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Reviews of Mauna Kea Beach Hotel, Autograph Collection

4.5 out of 5
Mauna Kea Beach Hotel, Autograph Collection
62-100 Mauna Kea Beach Dr, Kamuela, HI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 312 out of 431 reviews" "
Rating 8 - Good. 90 out of 431 reviews" "
Rating 6 - Okay. 23 out of 431 reviews" "
Rating 4 - Poor. 3 out of 431 reviews" "
Rating 2 - Terrible. 3 out of 431 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
FANTASTIC LOCATION, WONDERFUL BEACH AND A FRIENDLY STAFF
Stayed 8 nights in Apr 2024
Response from Director of Public Relations and Marketing on Apr 17, 2024
Aloha Mr. Michael, Mahalo for staying at Mauna Kea Beach Hotel, Autograph Collection, and for your excellent rating. We are pleased you enjoyed our convenient location and the courteous service provided by our associates. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Mahalo,Diana SuDirector of Public Relations and Marketing

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
The beach was amazing! The Manta Rays were spectacular!
Stayed 9 nights in Mar 2024
Response from The Mauna Kea Beach Hotel team on Apr 23, 2024
Mahalo for your five star review! We are pleased to have met your expectations and hope to welcome you back again soon!

10/10 Excellent

Mao

Stayed 5 nights in Mar 2024
Response from Director of Public Relations and Marketing on Mar 29, 2024
Aloha Mao, Mahalo for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Mauna Kea Beach Hotel, Autograph Collection, and we look forward to welcoming you back soon.Mahalo,Diana Su,Director of Public Relations and Marketing

10/10 Excellent

Al

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Resort. Great Customer Service.
Stayed 2 nights in Jan 2024
Response from Guest Services Team on Jan 29, 2024
Mahalo for sharing your review of your recent trip with us. We're delighted to see that overall you enjoyed your stay and found the hotel and team members have met your expectations. We hope to welcome you back again soon!

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ambiance and overall property is truly amazing and beautiful. It has the best vibe of an older era of resorts, which we loved for our honeymoon. Views and sunsets are epic. Food and service is great. Plantings inside the hotel need an upgrade and a few things in our room needed fixing otherwise a perfect week. Best of all, it has the best beach on the big island in my view.
Stayed 6 nights in Jan 2024
Response from Guest Services Team on Jan 29, 2024
Mahalo for your review. We hope you created many Mauna Kea Moments enjoying the beautiful and always pristine Kauna'oa Bay! We look forward to welcoming you back!

10/10 Excellent

Christy, LOOMIS

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and friendly.
Stayed 1 night in Jan 2024
Response from Guest Services Team on Jan 29, 2024
Mahalo for your review! We're delighted to see that you enjoyed your stay and found the team members have met your expectations. We hope to welcome you back again soon!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2024
Response from Guest Services Team on Jan 18, 2024
Mahalo for your 5 star rating. We appreciate it!

10/10 Excellent

Zhyan Jay, Mission Viejo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Guest Services Team on Dec 27, 2023
Mahalo for your 5 star rating! We appreciate it!

6/10 Okay

Kellie

Stayed 6 nights in Oct 2023
Response from Guest Services Team on Dec 18, 2023
Mahalo for your rating! We appreciate it!

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch service at this island resort
Everything was amazing…from check-in, beach staff, Hau Tree & Manta staff, valets. Only negative was the hours for the Copper Bar. No food until late in the day so we never got to eat there. Sad to leave, will definitely return, and highly recommend!
Stayed 4 nights in Dec 2023
Response from Guest Services Team on Dec 18, 2023
Mahalo for joining us to experience the magic of Mauna Kea! We look forward to welcoming you back for many years to come!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best keeps getting better
This is one of my favorite places to stay. MK is a vintage hotel from the 50s that is meticulously maintained. The beach is unparalleled if you’re looking for a serene setting. Thanks to its vintage status, the beach is just steps away. Service is always terrific and friendly. I’ve also noticed that the quality of food seems to be improving which was one area I wasn’t as crazy about in past stays.
Mauna Kea beach is pristine and typically calm.
View from balcony
Enjoying a beer from the balcony of my room.
Working out on the beach first thing in the morning.
Stayed 4 nights in Nov 2023
Response from Guest Services Team on Dec 27, 2023
Mahalo for choosing to stay with us again. It is truly our pleasure to share and serve you with the spirit of Aloha. We are thrilled to hear that you were able to enjoy the same experience you have come to know and love. We are honored to be your favorite resort and look forward to welcoming you back for many years to come!

