Ratings based on 698 Verified Reviews

4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2017
Good clean motel, employees were courteous and friendly. I would definitely stay there again
Comment from Hotel Management
Dec 12, 2017 by Guest Experience Manager, Hotel Management
We were delighted to be your hosts recently, and we are very happy that you enjoyed such a great stay at our hotel. We would love to have the pleasure of hosting you again in the very near future, and are delighted to hear that you intend to stay with us again. We can't wait to welcome you back! Best Regards, Customer Care Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 29, 2017
Good stay. Great staff, very helpful and cheerful front desk agent.
Comment from Hotel Management
Dec 3, 2017 by Guest Experience Manager, Hotel Management
What wonderful feedback! We are just delighted with your comment, and we hope to see you again soon! Best Regards, Customer Care Team
3 out of 5
by A verified traveler

A nice hotel in a quiet area of Hawaiian Gardens

Posted Nov 11, 2017
Pros: very friendly staff
Cons: wifi and install an in-room safe
I was offered a room on the second floor that had a broken window lock and was not told about it at check-in. After informing the clerk, she switched rooms for me because I did not feel comfortable with an unlocked window for 4 nights. I was also surprised that they did not have an in-room safe. My room was half way down that hall and the free wifi signal was weak and spotty.
Comment from Hotel Management
Nov 16, 2017 by Guest Experience Manager, Hotel Management
Thank you very much for your feedback, we always appreciate the time that our guests take to review their stay. We are sorry that your initial room was not quite suitable for you, and we are pleased to have offered you an alternate, more suitable room. Unfortunately, we do not offer the facility of a safe in our rooms, however, we hope that this will not deter you from staying with us again, we would love to host you on a future occasion. Best Regards, Customer Care Team
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso

Our favorite place to stay in the area!

Posted Nov 6, 2017
Rosa checked us in & was super helpful with everything! We love that there is no additional charge for pets & yet the rooms are so clean that you would never know that pets are in the building. The fact that you can eat a warm breakfast every morning always helps to start the day wonderfully. We always stay in this hotel when we are visiting our SoCal family for more than 2 days. The price is reasonable and for being on a major street it is still very peaceful.
Comment from Hotel Management
Nov 10, 2017 by Guest Experience Manager, Hotel Management
Thank you for your rave review! We are so glad you enjoyed another great stay with us; we are always delighted to welcome you to our hotel. We hope to welcome you back many more times in the future when visiting your family. Best Regards, Customer Care Team
4 out of 5
Recommended
for Everyone
by A verified traveler from LA, CA

nice stay

Posted Oct 18, 2017
Pros: Fridge and microwave
Cons: Breakfast
Location: Porto's bakery, Vietnamese restaurants, Knotts Berry farm
We had to stay here because of a wedding in which we were involved from morning till late night. We do not live close and had a toddler with us. The wedding was close to a lot of attractions and the hotels there in our price range around there were pretty crappy. We were quite comfortable here even though the location wasn't as close as where we'd like to be. Having a fridge and microwave was wonderful. The hotel in general could be a little cleaner I guess. The breakfast wasn't amazing but I supposed it was satisfying enough and you can't beat free. I think I saw other people's reviews say the area was shady. I came with a small child and it was fine.
Comment from Hotel Management
Nov 6, 2017 by Guest Experience Manager, Hotel Management
It sounds as if our hotel was perfect for your accommodation requirements here, and we're delighted that you had a great stay. We hope that you enjoyed the wedding and we hope that you will visit this area again. Best Regards, Customer Care Team
4 out of 5
Recommended
for Everyone
by A verified traveler from SLC

Nice Hotel in an ugly neighborhood

Posted Oct 17, 2017
Very decent. Nice room. Nice Staff. Good breakfast. I wouldn’t go out at night in the area
Comment from Hotel Management
Oct 18, 2017 by Guest Experience Manager, Hotel Management
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Best Regards, Customer Care Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington State

Convenient and pleasant.

Posted Oct 16, 2017
We were here for a reunion and this place fit the bill for all that we wanted to do. Everyone was freindly and helpful and the room was perfect. Great stay.
Comment from Hotel Management
Oct 18, 2017 by Guest Experience Manager, Hotel Management
Thank you for your rave review! We are so glad you enjoyed your recent stay with us. We look forward to sharing your kind words with our team, and we hope to welcome you back soon. Best Regards, Customer Care Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Basic Hotel

Posted Sep 21, 2017
I enjoyed my one-night stay. The front desk person, Syna, was especially friendly, helpful and upbeat. After a long travel day for me, her cheerfulness was rejuvenating. My room was large, decently appointed for its class, and clean. Although I didn't eat the breakfast as I only had time to grab coffee, I could see that the food was ample and varied: a small selection of hot entrees, waffle maker, yogurts, breads/pastries, cereals etc. All in all, a pleasant place to stay.
Comment from Hotel Management
Sep 27, 2017 by Guest Experience Manager, Hotel Management
We are very pleased to have met your needs so well, and to hear that you enjoyed your spacious clean room and pleasant service. Syna will be delighted with your feedback! We would love to be your hotel of choice whenever you are back in town. We appreciate your review, thank you very much. Best Regards, Customer Care Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Good place

Posted Sep 18, 2017
Nice room but pillows were too firm. Staff was nice but manager needs to understand privacy! She kept leaving customers paperwork faced up, which privacy can be invaded or personal information can be stolen! Training of mangers needed to be upgraded!
Comment from Hotel Management
Sep 21, 2017 by Guest Experience Manager, Hotel Management
Thank you for your most constructive feedback, we do appreciate it. We will ensure that this issue is addressed as a matter of urgency with all of our staff, and we hope that you will notice a significant improvement on your next stay with us. We are pleased that apart from this, you enjoyed your stay with us. Best Regards, Customer Care Team
5 out of 5
by Jesus

This traveler left a rating score only Posted Sep 12, 2017 on Hotels