Location is great
Posted Mar 2, 2017
Although the location is great, majority of the rooms' view suck. There are many rooms, with a wall at the balcony's water side, which blocks any sea view, leaving only the view of the parking lot or the street in the back of the hotel. When we complained that "we paid a higher of the available prices but it felt like it was one of the rooms, with no view", we were offered a $4 box of chocolate, making us feel like having been handed out a charity. When we complained the first time, the receptionist lied, saying that there are no other rooms available, later we found out that there were better rooms available, and changed the room. They make you wait in line of registering hotel guests to get a towel for the pool !
Comment from Hotel Management
Mar 10, 2017 by Denise Kauhi, Hotel Management
I apologize for your disappointment with the views from your rooms. If a guest is wanting a room with a full view, there will be an increase in price because of the view. I noted your comment about our front desk agent did not provide you with accurate information about the availability of rooms when you wanted to relocate. There probably were not any available at the exact time you requested it, but as you said, later rooms were available was probably so because rooms were cleaned and became available to use. Pool towels are available in all our rooms once you enter the room.