Response from sarah on Feb 4, 2024
Mahalo for sharing your review with us. We appreciate your feedback.

10/10 Excellent

Natalia

Liked: Cleanliness
Stayed 7 nights in Jan 2024
Response from sarah on Jan 23, 2024
Mahalo for staying with us. Have a wonderful year.

10/10 Excellent

Gabriele

Stayed 3 nights in Jan 2024
Response from sarah on Feb 4, 2024
Mahalo for taking the time to leave us this amazing review. We appreciate it so much!

10/10 Excellent

Avijit

Stayed 5 nights in Dec 2023
Response from M on Jan 4, 2024
Thank you for taking time to give us a great feedback.

10/10 Excellent

Peter W

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
T Vs did not work. VERY complicated controls
Stayed 1 night in Dec 2023
Response from sarah on Dec 28, 2023
Happy Holidays,Thank you for your input. I'll definitely relay the message to the maintenance department.

6/10 Okay

Gloria

Liked: Cleanliness, property conditions & facilities
Overall we like this property. We have stayed here before. This time we had a problem with check-in. The check-in time is 4 pm and the check in clerk was cranky and would not let us check in earlier. We had to wait by the pool for over two hours before a kinder clerk let us check in just before 4 pm and I could see that the room had been ready for some time. I asked that they call us when the room was ready, but that did not happen. My family had a very long flight and were very tired. This was not a good situation or considerate.
Stayed 1 night in Dec 2023
Response from sarah on Dec 25, 2023
My sincere apologies. Yes, check in at 4pm and check out at 11 am. Our housekeeping and maintenance department need get the unit ready for guest arrival. Sometime early check in will not be available. I hope you had a wonderful stay.

6/10 Okay

April

Traveled with family
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Gary Correia on Dec 20, 2023
Aloha April,Mahalo for taking the time to review our hotel. If you have any additional feedback you’d like to share, we would love to hear from you.With Aloha,Gary CorreiaGeneral Manager

10/10 Excellent

troy

Stayed 1 night in Dec 2023
Response from M on Dec 16, 2023
Thank you for giving us great feedback.

4/10 Poor

Barry D

Liked: Cleanliness
Disliked: Room comfort
Stayed 4 nights in Dec 2023
Response from Gary Correia on Dec 20, 2023
Aloha Barry,Mahalo for reviewing our hotel. If you have any additional feedback you’d like to share, we would love to hear from you.With Aloha,Gary CorreiaGeneral Manager

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The property had a great location and great view!
Stayed 6 nights in Dec 2023
Response from M on Dec 11, 2023
Mahalo for great review. Thank you for staying with us.

10/10 Excellent

Julie

Traveled with group
Very nice with beautiful ocean front pool
Front desk staff was amazing and greatly helped us out with a situation. The unit was nice, but the electrical outlet in the bathroom looked very dangerous like it had shorted out. Its an older building, but the unit was nice. And well kept
View from lanai
Stayed 1 night in Dec 2023
Response from M on Dec 9, 2023
Mahalo for great review. We are so glad you enjoyed your stay.

10/10 Excellent

Bruce, Puyallup

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The condo is in great shape. Sufficient channels on television, adequate wi-fi. Sufficient pots, pans, etc in the kitchen. Great view!! The community property is kept in immaculate shape (pool, hot tub, bbq area, grounds, etc.)
Stayed 3 nights in Nov 2023
Response from RHODA on Dec 1, 2023
Aloha,Thank you so much!

8/10 Good

Sandy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from sarah on Nov 28, 2023
Mahalo for staying with us.

10/10 Excellent

dave, Sebastopol

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the views , enjoyed hearing waves crashing against the rocks, locals are very polite,and the weather was perfect
Stayed 14 nights in Nov 2023
Response from sarah on Nov 21, 2023
Thank you for staying with us. Happy Thanksgiving to you and your family.

10/10 Excellent

Sandy

Traveled with partner
The place we stayed in was nice and the beach area is really nice and private along with the pool but we were told that we might be able to get in early and never did hear back so that was a little disappointing as we only had one night to stay
Stayed 1 night in Nov 2023
Response from RHODA on Nov 18, 2023
AlohaThank you so much! Happy Thanksgiving!

