Outdoor pool, cabanas (surcharge), pool umbrellas

Reviews of Royal Kona Resort

3.5 out of 5
Royal Kona Resort
75-5852 Alii Dr, Kailua-Kona, HI

Reviews

8.2

Very Good

Rating 10 - Excellent. 1177 out of 2500 reviews" "
Rating 8 - Good. 693 out of 2500 reviews" "
Rating 6 - Okay. 366 out of 2500 reviews" "
Rating 4 - Poor. 164 out of 2500 reviews" "
Rating 2 - Terrible. 100 out of 2500 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

marian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony was nice to have coffee in morning or wine at night. Could see ocean from balcony also. The room was dated but they are upgrading.
Stayed 2 nights in Mar 2024

10/10 Excellent

Noi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property’ it has the best views… Everyone is helpful kind and professional… I will be back
Stayed 3 nights in Mar 2024
Response from Customer Satisfaction Team on Mar 28, 2024
Mahalo for your kind review! We are happy that you enjoyed your stay and our service. We hope to welcome you back again real soon!

10/10 Excellent

Carolina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful biew of the bay and activities in the bay.
Stayed 2 nights in Mar 2024
Response from Dale on Mar 26, 2024
Mahalo! We appreciate your positive feedback.

10/10 Excellent

Darwin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Near the ocean. Breakfast was exceptionally delicious.
Stayed 3 nights in Mar 2024
Response from Customer Satisfaction Team on Mar 26, 2024
Mahalo for your feedback! We are delighted that you enjoyed it and we hope to welcome you back again in the future.

8/10 Good

Gina Moki

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I reserved a king bed through Expedia and they put us in two doubles for a couple nights because they said we booked with another provider and not them.
Stayed 7 nights in Mar 2024
Response from Customer Satisfaction Team on Mar 26, 2024
Thank you for sharing your feedback! Bedding requests are based on availability and are not guaranteed in advance. We hope that you had a wonderful stay and we hope to welcome you back again in the future!

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to beaches shopping and bars and restaurants beautiful views. Had a great time at the luau.
Stayed 2 nights in Mar 2024
Response from Customer Satisfaction Team on Mar 26, 2024
Mahalo for your feedback! We are delighted that you enjoyed it and we hope to welcome you back again in the future.

6/10 Okay

Jose, Homestead

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
It was ok for the price, yet would never return to it. The property is old and run down. We were on the street side and every night between 2 and 4 am were awake by people talking loud on the street and noises coming out of the street. The staff was just there not friendly or accomedating
Stayed 3 nights in Mar 2024
Response from Customer Satisfaction Team on Mar 26, 2024
Thank you for sharing your feedback! We are sorry to read that you did not enjoy your stay with us. We will share your review with our team to ensure that service improves and we hope that you had a lovely stay otherwise in Kona.

4/10 Poor

Tanner

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I would not recommend the Royal Kona Resort. When we originally booked we booked a room with two doubles, and somewhere after we booked they changed it to a room with one king. Another family we were traveling with checked in before us and the same thing happened to them and said they couldn't give them a room with two doubles because the hotel was fully booked. We instantly called and tried get them to change our reservation to a room with two beds at which they told us 'there is no guarantee on rooms'. We then tried to cancel and book somewhere else but it was too late to cancel so we called Expedia for assistance. Expedia was great and called the hotel to get us the room we originally booked which the manager then said he would guarantee we'd get the room we booked. A couple days after our stay Royal Kona Resort charged us another $125 CAD which we're still trying to figure out what it was for, we think parking and taxes. Honestly one night at this hotel was so ridiculously expensive and we got a better rate from a nearby vacation home rental that was stocked with everything and had free parking. The rooms are QUITE dated and again do not reflect the price. The only nice thing I can say is the grounds and common lobby area are very nice. To sum up this review: I have never been so disappointed in a hotel, stay away.
Stayed 1 night in Mar 2024
Response from Customer Satisfaction Team on Mar 26, 2024
Thank you for sharing your feedback with us. Bedding requests are based on availability, as stated on the terms and conditions when you book. We are very sorry that we did not have availability for your preferred bedding and will share your review with our team. The additional charge is for the resort fees and parking fees, which is also stated when you book. We hope that you had a lovely time in Kona and should you return we would be happy to offer an improved experience.

