Booked 3 bed unit, got delapidated 25 Chester rd!
Posted Jan 26, 2017
We booked a three bed apt at Asure based on the pictures on Expedia which show two storey townhouse type accomodation with modern furnishings, new kitchens and nice furniture. These are all shown in the pictures currently on Expedia (Jan 2017). These units are fairly described as we did look at them.
Unfortunately, we were not put in one of these units, but in an old house at 25 Chester Road which is not part of the motel, but backs onto the property with a short walk to facilities. This house is in a suburban street and it looks very much like an older persons house, complete with broken down car in the carport, original 1960's kitchen and bathroom, brown swirly carpet through out, broken oven with no door handle, grubby old original bathrooms with chipped sinks and taps. One bedroom door had a grubby poster taped on it to conceal an obvious punch hole in the door! There has been no attempt to repair or replace any fittings. We were absolutely appalled to be put in this house, which bears no resemblance to the modern 3 bed apts in the motel grounds. I would suggest that this house has been inherited by the owners and is now used as an overflow property.
We complained on arrival and were told the owner would get back to us, which he did not. We then complained via Expedia who refunded us $100 and offered a $50 voucher. I cannot overstate our disgust at the way were treated. This house needs listing separately and sold on its own merits, not used as a subsitute for new unit