Ratings based on 1,880 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Houston, Tx
Great stay for 50th AnniversaryPosted Jun 24, 2017
Pros: See above description
Cons: See above
Location: Good location but highway to and from Kona crowded and slow. Make daily plans for sites to see. Takes a lot of time to drive back and forth.
Beautiful surroundings and great service. Staff very knowledgeable and friendly. Elevator broken several days. Air conditioner would not cut off but adjustment was made promptly. Put beach chairs away too early in the evening. Great breakfast buffet but evening dining expensive. Beautiful beach and good pool but needs more shaded lounge chairs. Over all a 4.5 rating.
for Everyoneby A verified traveler from Kailua, HI
Nice hotel, but overpricedPosted Jun 6, 2017
The hotel itself and the staff were acceptable. The location was beautiful. My wife and I stayed there for the Hawaii IRONMAN 70.3. We were disappointed with the food, both in regards to taste and price. Everything is at least twice its rightful cost.
for Everyoneby A verified traveler
Posted Jun 5, 2017
Older but clean. Contemporary build style. Located right on one of the top ten most beautiful beaches in the world. Friendly staff.
for Everyoneby A verified traveler from upstate NY
VacationPosted Jun 2, 2017
Stayed for 9 nights, great stay, great views, and overall relaxing trip
for Everyoneby A verified traveler from Lee's Summit, Mo.
Beautiful hotel, stupendous views.Posted Jun 2, 2017
Very nice Beach, well kept grounds, great views from our room, (oceanfront). Restaurants are great, but be ready for Hawaii prices. I have stayed there before, and will stay there again.
for Everyoneby A verified traveler from Seattle
Best hotel with it's own beach on Big IslandPosted May 31, 2017
Pros: Beach access
The hotel room was clean and comfy. The hotel has it's own sand beach, so for the most relaxing experience this is the best hotel on Big Island.
for Everyoneby A verified traveler from Oahu
I"ll be backPosted May 29, 2017
Pros: staff, Ginger at ocean terrace, Jerry at beach bar, everyone at Hapuna Cafe, Front Desk, Valet, housekeeping, Mahalo Nui
Cons: better rates, deals for the locals ( Hawaiians )
Location: beaches, mountains, numerous recreational activities. Hike, surf, swim, horseback, zip line, History, culture.
Good place, Great views, Gracious staff, Been here four times. Try to come every year. Place is more than just beautiful... it has Mana.
for Everyoneby A verified traveler from Seattle Wa.
Beautiful hotel inside and out!Posted May 28, 2017
One of the most gorgeous hotels and views we have ever experienced. The location was perfect and the beach access was right at our finger tips. The staff was friendly and very helpful and knowledgeable. We would definitely return to this hotel.
for Everyoneby A verified traveler from Longview, Texas
A lovely place in Hapuna BayPosted May 24, 2017
This hotel is quiet and very relaxing. If you are wanting to party-go somewhere else. The facilities are clean & all of the staff is friendly. We loved the breakfast buffet & enjoyed dinner at the Coast Grill on the property. The beach is right there at your doorstep. We would definitely return!
for Everyoneby A verified traveler from redondo beach, ca
great place to stay, only - is some hidden costsPosted May 22, 2017
Pros: the amenities, the beach
Cons: internet service --big time--. they could offer as larger variety of foods to choose from in the restaurants and the serving hours extended at the bar
Location: snorkeling , swimming, sightseeing.
staff very friendly, very beautiful place to stay,