6/10 Okay

Mary Sue

Traveled with group
Disliked: Amenities, property conditions & facilities
We were in the tower under construction? Very dated and needing remodel. I didn't know this when booking. Bar and restaurant slow service and closes at 8:30.
Stayed 3 nights in Mar 2024
Response from Customer Satisfaction Team on Mar 26, 2024
Thank you for sharing your feedback with us. You booked our Lagoon Tower Renovations Rate - which is clearly stated as the promotion. We also send a message to everyone who books to inform the guests of the renovations ongoing. We hope that you enjoyed your stay otherwise and had a wonderful time in Kona.

6/10 Okay

scott

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not happy with all the fees. Parking fee. State fee. The weird thing was there was one more fee when we checked out, resort fee$25.00.
Stayed 1 night in Mar 2024
Response from Dale on Mar 21, 2024
Mahalo! We appreciate your valuable feedback.

8/10 Good

Sam P

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was very nice, the construction on site is minimal. However, what expedia is not clear on is that there is a $25 daily parking fee and $29 resort fee daily on top of the expedia rate. The Luau was $170 per person and no discount for resort guests. The beds were small, I guess we are use to queen beds in better hotels.
Stayed 4 nights in Mar 2024
Response from Dale on Mar 21, 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, and we hope that you had a beautiful time on the island.

6/10 Okay

Kelly

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The wait staff at the restaurant was rude and very slow.
Stayed 1 night in Mar 2024
Response from Dale on Mar 21, 2024
Thank you for your recent feedback concerning your stay at the Royal Kona Resort. We are extremely sorry to hear about your negative experience. We will be forwarding this review to our team to address the concerns you have listed to improve the service for our guests.

10/10 Excellent

tomoko

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
YOGA SO GOOD
Stayed 3 nights in Mar 2024
Response from Dale on Mar 21, 2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the openness and being on the ocean; so beautiful and perfect!
Stayed 5 nights in Mar 2024
Response from Dale on Mar 20, 2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent drinks and food at restaurant on property
Stayed 1 night in Mar 2024
Response from Dale on Mar 19, 2024
Mahalo! We appreciate your positive feedback.

8/10 Good

Mandira, Olathe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We stayed at Royal Kona for 2 nights and were satisfied with our stay and the amenities. We had a room with a balcony facing the bay. Yes the building is older so when you get on the balcony you can see some chipped plaster work. There is a very nice on-site open-air restaurant. The highlight of our stay was the Salt Water lagoon which was amazing. Some of the rocks are sharp and there are sea urchins so highly recommend water shoes. The room was good size. The pool is smaller for the size of the property so some of you may feel it’s crowded, for us it was no bother as we didn’t go there to lounge at the pool. Proximity to shops and food options was another plus for us. Parking was quite full, but we found parking no issue. Short walk back to the main lobby.
Stayed 2 nights in Mar 2024
Response from Dale on Mar 19, 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

10/10 Excellent

Maksym

Traveled with family
Мне очень нравится этот отель красивый вид и очень красивый дизайн вокруг отеля
Stayed 7 nights in Mar 2024
Response from Dale on Mar 19, 2024
Mahalo! We appreciate your positive feedback.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Dale on Mar 19, 2024
Mahalo! We appreciate your positive feedback.

10/10 Excellent

matt

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay especially the ocean front view.
Stayed 1 night in Mar 2024
Response from Dale on Mar 19, 2024
Mahalo! We appreciate your positive feedback.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Good view and friendly staff.
Stayed 7 nights in Mar 2024
Response from Dale on Mar 19, 2024
Mahalo! We appreciate your positive feedback.

8/10 Good

Edith, Honolulu

Traveled with partner
Disliked: Property conditions & facilities
We booked the Ali Tower at standard rate. They gave us a upgrade to ocean view at the Bay Tower, because they didn’t not have 2 beds.
Stayed 2 nights in Mar 2024
Response from Dale on Mar 19, 2024
Mahalo! We appreciate your valuable feedback.

10/10 Excellent

Charlotte

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room with an amazing view of the water and the room was so nice and clean. There was tons of good food and shops to walk to in the area and coming back to the room always felt lovely. Staff was wonderful and very kind.
Stayed 4 nights in Feb 2024
Response from Dale on Mar 19, 2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!

