Great views, but lacking customer service.
Posted Mar 21, 2017
I had to call six times before I got to the front desk person. There was no answer each time before. Check-in process was not congenial, no smiles, no hospitality. Amenities were not explained. Property was beautifully located, but staff were not friendly. We visited the pool, pool bar, rental equipment, front desk for general inquiries and the only employees that showed any welcome or friendliness was Matt at valet (extremely warm and at your service) and our housekeeping attendant 3/19. No aloha spirit for such a beautiful property.