Exterior

Reviews of Hilton Waikoloa Village

4 out of 5
Hilton Waikoloa Village
69-425 Waikoloa Beach Dr, Waikoloa, HI

Reviews

8.0

Very Good

Rating 10 - Excellent. 449 out of 1006 reviews" "
Rating 8 - Good. 267 out of 1006 reviews" "
Rating 6 - Okay. 158 out of 1006 reviews" "
Rating 4 - Poor. 81 out of 1006 reviews" "
Rating 2 - Terrible. 51 out of 1006 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Alvina, Sturgis

Stayed 4 nights in Apr 2024

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and we enjoyed entire stay. KPC restaurant was outstanding but was pricy. Still worth the visit. View from our room was outstanding and the entire staff was kind and super helpful.
Stayed 7 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Aloha Samantha,Thank you for staying with us at Hilton Waikoloa Village! We are pleased to hear that you enjoyed your stay and got to take in the views of our beautiful location. It's also amazing that you valued your experience at our delicious restaurant and that our friendly staff could assist you accordingly. It was our pleasure hosting you, and we hope you will consider staying with us again in the future. Kind regards,Hotel Manager

8/10 Good

Linn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place for the family with kids, food is little expensive.
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Aloha Linn,Thank you for taking the time to leave a review! We are delighted you had an enjoyable experience at Hilton Waikoloa Village, and we appreciate you mentioning our family-friendly atmosphere. It was truly a pleasure having you here, and we hope you return soon! Kind regards,Hotel Manager

8/10 Good

RONALD

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay but was very disappointed in the dining options. Food was horribly overpriced for the quality.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 14, 2024
Aloha Sarah,Thank you so much for taking the time to review your experience. We're happy you enjoyed your stay, and we apologize that our dining options were not what you were expecting. This will be considered, as we always welcome feedback about how to improve the guest experience. It is our hope that you took home some fun and lasting memories. Should you return to Waikoloa in the future, it would be wonderful to have you as our guest again. Kind regards,Hotel Manager

10/10 Excellent

Karl Heinz, Petaluma

Liked: Cleanliness, staff & service, property conditions & facilities
Loved all the activities for the kids
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Aloha Karl,Thank you for taking the time to review your stay at Hilton Waikoloa Village. We strive to create a memorable experience for guests of all ages, so we're delighted your children loved our fun activities! Our team hopes to welcome you back for another fantastic vacation soon.Kind regards,Hotel Manager

8/10 Good

Michael Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

ARNAUD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good place but We just regret that everything is paid for in addition to the room which is already not cheap: breakfast, kayaks, pedal boats... and it's a shame to enjoy wine in water glasses at the NUI restaurant
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Aloha Arnaud,Thank you so much for the review. We apologize for any inconvenience faced during your stay and appreciate your feedback, which helps us evolve as a destination. We hope you will consider staying with us again soon so we may make your next visit a five-star visit.Kind regards,Hotel Manager

6/10 Okay

Sergio Di

Traveled with family
Liked: Cleanliness
Disliked: Amenities
$48 a day for self parking. Unbelievable. Workers drilling and hammering from 7am to 6pm, very loud, not relaxing at all. No beach available, only pool and an artificial lagoon
Stayed 7 nights in Mar 2024
Response from General Manager on Apr 10, 2024
Aloha Sergio,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn we fell short of expectations during your visit. We offer our sincere apologies for any disturbance you encountered in your room and for any inconvenience caused by our current parking rates. Our team works diligently to ensure they are competitive for our area. Nevertheless, your comments have been duly noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.Kind regards,Hotel Manager

6/10 Okay

Frances

Stayed 7 nights in Mar 2024

8/10 Good

Yanhao

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Always amazing. Best property on the island
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Aloha Kevin,It is always a pleasure to welcome back familiar faces, and we are thrilled that we were able to exceed your expectations once again. Thank you for your glowing review. We cannot wait to see you for another exceptional stay at Hilton Waikoloa Village soon!Kind regards,Hotel Manager

6/10 Okay

Lee

Stayed 10 nights in Mar 2024

6/10 Okay

VANESSA, Hanover

Traveled with family
Disliked: Cleanliness
Beautiful property. Rooms are a little old. When we arrived the room was dirty. We called housekeeping and they took care of it right away. We scheduled cleaning every 2 days in a 6 day stay. But they never came. Booked the luau. The food was not good. Not many options on drinks through the facility either. Fun pools but the bathrooms weren’t clean.
Stayed 6 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Aloha Vanessa,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room or service fell short of your expectations. Also, we're sorry you didn't enjoy the food at our luau. Rest assured; your comments will be discussed with our team as we continue to improve our amenities for our great guests. We appreciate your feedback and hope you'll consider giving us another chance to enchant you with an exceptional stay.Kind regards,Hotel Manager