10/10 Excellent

Wesley

Stayed 7 nights in Nov 2023
Response from M on Dec 9, 2023
Mahalo for your feedback.

10/10 Excellent

Patrice

Stayed 6 nights in Nov 2023
Response from M on Dec 9, 2023
Mahalo for your feedback. Thank you for staying with us.

10/10 Excellent

Brett

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wish we could have stayed longer! Really nice spot!
Stayed 1 night in Nov 2023
Response from RHODA on Nov 15, 2023
Aloha,Thank you so much! Hope to see you again!Mahalo

6/10 Okay

Megan

Traveled with family and small children, Traveled with partner
Liked: Amenities
Property details stated crib provided. When called ahead to request crib we were rudely told it’s on a first come first serve bases. So we asked to have a note placed that we would like a crib if available. When checking in there was no note and had to ask for a crib again and thankfully there was one available. Purchase a partial ocean view room and there was absolutely no view of the ocean from our balcony. Landscape view only. Not the most pleasant customer service upon check in. Could offer locals map of beaches, tours etc. We used the stairs often because it was closer to our room and there were dead bugs everywhere for multiple days. Could clean the stairs. Parking under the hotel was difficult to get in and out of but outside parking was nice. Overall, though the kitchen was great to have. Easy location, and wonderful view of the ocean outside the pool.
Stayed 6 nights in Oct 2023
Response from RHODA on Nov 4, 2023
Aloha,We apologize for the inconvenience. We will address this issue with our management. Hope to see you back here!Mahalo

6/10 Okay

Joyce

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from RHODA on Oct 29, 2023
Aloha,Thank you so much!Mahalo

10/10 Excellent

Lois

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was beautifully furnished and had a lovely view of the ocean and Kona sunset. The kitchen was great and had all the appliances we needed: toaster, hot water pot, rice cooker, microwave, large refrigerator/freezer, etc. We liked that it was located away from "downtown" Kona so wasn't so busy and crowded. The one thing that would have been nice is a firmer bed (it was rather soft). We would definitely consider staying here again.
Stayed 1 night in Oct 2023
Response from M on Oct 9, 2023
Mahalo for taking time to give us great feedback.

10/10 Excellent

Lourdes

Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from RHODA on Oct 10, 2023
Aloha,Thank you so much!

10/10 Excellent

francis

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from M on Oct 6, 2023
Thank you for taking time to give us great feedback.

8/10 Good

Mike

Stayed 1 night in Oct 2023
Response from RHODA on Oct 25, 2023
Aloha,Thank you so much!

6/10 Okay

Jagdeep

Disliked: Property conditions & facilities
Stayed 5 nights in Sep 2023
Response from RHODA on Sep 25, 2023
Aloha,Thank you so much for staying with us. Hope will see you again next time!

10/10 Excellent

Ann J.

Liked: Cleanliness, property conditions & facilities
Wonderful place to stay with a great view!
Stayed 11 nights in Sep 2023
Response from RHODA on Sep 18, 2023
ALOHA,Thank you so much. Hope will see you again soon!

10/10 Excellent

Guoli

Stayed 6 nights in Sep 2023
Response from Rhoda on Sep 20, 2023
Thank you so much!

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay at this hotel, the view is amazing, staff is nice and rooms are very clean
Stayed 2 nights in Sep 2023
Response from M on Sep 12, 2023
Thank you for taking time to give us a great feedback.

8/10 Good

Julien, Brossard

Liked: Cleanliness
Stayed 4 nights in Sep 2023
Response from M on Sep 7, 2023
Thank you for feedback.

2/10 Terrible

Jacquelyn

Traveled with partner
Disliked: Cleanliness, amenities
Room smelled like urine, carpet dingy, out-dated furniture, 20" tv, my computer monitors are bigger than the tv, no tv in bedroom-had to move tv from living to bedroom. Asked for room change or upgrade Mgr said no, wife stung by bee, asked front desk for first aid, refused initially, she finally gave in and gave 1 alcohol swab after questioning why? View is the best feature, this place needs to be upgraded through out. The bathroom mirrors are worn out, fruit flies in unit, this place is a dump..I would never recommend or stay here ever again. DVD machine onsite..who watches DVDs in 2023.Poorly managed property by front staff. I seriously recommend considering replacing staff that worked on 9/5/23 (3pm-10pm)..
Stayed 1 night in Sep 2023
Response from Gary Correia on Sep 14, 2023
Aloha Jacquelyn,Mahalo for taking the time to review our hotel. Please accept our sincerest apologies for the unpleasant experience. Our goal is to provide our guests’ with an experience that is nothing short of amazing, and we’re saddened to know about these shortcomings. We’d surely share your feedback with our team so that your next stay with us is a seamless one.With Aloha,Gary CorreiaGeneral Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Place was great only issue is i found some hairs in the room when we checked in.
Stayed 1 night in Aug 2023
Response from Rhoda on Aug 28, 2023
Aloha,Oh, we're sorry to hear that. We apologize for the inconvenience. Hope to see you again soon!Mahalo