10/10 Excellent

Caludia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful location
Stayed 6 nights in Sep 2023
Response from Guest Services Team on Dec 27, 2023
Nothing beats the beautiful location of the Mauna Kea Beach Hotel!

10/10 Excellent

Taylor Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! It had everything you would need there and the staff was very friendly.
Stayed 7 nights in Oct 2023
Response from Guest Services Team on Nov 6, 2023
Mahalo for your review. We're delighted to see that you enjoyed your stay and found the hotel and team members have met your expectations. We hope to welcome you back again soon!

10/10 Excellent

Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mauna Kea has a lovely retro vibe ideally located on a small bay. The ease of lounging on beach, sitting at the pool, or hearing the waves from your lanai makes this hotel ideal for relaxation.
Stayed 3 nights in Oct 2023
Response from Guest Services Team on Oct 31, 2023
Nothing beats the beautiful location of the Mauna Kea Beach Hotel! And we are glad you had the opportunity to experience that. We look forward to welcoming you back.

6/10 Okay

Steve

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
It was ok. Very out dated. Service could be better. Several times I asked for things but i got the impression i was a burden and blew me off twice. The beach was amazing.
Stayed 3 nights in Oct 2023
Response from Guest Services Team on Oct 16, 2023
Mahalo for your review. We apologize that all of your expectations were not met and want you to know that your feedback has been shared with key department team leaders so that wherever possible, corrections can be made.

10/10 Excellent

roy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, beautiful views, perfect beach. Manta was excellent, highly recommend Veal chop with morel mushrooms and the Lilikoi souffle
Stayed 10 nights in Sep 2023
Response from Guest Services Team on Oct 9, 2023
Mahalo for sharing your review of your recent trip with us. We're delighted to see that you enjoyed your stay and found the hotel and Manta to have met your expectations. We hope to welcome you back again soon!

10/10 Excellent

Murli

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, food was delicious!
Stayed 4 nights in Sep 2023
Response from Guest Services Team on Sep 26, 2023
Mahalo for your review. With the mission not only to meet but exceed our guest's expectations, we are thrilled to hear you enjoyed your time here at the resort. We hope to welcome you back again soon.

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Island Perfection
Wonderful at every level…
Stayed 5 nights in Sep 2023
Response from Guest Services Team on Sep 22, 2023
Mahalo for joining us to experience the magic of Mauna Kea! We look forward to welcoming you back for many years to come!

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was right on the ocean. We were upgraded to a beautiful suite. It was the best place I have ever stayed!
Stayed 3 nights in Sep 2023
Response from Guest Services Team on Sep 8, 2023
Mahalo for your review! joining us to experience the magic of Mauna Kea! We look forward to welcoming you back for many years to come!

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Guest Services Team on Sep 8, 2023
Mahalo for your 10-star rating! We appreciate it!

8/10 Good

Rodney

Stayed 6 nights in Aug 2023
Response from Guest Services Team on Sep 22, 2023
Mahalo for your 4 star rating. We appreciate it!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Mauna Kea is a rare resort that invokes classic Hawaii.
Stayed 5 nights in Aug 2023
Response from Guest Services Team on Sep 1, 2023
Mahalo for joining us to experience everything the Mauna Kea Beach Hotel, Autograph Collection has to offer. We hope to have the pleasure of welcoming you back!

10/10 Excellent

Alexandra

Stayed 2 nights in Aug 2023
Response from Guest Services Team on Aug 28, 2023
Mahalo for your 10 star rating. We appreciate it!

10/10 Excellent

Daniel P., Sun City West

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place in Hawaii!
Stayed 5 nights in Aug 2023
Response from Guest Services Team on Aug 28, 2023
We are honored to be your favorite resort and look forward to welcoming you back for many years to come!

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Guest Services Team on Aug 25, 2023
Mahalo for your 5-star rating! We appreciate it!

10/10 Excellent

Dee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Guest Services Team on Aug 25, 2023
Mahalo for your 10 star rating! We appreciate it!

2/10 Terrible

Joaquim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Guest Services Team on Aug 18, 2023
We'd like to sincerely apologize that you did not enjoy your stay with us. We hope we have the pleasure of having you as our guest again, so we may have the opportunity to provide you with an experience that not only meets but exceeds your expectations

10/10 Excellent

Elia

Liked: Cleanliness, staff & service, property conditions & facilities
Love this property, looking forward to the upcoming property improvements.
Stayed 5 nights in Jul 2023
Response from Guest Services Team on Jul 10, 2023
Mahalo for your review! We are delighted to hear you love and enjoy and the property. We look forward to welcoming you back!