6/10 Okay

Dave

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice resort and the lagoon lets you snorkel right on the property and we were able to swim with a sea turtle, baby rays, multiple kinds of fish and saw a couple of seals. There are several restaurants available but like most resorts they are grossly overpriced. Beautiful sunsets, lots of walking paths. All in all a great place for a vacation
Stayed 6 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Aloha Dave,We always enjoy hearing from our guests, and we're glad you enjoyed the lagoon and walking paths. Please come see us again for your next vacation.Kind regards,Hotel Manager

8/10 Good

Danney, Inglewood

Liked: Cleanliness
Stayed 4 nights in Mar 2024

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We loved this place, there's plenty of activities for families. Watched sunset right in our balcony amazing!!
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Aloha Melanie,Thank you for your comments; we're delighted to hear that you had such a great stay with us! We pride ourselves on our friendly staff, amazing amenities, and clean, comfortable accommodations. We hope for a chance to see you again in the future!Kind regards, Hotel Manager

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Staff & service
I liked the dolphins and wolf seals. I was unaware of the construction going on in the ocean tower. It was very noisy. We also found a rotten apple and orange under the bed that had turned moldy and was growing on the bed leg. For the amount of money we spent i felt it should have been a better expeience. Also there needs to bee more dining options in the evening.
Stayed 10 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Aloha Jennifer,It was a pleasure to welcome you and know that you enjoyed your time with us. Your concerns about your room will be immediately shared with our housekeeping team so that it is not repeated. Please know that the Ocean Tower is not part of our hotel. However, we do apologize for the inconvenience caused by the construction. Thank you for your feedback. The next time you visit Waikoloa, we hope to have the pleasure of welcoming you back and showing you another relaxing island getaway. Kind regards,Hotel Manager

10/10 Excellent

David B

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and staff were friendly and helpful, as well as responsive. Unsure of the process to obtain housekeeping when new towels were needed. Texting was very helpful. The resort ground was very dark so one could not safely walk around late.
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Aloha David,It was a pleasure hosting you at Hilton Waikoloa Village! We're glad our friendly staff and comfortable rooms added to your experience, and we appreciate your suggestions for improvement. If you're in the area again, please come back to see us.Kind regards,Hotel Manager

10/10 Excellent

Phillip d

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, facility, and service.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Aloha Larry,We were happy to provide you with convenient, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in the area, please come see us again at Hilton Waikoloa Village!Kind regards,Hotel Manager

6/10 Okay

Karen

Traveled with partner
Room service was not great, not enough coffee supplies, we ended up grabbing off of laundry carts in hallway. Spilled coffee on our sheets, very obvious, weren’t changed.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Aloha Karen,While we always appreciate hearing from our guests, we are sorry you had some concerns during your stay. Our team prides itself on our top-notch, spotless accommodations, so we apologize for dropping the ball during your visit. Your comments will be shared with the team to ensure we do better going forward. We hope to have another opportunity to welcome you back and impress you further.Kind regards,Hotel Manager

10/10 Excellent

Edward, Port Monmouth

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quiet, relaxing resort with beautiful lagoons and pools. Could be better with heated pools and more breakfast/lunch availability.
Stayed 8 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Aloha Edward,Thank you for your review and for giving us a perfect rating. We're delighted you had a relaxing time, and we appreciate you mentioning our peaceful atmosphere and sparkling pools and lagoon. Our team is always seeking new ways to elevate our guest experience, so your suggestions are greatly appreciated. It was a pleasure having you here, and we hope you return soon. Kind regards,Hotel Manager

6/10 Okay

Julian

Traveled with family
Liked: Staff & service
Because I booked through Expedia we were treated a 2nd class citizens there.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Aloha JulianWhile we always appreciate hearing from our guests we are sorry you didn't have the amazing service we are known for. Please know we pride ourselves on our top-notch team and will be sure to review our high standards to ensure all of our guests feel welcome and well cared for. We hope you'll give us another opportunity to show you our true caring spirit.Kind regards,Hotel Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed stay...and ocean view free upgrade
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 18, 2024
Aloha Linda,We enjoyed having you! Thanks so much for allowing us to host your travels to Hawaii. We look forward to seeing you again!Kind regards,Hotel Manager

10/10 Excellent

James Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was really big. There is enough on site to have a good vacation without leaving the property. We saw dolphins, whales, sea turtles and seals. You won't go wrong staying here.
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 17, 2024
Aloha James,Thank you for choosing Hilton Waikoloa Village! We're glad you enjoyed the lagoon and other onsite amenities, and we look forward to your next visit.Kind regards,Hotel Manager