10/10 Excellent

Juan Pedro Guerrero

Stayed 5 nights in Aug 2023
Response from RHODA on Sep 18, 2023
Aloha,Thank you for staying with us. Hope will see you again soon!!

10/10 Excellent

Manuel, Eagle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Aston by the Sea has always been our "GO-TO" accommodation for the past 3 years. Things we love: location, views, and the staff. Having an ocean front balcony is an added plus and this resort doesn't disappoint. On top of which, you can easily walk to the shoreline within two minutes and watch the sunset. The staff is wonderful, friendly, and accommodating. And the location easily has a 3 mile radius to the grocery stores (i.e. Safeway, Walmart), as well as the "tourist" hotspot along Ali'i Drive where the restaurants and shops reside. Overall we love to stay here. And will continue to do so in the coming years!!!
Stayed 7 nights in Aug 2023
Response from M on Sep 7, 2023
Thank you for taking time give us a great review.

4/10 Poor

gregory john

Liked: Cleanliness
Disliked: Property conditions & facilities
the room we stayed in, double was under construction, scaffoling on both sides of veranda. no tv or cable connected,housekeeping missed scheduled cleaning, we stayed 2 weeks.pool and grounds were well maintained.
Stayed 14 nights in Aug 2023
Response from Gary Correia on Sep 14, 2023
Aloha gregory,Mahalo for taking the time to review our hotel. We apologize that your recent visit to us wasn't as good as you'd hoped it to be. Our guests' satisfaction has always been our number one priority, and we’ll share these valuable insights to make sure your next stay with us is a memorable one.With Aloha,Gary CorreiaGeneral Manager

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from M on Aug 24, 2023
Thank you for taking time to give us a great feedback!

10/10 Excellent

Shyam

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from M on Aug 17, 2023
Thank you for taking time to give us a great feedback.

10/10 Excellent

brian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We woke up early every morning to sit on our balcony, drink our coffee, while watching two to ten surfers put on a daily clinic in this incredible shore break that allowed us to have front row seating to the show. The grounds are immaculate and beautiful. The daily sunsets are epic. If you can afford the reasonable; yet not cheap price, you will not regret choosing Aston Kona by the sea.
Stayed 7 nights in Aug 2023
Response from RHODA on Aug 12, 2023
Aloha,Wow, this is great to hear! Thank you for your good reviews. Hope to see you again soon.

10/10 Excellent

Rich

Traveled with family
Liked: Cleanliness, amenities
Great view. Had a great time.
Stayed 4 nights in Aug 2023
Response from M on Aug 11, 2023
Mahalo for great feedback.

10/10 Excellent

Laurent

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
great location, amazing ocean front units, great facilities,, great service, fine kitchen with new appliances some furnitures, in particular the sleeper sofa in the living room are getting very close to their date of peremption ...
Stayed 6 nights in Jul 2023
Response from M on Aug 4, 2023
Mahalo Nui Loa for taking time to give us feedback.

10/10 Excellent

emese

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great property, lovely grounds, amazing flowers, friendly staff.
Stayed 1 night in Aug 2023
Response from M on Aug 4, 2023
Thank you for taking time to give us feedback.

10/10 Excellent

Aleathea

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed for 4 nights. Beautiful property!
Stayed 4 nights in Jul 2023
Response from RHODA on Jul 31, 2023
Aloha,It was nice to hear you have a great time stay with us. Hope to see you again soon!

10/10 Excellent

Takeo

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Rhoda on Jul 26, 2023
Aloha,Thank you for your stay. Hope to see you again soon!Mahalo