10/10 Excellent

jeff

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful facility. Peaceful and quiet with very accomadating staff!
Stayed 5 nights in Jun 2023
Response from Guest Services Team on Jul 6, 2023
Mahalo for your review! We are glad to hear you had a wonderful time enjoying everything Mauna Kea Beach Hotel has to offer. We hope to welcome you back again soon!

10/10 Excellent

Michele

Traveled with family
Liked: Staff & service, property conditions & facilities
Beautiful beach, lovely staff, everything well attended to.
Stayed 4 nights in Jun 2023
Response from Guest Services Team on Jun 20, 2023
Thank you for your review Michele! We are glad you got to experience the magic of Mauna Kea. We hope to welcome you back again.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained and staffed Friendly and welcoming Expensive but value is there
Stayed 6 nights in Jun 2023
Response from Guest Services Team on Jun 14, 2023
Aloha Michael. Mahalo for sharing your positive review! We are thrilled you enjoyed your visit and hope to welcome you back one day soon.

6/10 Okay

Greg E

Traveled with family
Liked: Cleanliness, staff & service
The beach chairs were aweful. It was like sitting on a cruise ship with chairs lined up one next to the other with 18” between chairs. We had to get up at 5:00 am to place a towel to save a chair. Restaurants kept closing for dinner. Apparently, staffing issues. We expedited more for the money. Overall disappointed. Most likely NOT to retrun.
Stayed 8 nights in Jun 2023
Response from Guest Services Team on Jun 12, 2023
Ensuring our guests enjoy their stay is our number one priority and we apologize that we fell short. We will share your comments with our team to look for better ways to improve our services. We hope you join us again so we may have the opportunity to restore your confidence in the resort!

8/10 Good

Richard

Traveled with partner
Liked: Staff & service, property conditions & facilities
Favorite beach, solitude of location, &drama of ocean & geography. We’d always enjoyed it as a couples retreat. Now, fauna has been cleared away, no longer a place of Hawaiian solitude, has become an active, family resort. Sad that the Manta experience has become over exploited, with excursion boats and night snorkeling.
Stayed 7 nights in May 2023
Response from Guest Services Team on May 23, 2023
First, we'd like to sincerely thank you for taking the time to review your stay, it is the best way for us to provide our team with feedback on the areas we have succeeded in and the areas we can improve. We're delighted to hear that overall you enjoyed your visit and we look forward to welcoming you back. Mahalo!

6/10 Okay

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2023
Response from Guest Services Team on May 1, 2023
We hope you visit us again so we may have the opportunity to restore your confidence in the resort!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my favorite hotels. Incredible art, architecture and location, and the staff is super friendly and welcoming. The food and drinks are great and the vibe is just perfect. Can’t say enough. Worth the splurge.
Stayed 2 nights in Mar 2023
Response from Guest Services Team on Apr 4, 2023
Mahalo for choosing to stay with us at the Mauna Kea Beach Hotel, Autograph Collection! We are thrilled to hear that you were able to enjoy your stay. Thank you for your excellent 5-star review. We hope your travels bring you back to the island again soon. Aloha!

8/10 Good

Monica

Traveled with family
Liked: Amenities, property conditions & facilities
The resort has a beautiful stretch of beach with comfortable lounge chairs, friendly staff, & clean rooms. The grounds are adorned with gorgeous flowering trees and shrubs, a Buddha statue atop a steep flight of wide stairs, and plenty of spots to view the sunset. We had a room with an ocean/sunset view which was well worth the extra cost. The market offered amazing Kona coffee drinks and less expensive snack options. The restaurants were unbelievably overpriced! There were no affordable options, and dinner reservations are required. The boutique shops were nice, particularly Noa Noa. The parking valets were great. Overall, a lovely resort but not spectacular.
Stayed 4 nights in Mar 2023
Response from Guest Services Team on Apr 5, 2023
Thank you for sharing your review. There is no denying Kauna'oa Bay's natural beauty and the beautiful landscape here at the Mauna Kea Beach Hotel, Autograph Collection where you'll experience peace and tranquility. Overall, we're glad you enjoyed your stay! Mahalo!