6/10 Okay

Matthew Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be prepared to spend about the same amount of money as the flight and stay cost on food and beverages while you're here. Everything at the resort is ridiculously expensive, especially for mediocre food. Great time otherwise.
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Matthew,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any disappointment with the food. Our prices are commensurate with the area, but we'll keep your comments in mind. Should you be in the area again, we hope you'll come back to see us.Kind regards,Hotel Manager

10/10 Excellent

CRAIG ANDRE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 15, 2024
Aloha Craig,Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your recent experience, and we hope you return soon.Kind regards,Hotel Manager

4/10 Poor

Laurie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Amy

Stayed 3 nights in Feb 2024

10/10 Excellent

Nicola R

Traveled with family
Liked: Amenities, property conditions & facilities
I loved waking up and looking out the balcony to see the dolphins swimming, people running along the beach and gorgeous sunsets.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Aloha Nicola,It was such a pleasure to welcome you to Hilton Waikoloa Village! We're delighted our spectacular views were the highlight of your experience, and we appreciate you mentioning them to your fellow travelers. Thank you for your perfect rating, and we hope you return soon!Kind regards,Hotel Manager

10/10 Excellent

jinjin wang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the view surrounding the resort is excellent and very safe for family to relax
Stayed 4 nights in Feb 2024
Response from General Manager on Mar 8, 2024
Aloha Jinjin,We were delighted to welcome you and your family to Hilton Waikoloa Village during your recent stay. It's wonderful to hear you had an enjoyable and relaxing experience and that you appreciated our beautiful views. Thank you for taking the time to share your positive rating, and we hope to have the opportunity to welcome you back on another occasion.Kind regards,Hotel Manager

4/10 Poor

Richard

Traveled with family
The property is nice. Staff was very nice. Our first room had roaches and we weren’t given an upgraded room. Our beautiful ocean view was taken from us. The fridge area of the rooms are not cleaned properly which is why we had roaches
Stayed 4 nights in Feb 2024
Response from General Manager on Mar 8, 2024
Aloha Richard,Thank you for your review. While we're pleased our hospitable team left a memorable impression on you, we regret that you were not fully satisfied with your experience. What you have shared does not reflect our high standards, and we’ll be sure to share your comments with the respective teams so this can be looked into. Although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure that everything is as it should be. It is our sincere hope that you will give us another chance in the future to provide you with a seamless stay worthy of a perfect rating.Kind regards,Hotel Manager

4/10 Poor

Ryan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We booked a room for a king size bed, and we were told nothing was available with that when we got there. We were told they had two queens and that was it. The staff member did not explain anything for 15 minutes before offering us that, like we even had a choice to consider something different. Sometimes the cleaning staff replaced everything and sometimes the towels were not changed or the glasses replaced, etc. This is not a place we would stay again and we will probably not consider using Expedia again since our experiences have not been satisfactory.
Stayed 5 nights in Feb 2024
Response from General Manager on Mar 8, 2024
Aloha Ryan,Thank you for your feedback. Please understand that, when booking on third-party sites, room reservations are often subject to change based on availability. We encourage you to consider securing your preferred accommodations through us next time to prevent this from happening. We'll also share the entirety of your review internally so we can seize all opportunities for improvement. And, of course, please feel free to reach out offline at your earliest convenience if you'd like to discuss your concerns further; we're always happy to help however we can. Thanks again, and we hope you had a safe trip home.Kind regards,Hotel Manager

8/10 Good

Craig, Bedford

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
This property has a beautiful setting. The lagoon has so many turtles, rays, fish, and eels. It was great to be able to snorkel every day. Housekeeping is a nightmare. We stayed in the Makai, which is supposed to be the best of the towers and we had to call for fresh towels, tissues, shower gel, and toilet paper more than once during our stay. The food is very pricey. $26 for a 12 ounce well liquor drink. Lunch was $150 for 2 adults and 1 kid after tip, and that’s for burgers. Same for hotdogs. Dinner is at least twice that. No service by the lagoon. Very few chairs for people by the lagoon. We are early risers so we were able to get them, but if you weren’t there by 8-830, there were no chairs left.
Stayed 5 nights in Feb 2024
Response from General Manager on Mar 6, 2024
Aloha Craig,The comments regarding your recent stay have been helpful to us. It is our top priority to provide all the comforts of home for our guests, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not typical of our high standards, and we will be sure to share your feedback with our team for improvement. Regarding our prices, we work to keep them competitive with other resorts in the area. Please consider giving us another chance to host you the next time you're in the area so we can offer you a stay that is more representative of our true value. Kind regards,Hotel Manager

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 7 nights in Feb 2024
Response from General Manager on Mar 6, 2024
Aloha Robert, Thank you so much for choosing to stay with us at the Hilton Waikoloa Village. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. A great stay is always our goal, and we cannot achieve this unless we hear what our guests want to make their time with us even better. It is our hope we see you again soon. It was a pleasure hosting you.Kind Regards,Hotel Manager

2/10 Terrible

?

