Ratings based on 159 Verified Reviews

4.5 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from mellbourne

Comfortable unit, good location

Posted Feb 15, 2017
Pros: Location, staff were helpful, room size was good
Cons: Maybe airconditioning
Location: Swimming, food and the wonderful Art Deco buildings and activities in Napier a short drive away. Shops and waterfront quite close.
This motel was not in the downtown area of Napier but a short drive away around the waterfront, staff were friendly and helpful. An area of bars and restaurants on the marina close by provided a good choice for eating, also an excellent restaurant net door. No airconditioning if the weather is really warm could be a challenge for those who expect it as the norm.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great over night stay!

Posted Jan 19, 2017
Pros: Location, friendly staff and facilties
Cons: Car park was a bit small but manageable.
The Marineland Beachfront Accommodation was a great complex. The staff were very friendly and helpful. The room/ apartment was clean and provided the basic facilities. It also offered a small seating area outside where you could enjoy the sun.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wellington, Napier

Good choice

Posted Dec 31, 2016
Stayed for a few nights,overall happy, but little improvment could be done Pro: nice staff, good location, good room size, in room spa, General clean Con: Killed 4 cockroaches in bathroom(might got in from window since bathroom looks clean when I got in) Free Wifi signal are poor(1 bar out 5) Electric fan not cleaned by cleaner for a long time,dusted.
4 out of 5
by A verified traveler

Posted Oct 26, 2016 on Hotels
The room we had was very basic but suited our needs. It was very clean and tidy but could do with a bit of an update style wise. I found the bed too hard and uncomfortable for me but otherwise it was good value for the price paid.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Thank you Anonymous for your comments. Bedding is one of the most difficult to ensure meets everyone's needs all the time but we believe the brand we have selected for our rooms seems to please most clients - Evan (Owner)
1 out of 5
by A verified traveler

Posted Oct 11, 2016 on Hotels
Awful. Rude check in staff. Not given wifi code, asked if we could upgrade our breakfast, it was a definitive no. A safety pin was found in our bed on the second night-gave it back to reception, they weren't apologetic at all. Would never stay there again, at $200 per night for the 'deluxe' room-it was terrible, awful smell in the bathroom. Went to the restaurant to order a cheeseboard at 5.00pm was told no. Pretty much a disaster from the get go.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Thank you Anonymous for your comments. My wife and I are truly saddened to read about your experience while staying at our Motel. The manner in which you were dealt with is totally out of character for us, we were taking a break from the Motel for 2 weeks in October so we are not sure who you were dealing with but we do apologize for your experience. We would love the opportunity to put this matter right on your next stay so if you are so inclined ask for either Evan or Carol (Owners) Evan
5 out of 5
Recommended
for Everyone
by A verified traveler from perth

Very clean and great staff

Posted Oct 3, 2016
Close to great restaurants on the beachfront good walking tracks around
Comment from Hotel Management
Dec 27, 2016 by Evan, Hotel Management
Thank you Johanna for your comments - Evan
5 out of 5
Recommended
for Everyone
by A verified traveler from Qld, Australia

Water view?

Posted Aug 1, 2016 on Wotif
Pros: Clean, fresh, comfortable
Was a little disappointed that the room we were allocated to did not have the water view we were hoping for - HOWEVER we did get a photo out the door of our unit of the pool area, and reflected in the glass was a water view behind us down the lane. Very comfortable, very clean - a great nights sleep after a great feed at motel restaurant.
Comment from Hotel Management
Dec 27, 2016 by Evan, Hotel Management
Thank you alid51 for your comments and we noted with interest your method of capturing a photo of the water view from your unit
5 out of 5
Recommended
for Everyone
by A verified traveler from Stornoway

Family stay

Posted Apr 29, 2016
The rooms were very comfortable, clean and excellent WiFi. I would definitely go back. Very nice pool, too
5 out of 5
Recommended
for Everyone
by A verified traveler from Christchurch, NZ

Host was very cordial and helpful.

Posted Apr 28, 2016
Pros: The host, the room and the restaurant.
Location: The hotel is a short drive away from the activities of Napier.
We enjoyed our brief stay at this hotel. Our host was very helpful with recommendations and directions for visiting Napier. We really enjoyed the restaurant next door which is not at all like the "typical" motel restaurants. The room was quiet, sized appropriately and comfortable.
4 out of 5
by Homa from Sydney

very comfortale place to stay. Clean and stylish.

Posted Feb 2, 2016 on Hotels
It was a great place to stay in.Stylish and comfortable.