Ratings based on 2,256 Verified Reviews

4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Good hotel, not exceptional

Posted Jul 19, 2017
The hotel is fine, for what it was. The room was clean but had a slightly musty smell. Housekeeping did a good job but consistently forgot to empty the ice bucket. The staff was friendly and eager to be helpful, but the concierge did not answer the phone nor return our call and a timely way. The pool area is nice and the location was good just on the edge of the waterfront downtown area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach

Posted Jul 11, 2017
Highly recommended, the staff were very accommodating and friendly. Facility was clean. Close to shops.
Comment from Hotel Management
Jul 14, 2017 by Denise Kauhi, Hotel Management
Thank you for the great feedback about your stay at our hotel. We hope this means you'll be back soon. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh NC

Great. Near every thing we scheduled ahead of time

Posted Jul 5, 2017
Our stay was great. We missed a day in Kona due to airline issues. We did not get our rental car because we were a day late arriving. We could not get a car but it turned out that all we had already scheduled to do was right there. We were not able to do more but the Hotel was great The only thing that happened was someone charged 60.00 to our room but we hope to get that back
Comment from Hotel Management
Jul 12, 2017 by Denise Kauhi, Hotel Management
Glad to hear you had a great stay. Thanks for visiting us.
3 out of 5
by A verified traveler

Posted Jul 5, 2017
This is an older hotel, and the only really nice and helpful people were the maids on my floor and the young man out front when I arrived. Not sure why such a large hotel does not have valet parking..
Comment from Hotel Management
Jul 5, 2017 by Denise Kauhi, Hotel Management
Aloha, Thank you for your comments regarding your recent stay with us. I am sorry to hear that our staff members did not exude the aloha spirit with you during your visit. We are setting up a valet service that will be starting in the fall. Hopefully, you will be back and can take advantage of that preferred service. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2017
We had a wonderful stay! Everyone (front desk, housekeeping, etc.) was extremely friendly and helpful. Room was clean, spacious, and quiet. The hotel beach was really nice too. What a treat to have it only steps away from the hotel! Would definitely stay here again!
Comment from Hotel Management
Jul 3, 2017 by Denise Kauhi, Hotel Management
Thank you for sharing your feedback with us and giving us such a great endorsement. We do hope to see you again during a return trip to our hotel. Until then, we extend to you a very warm, aloha.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 22, 2017
This is the second time in 6 months that I have stayed here. I love this hotel for its perfect location, affordable rates, amenities, and friendly staff. It's also great for kids and teens. My 15 year old son loved the pool and the food and service at the Billfish restaurant. I will definitely stay here again if I return to Kona.
Comment from Hotel Management
Jun 22, 2017 by Denise Kauhi, Hotel Management
We thank you for staying with us again and giving us an opportunity to deliver a second wonderful experience for you and your son. It was our pleasure to host you and hopefully we'll see you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

We liked being close to the ocean.

Posted Jun 7, 2017
Overall it was great. One concern was the locals that loitered on or near the property and we're smoking marijuana. Not a good situation for our child.
Comment from Hotel Management
Jun 13, 2017 by Denise Kauhi, Hotel Management
Glad you enjoyed our hotel and its location. We apologize for the those who may have been near the property and participating in illegal activities. We have been working actively with our local police department to eliminate these types of goings on. Mahalo for the feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2017
The staff was very helpful and accommodating. excellent location.
Comment from Hotel Management
May 13, 2017 by Denise Kauhi, Hotel Management
Our extraordinary associates are our number one asset here at our hotel. We are so proud and impressed with the willingness they have to go beyond expectations with our guests. They are always looking for ways to please our guests. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange, CA

Great location!

Posted May 9, 2017
The hotel is in a great location! Right on the beach/pier, near shops, and restaurants. Also lots of historical sights nearby. Nice pool area. Luau was fun. Hotel staff was friendly and helpful. I would definitely recommend this hotel.
Comment from Hotel Management
May 11, 2017 by Denise Kauhi, Hotel Management
Thank you for the great feedback you've shared with us. We are thrilled that you enjoyed not only the hotel, but the town of Kailua-Kona, itself. We appreciate your recommendation to others to come and experience Hawai'i at its best. Mahalo nui!
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Posted May 3, 2017
Pros: They extended the check out time to help accommodate our flight departure. Rental car and tours easy to arrange at the hotel.
Location: Lots of restaurants, bars, historical venues and quaint little Shop and a farmers market.
Best location to beaches and shopping with bars and restaurants also within easy walking distance. Shuttle service is right outside cruise ships come into port there also for added people watching adventures.
Comment from Hotel Management
May 3, 2017 by Denise Kauhi, Hotel Management
So glad to know that we were able to meet your needs while you were here with us. It sounds like you had a great experience in Kona. We invite you back to build more memories of Hawaii. Mahalo!