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hope this email is helpful. I am writing to express my concerns about my recent stay at your hotel, a stay that left me deeply dissatisfied and disappointed. I had booked a specific type of room and prepaid for my stay. However, when I arrived at your hotel, I was informed that the room I had booked had been upgraded to a higher priced room category. While this seemed to be a kind gesture, I was immediately greeted by a strong and unpleasant odor upon entering the room. This odor severely impacted my stay and made me feel very uncomfortable. After expressing my concerns at the front desk, I asked to be transferred back to the room type I had originally booked. However, I was told that there were no other rooms of the same type available. I was deeply disappointed that as a guest who had prepaid for a specific room type, I was not able to receive the accommodation I had booked and was instead assigned a room with an unpleasant odor. Furthermore, my dissatisfaction was compounded when I was approached by a person claiming to be the manager to discuss the matter. Their attitude was dismissive and rude. Instead of offering a solution, they insisted that I accept the current arrangement and offered no help or solution. I found the behavior of this manager to be completely unsatisfactory and not up to the standards expected of your hotel. I would be grateful if your hotel could satisfactorily resolve this matter and restore my confidence in your hotel.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 6, 2024
Aloha, Thank you for reaching out. Please accept our sincere apologies that you didn't have the comfortable visit we are known for and for any perceived rudeness from our team. We also want to apologize for any confusion about room availability on our part. Rest assured, your feedback will be shared with the respective teams as we address dropping the ball on this occasion. In the future, we hope you consider giving us another chance to change your perceptions, as we know we are capable of impressing you.Kind regards,Hotel Manager

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Coffee was the best Hawaiian latte but food wasn’t all that good got to leave property for better food
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 5, 2024
Aloha Steven,Thank you for choosing to stay with us at Hilton Waikoloa Village. While we're glad you enjoyed our delicious coffee, we're disappointed to learn we fell short of expectations with some of our meals. Your comments have been noted and will be kept in mind moving forward. We appreciate your feedback and hope to welcome you back in the future.Kind regards,Hotel Manager

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place. We enjoyed that ocean views and on-site snorkeling.
Stayed 7 nights in Feb 2024
Response from General Manager on Mar 5, 2024
Aloha Leslie,Thank you for choosing Hilton Waikoloa Village! We're pleased to hear you enjoyed our ocean views and the activities available on-site, and we would love nothing more than to welcome you back in the future for another five-star experience.Kind regards,Hotel Manager

6/10 Okay

Dessa

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
This resort was beautiful to walk around and a great pool! But the rooms were run down and the housekeeping was terrible.
Stayed 6 nights in Feb 2024
Response from General Manager on Mar 5, 2024
Aloha Dessa, Thank you for being our guest and taking a moment to share your feedback. We're happy to hear that our beautiful property and refreshing pools were the highlights of your stay. We're sorry for any disappointment with your rooms. We will share your feedback with our housekeeping team to ensure our high standards of service are being upheld. We hope you'll consider staying with us for a much-improved experience in the future. Kind regards,Hotel Manager

6/10 Okay

Tim

Stayed 3 nights in Feb 2024

6/10 Okay

Nicholas

Traveled with family
Lots of fun pools.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 1, 2024
Aloha Nicholas,Thank you for taking a moment to let us know about your experience. We are glad you enjoyed our hotel's fantastic pool areas. Thank you for your review, and we hope to see you again soon!Kind regards,Hotel Manager

8/10 Good

SHENA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stayed here again
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Aloha Teresa,We're delighted you enjoyed your stay with us at Hilton Waikoloa Village! It was a pleasure to host you, and we already can't wait for your next visit.Kind regards,Hotel Manager

10/10 Excellent

Henry

Liked: Property conditions & facilities
Great property
Stayed 5 nights in Feb 2024
Response from General Manager on Feb 22, 2024
Aloha Henry,Thank you for choosing Hilton Waikoloa Village and for sharing your lovely, five-star review. We are delighted you had such a wonderful visit and look forward to welcoming you back again to our little slice of paradise.Kind regards,Hotel Manager

6/10 Okay

Brooke

Stayed 7 nights in Feb 2024

10/10 Excellent

Jovana

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!
Response from General Manager on Feb 19, 2024
Aloha Jovana,It's so good to hear you had a great experience at Hilton Waikoloa Village. Thank you for taking a moment to share your positive visit, and we look forward to welcoming you back for another fantastic time.Kind regards,Hotel Manager