Ratings based on 2,246 Verified Reviews

4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 22, 2017
This is the second time in 6 months that I have stayed here. I love this hotel for its perfect location, affordable rates, amenities, and friendly staff. It's also great for kids and teens. My 15 year old son loved the pool and the food and service at the Billfish restaurant. I will definitely stay here again if I return to Kona.
Comment from Hotel Management
Jun 22, 2017 by Denise Kauhi, Hotel Management
We thank you for staying with us again and giving us an opportunity to deliver a second wonderful experience for you and your son. It was our pleasure to host you and hopefully we'll see you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

We liked being close to the ocean.

Posted Jun 7, 2017
Overall it was great. One concern was the locals that loitered on or near the property and we're smoking marijuana. Not a good situation for our child.
Comment from Hotel Management
Jun 13, 2017 by Denise Kauhi, Hotel Management
Glad you enjoyed our hotel and its location. We apologize for the those who may have been near the property and participating in illegal activities. We have been working actively with our local police department to eliminate these types of goings on. Mahalo for the feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2017
The staff was very helpful and accommodating. excellent location.
Comment from Hotel Management
May 13, 2017 by Denise Kauhi, Hotel Management
Our extraordinary associates are our number one asset here at our hotel. We are so proud and impressed with the willingness they have to go beyond expectations with our guests. They are always looking for ways to please our guests. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange, CA

Great location!

Posted May 9, 2017
The hotel is in a great location! Right on the beach/pier, near shops, and restaurants. Also lots of historical sights nearby. Nice pool area. Luau was fun. Hotel staff was friendly and helpful. I would definitely recommend this hotel.
Comment from Hotel Management
May 11, 2017 by Denise Kauhi, Hotel Management
Thank you for the great feedback you've shared with us. We are thrilled that you enjoyed not only the hotel, but the town of Kailua-Kona, itself. We appreciate your recommendation to others to come and experience Hawai'i at its best. Mahalo nui!
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Posted May 3, 2017
Pros: They extended the check out time to help accommodate our flight departure. Rental car and tours easy to arrange at the hotel.
Location: Lots of restaurants, bars, historical venues and quaint little Shop and a farmers market.
Best location to beaches and shopping with bars and restaurants also within easy walking distance. Shuttle service is right outside cruise ships come into port there also for added people watching adventures.
Comment from Hotel Management
May 3, 2017 by Denise Kauhi, Hotel Management
So glad to know that we were able to meet your needs while you were here with us. It sounds like you had a great experience in Kona. We invite you back to build more memories of Hawaii. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler from los Angeles

Upgraded

Posted May 1, 2017
We were in Kina for a 50th birthday and I had book a room with an ocean view through Expedia. When we checked in they said we don't get a view. I expressed our disappointment but didn't make a fuss. I did say about the 50th however. Long story short we were upgraded to a one bedroom 2 bath top floor ocean view room! It was fantastic.
Comment from Hotel Management
May 3, 2017 by Denise Kauhi, Hotel Management
Aloha, A belated Happy Birthday, to you! So happy top know that we were able to do something to upgrade you to a suite during your stay. Mahalo for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Ice facility located right next to the water

Posted Apr 29, 2017
Loved being on the water with many great restaurants nearby. Great for walking around after dinner. Historical decorations in the hotel were informative and interesting. A real Hawaiian experience.
Comment from Hotel Management
May 2, 2017 by Denise Kauhi, Hotel Management
Aloha, We are so happy to know that you had a great experience with us and enjoyed the hotel's historic exhibits. Mahalo for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Fabulous location close to restaurants and shoppin

Posted Apr 27, 2017
Pros: Staff is very attractive and helpful
Location: Our day trip to tour the volcano was the best. Lava loop was amazing.
We had a partial ocean view which was very pleasing. Great sitting out on the lanai with the wonderful breeze at the end of a busy day. Location allows for day trips to most attractions.
Comment from Hotel Management
May 2, 2017 by Denise Kauhi, Hotel Management
Thanks for the feedback on your wonderful experience on our island and at our hotel. Hope to see you again soon. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler from Californina

Great place to stay but very awkward closet.

Posted Apr 25, 2017
We loved this hotel. It was wonderful and conveniently located to hub of Kona restaurants, shopping and fun activities. The Luau was actually on the hotel grounds which was extremely convenient!! The outdoor restaurant overlooked the swimming pool and their beach and was so beautiful! The pier for the water activities was also a very short walk from the hotel. We were only 15 minutes from the airport and more shopping areas. We had many awesome experiences there. I want to come back to share it all with my husband! So much fun. My only negative remarks would be that the room we were given had a closet with a shelf that ran the full width! So there was only hanging area for shirts or pants NO area to hang dresses. That was very odd. I only had one dress, so I had to hang it on a hook in the bathroom. I have never seen a closet like that at a hotel before. The other thing that was odd to us was that the bathroom "door" was a large shutter type that didn't even close all the way. That was kind of a joke, no privacy at all.I would definitely stay here again, but ask for a different room with a closet that you can actually hang a dress and hopefully a real bathroom door.
Comment from Hotel Management
May 2, 2017 by Denise Kauhi, Hotel Management
Aloha, We thank you for your feedback regarding your recent stay with us. We apologize for your disappointment with the bathroom door and hanging space in the closet. We were happy to know that you still had a great experience at our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, Calif

Posted Apr 24, 2017
The hotel close to beach great if traveling with kids. Beach swimming great with all beach sports. Restaurant within walking distance. Trolley ride to town or beaches within walking distance. Staff very accommodating and helpful checkout was at 11am our flight was not until 9:30 pm they kept our luggage safe for remaining time while we took in the last hours of our trip until it was time for our pickup to the airport
Comment from Hotel Management
Apr 26, 2017 by Denise Kauhi, Hotel Management
Mahalo for the sharing your comments regarding your experience with us. We are always happy to know that we've made a difference in someone's vacation. We hope you will consider staying with us again should your travels bring you back to Kailua-Kona.