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mauna Kea is a stunning property with wonderful amenities for the whole family. We had full use of surf boards, boogie boards, SUPs, kayaks and snorkel equipment throughout our stay. The resort is elegant and has beautiful walks; the restaurants and bars are priced highly as you'd expect, but the quality of food and drinks is very good. Staff were incredibly helpful and very friendly. We did the Authentic Sails experience while we were there and cannot recommend it highly enough. We found that to secure a bed on the beach, we had to get there very early (7-8:30). You are permitted to reserve a bed for a couple of hours, so people tend to go down early, reserve all the best beds, and then disappear and come back later which is a little irritating. There's nothing to do but play the game unfortunately. Finally, the room wasn't huge and for a family of 4 sharing, it was a little cramped. However, we felt safe enough at the resort to let our kids (10 and 13) come and go throughout the day, so they had their own space when they needed it. Overall, the property exceeded our already high expectations and we can't wait to return.
Response from Guest Services Team on Mar 9, 2023
Aloha and Mahalo for your 5 star review! We're delighted you and your family enjoyed the Mauna Kea Beach Hotel and all the amenities our resort has to offer. It was truly our pleasure. Thank you for choosing to stay with us we look forward to welcoming you back!

4/10 Poor

Alae

Traveled with family
Disliked: Amenities, property conditions & facilities
We have stayed in this hotel a few times before, the bed is very uncomfortable, mattresses need to be changed, sheets and covers were dirty, the curtains doesn’t close properly, the food is mediocre at the best, the beach is nice. However, you can’t sit in a huge area, preserved for VIPs, you feel that you are treated as a second class citizen. Not worth the money, doubt we will stay again in it.
Response from Guest Services Team on Mar 6, 2023
Aloha @Alae, thank you so much for sharing your concerns about your stay. We are incredibly sorry to hear about your experience and disappointed that we did not provide you with an exceptional stay. We will share your feedback with our housekeeping, management and culinary teams to ensure our guests are receiving the quality of rooms they expect and deserve. We truly value your patronage and thank you again for taking the time to share your thoughts.

10/10 Excellent

Tammy

Stayed 2 nights in Feb 2023
Response from Guest Services Team on Mar 3, 2023
Thanks for the excellent rating! We appreciate your taking the time to share this with use. Aloha and Mahalo!

10/10 Excellent

Elizabeth C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Privacy and view of the accommodation was a big plus. Staff were helpful and friendly. Restaurants were very good, especially Manta. Snorkeling was most enjoyable. 👍
Stayed 6 nights in Feb 2023
Response from Guest Services Team on Feb 17, 2023
Mahalo for joining us to experience the magic of Mauna Kea! We look forward to welcoming you back for many years to come!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nestled on a quiet bay, this hotel is a real find for anyone seeking to unwind and enjoy the best of the Big Island. The staff was great. The Manta restaurant was very good. Really a treasure!
Stayed 3 nights in Jan 2023
Response from Guest Services Team on Feb 9, 2023
Mahalo for joining us to experience the magic of Mauna Kea! We look forward to welcoming you back for many years to come!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

David Christopher, San Clemente

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning resort
Stayed 2 nights in Nov 2022
Response from Guest Services Team on Nov 30, 2022
Mahalo for joining us at Mauna Kea Beach Hotel. We hope to welcome you back again soon!

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this property: large rooms with comfortable bed, conveniently placed amenities, superb valet service, friendly staff, excellent bath products, and an amazing beach and snorkeling spots.
Stayed 3 nights in Sep 2022
Response from Guest Services Team on Oct 3, 2022
Thank you for joining us to experience everything the Mauna Kea Beach Hotel, Autograph Collection has to offer. We hope to have the pleasure of welcoming you back!

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a dreamy hotel on one of the most gorgeous beaches in the world.
Stayed 3 nights in Jul 2022
Response from Marguerite on Jul 18, 2022
Mahalo for your kind words! We are so happy to hear that you enjoyed your stay with us.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Masae

Stayed 2 nights in Jun 2022
Response from Marguerite on Jul 5, 2022
Mahalo for your review! We hope you enjoyed your stay with us.

10/10 Excellent

BRYAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
best beach in hawaii
Stayed 7 nights in Jun 2022
Response from Marguerite on Jul 5, 2022
Mahalo for your review! We hope you enjoyed your stay with us.

10/10 Excellent

Sherry, Fremont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a 200-yard long white sand beach with calm water, well preserved reef across the whole bay less than 100-yard from the beach, also along the coastline. Super clear water and tons of fish. There’s a platform out by the outside reef for people to rest if they want. There are kayaks, standup paddle boards, surf boards free of charge. In addition, there’s manta ray viewing and snorkeling with mantas right at the hotel. The mantas glided inches from my body and then did back flips. I got to see every gill under there belly and all the signature spots. It was truly life changing! The restaurant at the hotel is great. They have live music every night. Perfect sunset right at the hotel. There’s only one pool, but who needs one with the beautiful calm ocean!
Stayed 4 nights in Jun 2022
Response from Marguerite on Jul 5, 2022
Mahalo for your review! We are so happy to hear you enjoyed your stay with us.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was exceptional which made the trip great!
Stayed 6 nights in Apr 2022