Ratings based on 15 Verified Reviews

3.6 out of 5
80% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from christchurch

It was a business trip

Posted Jun 27, 2016
Friendly greeting. The room was clean and tidy. Asking to write more is a bit of an ask as it was just for a night blah blah blah
Comment from Hotel Management
Dec 12, 2016 by Lynnette, Hotel Management
Thanks David :)
3 out of 5
Recommended
for Everyone
by A verified traveler from Wellington

Handy location

Posted Dec 2, 2015
Pros: Ground floor, easy access, good parking, free wi-fi, comfortable bed
Cons: clean cobwebs from walls and ceilings, wipe dirty finger marks off doors and cupboard fronts, new shower curtain, a curtain over the bedroom door
Good room layout for our group of 3. Adequate kitchen to cook breakfast and lunch. Didn't use the pool or spa.
Comment from Hotel Management
Dec 10, 2015 by Lynnette, Hotel Management
Myself and the cleaning staff struggled with the harsh review of your unit as we could not find the cobwebs you referred to on walls and/or ceiling. Shower curtains are replaced on every clean after a guest leaves, not on servicing, however if you required this during your 3 day stay we would have happily obliged. There is a notice in the office and also in the compendium asking guests to please let us know if there is anything we can do to make your stay more enjoyable. A curtain over the bedroom door leading to the courtyard is a hindrance to guests coming in and out and is not needed. Maybe the other unit you were shown on arrival with no door to the courtyard in the bedroom would have been the better option for you as I thought. Thank you for your review and are pleased to know you found your bed comfy
4 out of 5
Recommended
for Families
by A verified traveler

Great location to everything

Posted Oct 6, 2015
The hotel may not be in the Main Street, but it is a great middle location to everything. Only a short drive to Napier or wineries. It ended up being rather convienant. We were upgraded to the 2 bedroom apartment which was lovely!
Comment from Hotel Management
Jan 4, 2016 by Lyn, Hotel Management
Glad you found the location convenient it is quite nice being only 5 minutes to town centre but out of the hussle and bustle of the city :0
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome Hotel, Go for it.

Posted Oct 5, 2015
Pros: Every Thing
Cons: Keep it up Guys!!!
Location: Very good location very close to the motorway.
Very very happy from this motel specially the comfort of the room and the fantastic staff feel like our own home, Will definitely want to come back and stay here.
Comment from Hotel Management
Jan 4, 2016 by Lynnette, Hotel Management
Wow thank you, very pleased you enjoyed your stay so much, look forward to seeing you again soon :)
3 out of 5
Recommended
for Everyone
by A verified traveler

Handy motel

Posted May 21, 2015
Pros: The bed linen was so clean & crisp
Cons: No bedside lamps & no clock. No hair dryer & iron & ironing board was only available from office at request. These items should be in each unit
Location: We were there to attend a funeral so was handy to where we had to go
Disappointed that there was no hairdryer in motel room. This is very rare with a motel.
Comment from Hotel Management
May 25, 2015 by Lynnette, Hotel Management
Apologies for this we had not noticed it had been stolen.
3 out of 5
Recommended
for Everyone
by A verified traveler from perth

You get what you pay for.

Posted Feb 28, 2015
Pros: The staff were friendly and free wifi.
Cons: I don't know, as this hotel is old lots of modernising would be good.
Location: We were disappointed that we couldn't find a lot of examples of Art Deco which this city is famous for. Nice waterfront, you pay to use the loo!
The room was not ready for us even though we arrived after 2.30pm. The hotel is obviously quite old . Light in kitchen didn't work.
Comment from Hotel Management
Mar 18, 2015 by Lynnette, Hotel Management
Unfortunately we were short staffed on this particular day as discussed, and apologies were made at the time, however, I find this complaint rather unfair considering your wait was no longer than five minutes while they finished vacuuming your unit. The motel is not a new complex, as clearly shown on websites, although the refurbishments are continually keep up with including new carpets, paint and wallpapering. A quick 5 metre dash or a phone call to the office would have seen your blown light replaced immediately. Thank you for taking the time to review.
4 out of 5
Recommended
for Everyone
by A verified traveler from Glen Eden

Good base to explore Napier

Posted Jan 29, 2015
Mum, Dad and 2 children. Pita or provided. Kevin was so friendly and accomodating. We had a wonderful stay!!!
Comment from Hotel Management
Jan 31, 2016 by Lynnette, Hotel Management
Thanks for your great review :)
5 out of 5
Recommended
for Everyone
by A verified traveler from Stokes Valley

Awesome owners/staff

Posted Jan 25, 2015
Pros: Big spaces rooms, clean and tidy, friendly owners
Cons: More utensils for kitchen, TV in bebroom
Location: Close to Hastings / splash planet,
Great place to stay, very friendly staff/owners, great pool, spaces rooms.
Comment from Hotel Management
Jan 17, 2016 by Lynnette, Hotel Management
Thank you Vanessa we appreciate you taking the time to review :)
3 out of 5
by A verified traveler

Adequate for one night

Posted Jan 5, 2015
We had4 to stay and we're given 3 beds. I assumed the couch was a bed. They assumed 2 would share the double bed. So a poor night by one of us
Comment from Hotel Management
Jul 11, 2015 by Lynnette, Hotel Management
When we get an on line booking for 4 guests it automatically goes into a unit with a King size bed and 2 Single beds - unless it is stated that you would prefer to have all single beds, and as nothing was mentioned by yourselves at the time we assumed everything was fine. Please be aware to request your requirements or at least communicate with staff during your stay.
2 out of 5
by A verified traveler from NZ

Old rooms. bathroom had a bad smell. Smelly towel

Posted Dec 26, 2014
Pros: Had a pool.
Cons: Room Odour. A fan in the bathroom would be good
Location: Inconvinient driveway and its just a motel.
Enjoyed the pool. Rooms looked old and had bad smell. Coffee and sugar was not enough for guests. Squeezed driveway.
Comment from Hotel Management
Jul 4, 2015 by Lynnette, Hotel Management
Apologies for the smell of chlorine in your bathroom, the manager had mixed it ready for the swimming pool outside your open window, I would have moved you to another unit if I was aware of this. Although the unit you were in is awaiting wall paper to be done after the busy season, it has been re carpeted and painted so far and find your comment rather harsh about looking old, we do our best to keep up with maintenance and are constantly refurbishing our units. The driveway is 4 lanes wide including parking outside the front units, so sure about the 'squeezed driveway' comment? The first thing in our compendium after the welcome is 'Please let us know if there is anything you require to make your stay more comfortable and we will do our best to oblige'