6/10 Okay

David

Traveled with family
Liked: Staff & service
For the price, rooms are average at best. Small showers. Have to pay for parking.
Stayed 1 night in Mar 2024
Response from Dale on Mar 19, 2024
Mahalo! We appreciate your valuable feedback.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room, very walkable to other locations along the coast!
Stayed 6 nights in Mar 2024
Response from Dale on Mar 19, 2024
Mahalo! We appreciate your positive feedback.

8/10 Good

Eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location in Kona close to restaurants and cafes. It was right next to snorkel bobs and a good açai bowl place.
Stayed 1 night in Mar 2024
Response from Dale on Mar 19, 2024
Mahalo! We appreciate your positive feedback.

10/10 Excellent

Rubén

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dale on Mar 19, 2024
Mahalo! We appreciate your positive feedback.

10/10 Excellent

Georgia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and great location. Music on Thursdays is a great bonus!
Stayed 1 night in Mar 2024
Response from Dale on Mar 19, 2024
Mahalo! We appreciate your positive feedback.

6/10 Okay

Ryan

Traveled with partner
Liked: Staff & service
The staff was very helpful and accommodating however the first room we checked into had a leak from the wall in the washroom that was covering the countertop, the second room we had was full of cockroaches. The 3rd room we got was excellent and we had no issues with the room for the remainder of our stay. I was also stuck in the elevator for an hour, the staff was very accommodating and waved our resort and parking fees as well as gave us a credit to use at the resort. The staff was excellent along with the location and parking, however the facilities are older and some of the issues we encountered reflected that.
Stayed 4 nights in Mar 2024
Response from Dale on Mar 19, 2024
Thank you for your recent feedback concerning your stay at the Royal Kona Resort. We are extremely sorry to hear about your negative experience. We will be forwarding this review to our management team to address the concerns you have listed to improve the service for our guests.

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was very beautiful and clean but the room was outdated. Would book here again in the future.
Stayed 1 night in Dec 2023
Response from Dale on Mar 14, 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

6/10 Okay

Carey

Traveled with family
Could be a great place just very tired looking and in need of major overhaul. When u can see all the dead flys above u in the lights in elevator and the hallways look like some old age home; it doesn’t give u tropical vacation vibes. Surrounding area is cute for souvenirs and restaurants
Stayed 1 night in Mar 2024
Response from Dale on Mar 14, 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

6/10 Okay

Jeff

Traveled with partner
Liked: Cleanliness, amenities
Property could use some updating—looking a bit tired.
Stayed 1 night in Mar 2024
Response from Dale on Mar 14, 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, and we hope that you had a beautiful time on the island.

10/10 Excellent

DEBORAH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff we encountered was nice and willing to help in any way possible. The staff at the front desk would say hi as we walked by and check in with us to see how our stay was going. The only thing that we did notice is the food in the restaurant was not that great. The waffle fries were delicious. The positive is that you could walk elsewhere for your meals! Yes. we would absolutely stay here again!!!
Stayed 7 nights in Mar 2024
Response from Dale on Mar 20, 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

6/10 Okay

Donna

Traveled with family
Very dated rooms but grounds and restaurant was good
Stayed 1 night in Mar 2024
Response from Customer Satisfaction Team on Mar 13, 2024
Mahalo for your feedback! We hope that you had a lovely stay and will join us again on your next visit to Kona.

10/10 Excellent

Steven William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dale on Mar 14, 2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!

10/10 Excellent

Brenda

Stayed 1 night in Mar 2024
Response from Customer Satisfaction Team on Mar 13, 2024
Mahalo for your feedback!

8/10 Good

Mykola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is active constraction work on the site during weekdays
Stayed 8 nights in Mar 2024
Response from Dale on Mar 12, 2024
Mahalo! We appreciate your valuable feedback.

