Ratings based on 569 Verified Reviews

4.3 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Nice room with an ocean view

Posted Jul 20, 2017
Pros: Location, location, location.
Cons: The sofa pulled out with difficulty the first time, then it would not go back in. A staff member got it back in but then we could not pull it out.
Location: Beautiful beach location with beaches, snorkeling and shopping nearby.
The facility was easy to find, easy to get into and out of. The only drawback was that restaurants were not close by, all had to accessed via car. But our kitchen was outstanding, with a dishwasher and well stocked. We didn't want to leave!
Comment from Hotel Management
Jul 21, 2017 by GSM, Hotel Management
Aloha Linda, We apologize for the issue you encountered wit the sofa sleeper and have advised maintenance on the issue. Our city trolley is a favorite way to travel in to town. We wish you had more time to spend with us - maybe next time.
2 out of 5
by A verified traveler from Fresno, Ca

Great view BUT.....

Posted Jul 1, 2017
This place has nothing but ocean views ... BUT our unit was in poor condition. It needs a severe uplift. Rug is nasty, walls need to be repainted and furniture is in bad condition . There was no privacy from bedroom to living room (door was slated sliding doors). I probably could have overlooked all that but our room was dirty when we walked in ( mind u that's after we waited an hour after checkin time because it was being cleaned). Stove was greasy and rug hadn't been Vacuumed. Sofa bed sheets weren't cleaned and it was in poor shape. We couldn't get a maid to clean for the next few days till after 4 in the afternoon. Staff was accommodating and gave us another maid but the room is in need of a thorough deep cleaning. I realize not all units are the same but cleanliness is a huge issue for me. The outside is well maintained and BBQs are new and clean. So it's hard to recommend this place ...mine will come with an asterisk. *clean and updated units are the luck of the draw. But views are great.
Comment from Hotel Management
Jul 13, 2017 by Dave Schneider, Hotel Management
Aloha, and thank you for sharing your review. While we are glad to hear you enjoyed our beautiful ocean views, we are disappointed to learn that your unit was less than satisfactory. We are dedicated to providing our guests with a comfortable vacation home, and can clearly see that this was not your experience. Your valuable feedback will be shared with our management so that we may seek to improve our overall accommodations. We do appreciate your positive feedback on our well-kept property and clean BBQ units. It would be our hope and pleasure to welcome you back for an improved vacation experience in the future. Mahalo.
5 out of 5
Recommended
for Everyone
by A verified traveler from albuquerque , nm

Beautiful view! Very clean!

Posted Jun 24, 2017
The view was amazing! The room was very comfortable! We did run into a few problems but we told we front desk staff and they took care of it...overall very happy.
Comment from Hotel Management
Jul 21, 2017 by GSM, Hotel Management
Aloha Adriana - our staff loves hearing when a guest has found that we offer everything they were looking for - and that they were able to resolve your concerns in a prompt manner. Mahalo Nui Loa
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Spacious room.

Posted Jun 24, 2017
Everything was great with this hotel and staff. Great location and spacious comfortable room for our family of four.
5 out of 5
Recommended
for Everyone
by A verified traveler from Corona Ca

Convenient hotel close to Kona coastline

Posted Jun 15, 2017
I would definitely stay here again at a heartbeat. Must get the units with the full ocean view. Nothing compares to it for the price. Spectacular hotel. Definitely an A+.
Comment from Hotel Management
Jul 21, 2017 by KBS, Hotel Management
Aloha Sarah O., We are so happy you enjoyed your time with us here at KBS. And, we too wish you could have stayed longer
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Beautiful, relaxing, amazing views

Posted Jun 11, 2017
Pros: Views Pool,spa,sandy beach area, Balcony with superb ocean views, Ducted air conditioning Laundry Full kitchen Outdoor bbqs Elevators Private
Cons: The cleaning, a few extras , champagne glasses , grater, decent fry pan. Minor issues,
Location: Markets, beaches, restaurants luau at royal kona,
We fell in love with Kona and the ocean this is so close to the water and the views are spectacular, I am hooked and will return, the bed could have been a bit softer but not an issue to our overall stay plus its apparantly being replaced this summer, we were in 409 and the views are spectacular, I loved the fact of no road to cross, pool spa, beach area perfect. Gardener does a beautiful job, love the pet duck Nellie. Thankyou for a memorable stay.
Comment from Hotel Management
Jun 14, 2017 by Dave Schneider, Hotel Management
Hello, Bernadette! We are very glad to learn you enjoyed your room, our beautiful views, beach, pools and amenities. Your valuable feedback regarding kitchen amenities will be shared with our management for thoughtful consideration. It would be an honor to welcome you back for another island vacation again soon! Sending you aloha from the KBS team, and Nellie the duck.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2017
it was great beachfront and sunset view. convenient to every where. closed to magic sand beach, farmers market and main freeway.. place was roomy, upgraded . thumbs up
Comment from Hotel Management
Jul 21, 2017 by GSM, Hotel Management
Aloha and thank you for your kind words. We are glad you enjoyed your stay with us and all that KBS has to offer.
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Pleasantly surprised

Posted May 12, 2017
Amazing staff. Love the feel of the hotel, it has a journal with people's hand written experiences of their stay. Full kitchen and baths. Beautiful view, great location. Will stay there again.
Comment from Hotel Management
May 16, 2017 by Dave Schneider, Hotel Management
Aloha Mary! Thank you for your review. We are so glad our amazing staff took great care of you and that our fully equipped kitchen and ideal location helped to make your vacation a memorable experience. It will be a pleasure to welcome you again in the future. Mahalo.
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Great Hotel right at the waters edge

Posted May 11, 2017
Pros: The apartment, the view, the location and the amenities.
Cons: Cannot think to anything
Location: Right on the shore front, 2 pools, beaches nearby. Kona town is closeby with numerous bars, restaurants and shops.
We had a great time, the sea water pool was really interesting with the sea breaking over the far wall at certain states of the tide. The other hotel swimming pool was also great together with it's 'hot tub', plenty of room and chairs etc to sit and laze around on. The apartment was exceptional, beautifully maintained and equipped, we could not have asked for anything more.
Comment from Hotel Management
May 16, 2017 by Dave Schneider, Hotel Management
Aloha D and thank you for your review. We are very glad to hear that you enjoyed every aspect of your vacation and appreciated our ideal location and hotel amenities. It makes us happy that your expectations were exceeded, and we would love to welcome you again soon! Mahalo.
5 out of 5
Recommended
for Everyone
by A verified traveler from colorado

Close to everything

Posted May 9, 2017
We enjoyed our stay very much. We love having a kitchen to enjoy breakfast on the lanai in the mornings. It is so relaxing and the paper was delivered to our door.
Comment from Hotel Management
May 16, 2017 by Dave Schneider, Hotel Management
Mahalo for your review, Mary Lou! We are so happy to hear you enjoyed your stay and that your personal kitchen added to the comfort of your vacation. It will be wonderful to welcome you again in the future. Aloha.