Ratings based on 269 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from newcastle

Nice hotel

Posted Jul 17, 2017
The hotel staff who helped us was very good, she was polite and happy and made for a great first impression. The place was clean and comfy and would definalty recommend
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
Very comfortable , owners had put heater on for our arrival which was pleasant , Internet didn't work properly , overall I would stay again
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and relaxing also an awesome price

Posted May 5, 2017
Had a nice stay in napier and had awesome service at this motel. Very reasonably priced and very clean. It is only a very short stroll to the main shopping Centre and beachfront. Will recommend this place to anyone staying here
4 out of 5
Recommended
for Everyone
by A verified traveler from Levin NZ

Centrally situated, easy walk to town, beach

Posted Mar 19, 2017 on Wotif
Pros: Friendly staff, clean unit, conveniently situated.
Cons: Only annoying thing was exactor fans turned on automatically when using light switch in bathroom and toilet. Noisy.
Location: Centrally situation, good access to beach and retailing. Don't have to use the car to visit either.
Staff pleasant on arrival. This continued over the 4 days, cleaning staff acknowledge guests in passing. Old fashion communication skills existed. Unit was clean, light bulb was blown, but not needed, reported it on departure.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from australia

great location - near main town centre and beach

Posted Mar 5, 2017 on Wotif
Pros: Location
Cons: You can always improve but happy with our stay.
Location: Beach, shopping, tourist attractions - all close by.
Big room, kitchenette, clean, large bathroom. Great place for overnight stay.
2 out of 5
by A verified traveler from Taranaki

Very noisy stay made it hard to sleep

Posted Feb 27, 2017 on Wotif
Pros: Proximity to town and marine parade is good.
Cons: Wall & ceiling insulation! Maybe the managers need to keep an eye on noise levels when they have a lot of guests.
The walls and ceilings are very thin and may have little insulation, the motel was full. Being in a downstairs unit, we could hear every sound from the guests upstairs including their TV until 4am, and talking, laughing and peeing all night. It's probably a nice place to stay if you have no immediate neighbours, unfortunately the motel was packed making it a very noisy and unrestful place.
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Nice friendly Staff, Great Location

Posted Feb 20, 2017
Pros: Friendly Staff, Good Checkout service too
Cons: Choice of bed mattress.
Location: Great Restaurants near by.
Lovely clean room, Spa Bath was a bit small for stretching out, Bed was a bit soft for my liking.
4 out of 5
Recommended
for Everyone
by A verified traveler from North Vancouver

Nice hotel in a great location

Posted Feb 15, 2017
Pros: Great location and friendly/helpful owners.
Spent only 1 night at this accommodation. Owners are quite new, and they are both fabulous. Very friendly and most helpful. BK's is in a great location right near the water, shopping, and the downtown Art Deco area. Not a lot of choice for restaurants, but there are enough to fill most needs. The rooms were older, but well maintained and well suited to our needs. There is a pool there as well, but we did make use of it.
3 out of 5
by A verified traveler

Hotel in central napier

Posted Feb 11, 2017
The room was outdated, the mattress base coming apart, all of the shower curtain hooks were rusted, black rings around the spa bath, when you turned the spa bath jets on, clumps of hair came out into the bath water, thick layer of dust on fittings. Spillage stains on couch.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2017 on Wotif
Well presented property. Rooms spotless. VERY generous cooked breakfast.