6/10 Okay

Julie

Traveled with partner
Liked: Cleanliness, staff & service
Location, Location, Location. Great for walking around to shops, restaurants, bars. The Don the Beachcomber hotel restaurant/bar is nice. The pool area is great. Not too crowded (we were there in early March - so kind of the off season). Part of the hotel was under construction but we were on the opposite side so it didn't bother us. The hotel is definitely old and in desperate need of an upgrade (see construction note above). We reserved a room with a king bed but when we got there they gave us a room with 2 "queen" beds. I say Queen but they were either small full size or maybe large twin beds. Not uncomfortable, but definitely not very roomy for 2 people. We never mentioned it to the staff. Maybe they would have given us the room we reserved - but we didn't bother with it. The balcony had a nice view and we enjoyed bird watching while drinking coffee in the morning. We did find one cockroach in our room. We booked through Expedia and were not aware that there was a $25 / day parking fee and a $50 / per day resort fee (although they only charged us $25 / day resort fee - maybe because of the construction?). So that was an extra expense we hadn't counted on. In fact one youtube video we watched about the Hotel specifically said that there were no parking or resort fees. He was wrong. Would I stay there again? mmmm Maybe. But I don't know that it would be my first choice.
Stayed 6 nights in Mar 2024
Response from Dale on Mar 12, 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Dale on Mar 12, 2024
Mahalo! We appreciate your valuable feedback.

10/10 Excellent

Hilary

Traveled with family
Liked: Cleanliness, staff & service, amenities
A-mazing lagoon pool
Stayed 1 night in Mar 2024
Response from Dale on Mar 12, 2024
Mahalo! We appreciate your positive feedback.

8/10 Good

Yanyun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and very nice view. The facility is a bit old.
Stayed 1 night in Mar 2024
Response from Dale on Mar 12, 2024
Mahalo! We appreciate your valuable feedback.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 3 nights in Mar 2024
Response from Dale on Mar 12, 2024
Mahalo! We appreciate your positive feedback.

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dale on Mar 12, 2024
Mahalo! We appreciate your positive feedback.

10/10 Excellent

Shayna

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would prefer if pool was open past 7 pm otherwise great facility and friendly staff.
Stayed 1 night in Mar 2024
Response from Dale on Mar 12, 2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!

8/10 Good

Kathrine, Bloomer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In walking distance to shopping and dinning. Staff was very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Customer Satisfaction Team on Mar 8, 2024
Mahalo for your feedback! We are happy that you enjoyed our service and location and we hope to welcome you back again in the future.

10/10 Excellent

Eva, Monterey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Close to everything :)
Stayed 1 night in Mar 2024
Response from Customer Satisfaction Team on Mar 8, 2024
Mahalo for your feedback! We are happy that you enjoyed our beautiful location and we hope to welcome you back again on your next visit to Kona.

8/10 Good

Mary

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Customer Satisfaction Team on Mar 8, 2024
Mahalo for your feedback!

10/10 Excellent

Yuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so nice! The location and environment are great. If I travel to Kailua Kona again, I will stay at the same hotel!
Stayed 2 nights in Mar 2024
Response from Customer Satisfaction Team on Mar 7, 2024
Mahalo for your feedback! We are so happy to read that you enjoyed your stay with us and we hope to welcome you back again real soon!

8/10 Good

SHERRY, Depew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Pros, We had an ocean view room that was the perfect view. The staff was the best and very accommodating. The restaurant had great food and reasonable prices for the area. Cons, They could have had a microwave in the room and coffee in the lobby like most hotels. The small coffee maker in the room with the packets of coffee that they gave you, was the absolute worst coffee I ever had. I'm not exaggerating. The refrigerator was very small, and the beds lacked comfort.
Stayed 5 nights in Mar 2024
Response from Customer Satisfaction Team on Mar 7, 2024
Mahalo for your feedback! We are delighted that you loved your ocean view room and that service was great! We appreciate your suggestions regarding the microwave and coffee. We will share your feedback with our team for improvement. We hope to welcome you back again in the future.

10/10 Excellent

Sandra

Traveled with family
Liked: Amenities
Awesome
Stayed 1 night in Mar 2024
Response from Customer Satisfaction Team on Mar 7, 2024
Mahalo for your feedback!

8/10 Good

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We property is beautiful but the hotel is older and noise travels well. Factor in the noise of the waves and a small gap under the doors. Bring earplugs to sleep.
Stayed 1 night in Mar 2024
Response from Customer Satisfaction Team on Mar 6, 2024
Thank you for sharing your review with us! We are delighted that you enjoyed your stay with us and we hope to welcome you back again in the future!