Ratings based on 426 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted May 26, 2016 on Wotif
Pros: good location
A bit noisy with the road noise and th building works over the road
4 out of 5
by A verified traveler from 日本

ホテル部屋の家具、ベッドの使い勝手が、よいです、

Posted May 24, 2016
Pros: ステッフの笑顔と、サービス精神 使いかって野良い家具
Cons: 別に感じません。駐車場も無料です。
Location: ゴルフ場が近く、各レストランの食事、申し分ありません
食事については、歩いていけるところに、おいしい、レストランが、数数あります。 インド料理さんは、インド人のギャルソンが、スペシャルジャパンと言って、 日本人の、ウエイトレスを、連れてきました。 メニューを選びのアドバイスが有りおいしく、楽しめました。 ネーピアは、料理のレベルは、行ったお店の、限りでは、高いと 思いました。食べに又、行きたいと思いました。
4 out of 5
by Michael from Melbourne

Posted May 23, 2016 on Hotels
Wasn't pleased to have to have $50 debited on my credit card in case we used the mini bar! Hopefully it will be refunded? All other stays have debited $1?
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 19, 2016 on Hotels
4 out of 5
by A verified traveler

Posted May 17, 2016 on Hotels
lovely
4 out of 5
by A verified traveler

Nice hotel, close to city centre and all attractio

Posted May 16, 2016 on Wotif
Pillows too soft, noisey as too close to the bar, ironing board but no iron.
2 out of 5
by A verified traveler from Auckland

'Superior' equals perfunctory

Posted Apr 25, 2016 on Wotif
Cons: Work on service and don't try to pass off mistakes as... well, not mistakes!
Location: Napier is a very nice city and the hotel is well located to take advantage of it.
I booked what was called a 'superior' room on wotif and, while I can't complain about the room itself, it was not superior, but merely adequate and comfortable. ( I can never understand why windows in hotels tend to be dirty on the outside!) What I have a problem with was the service. The staff were always friendly but they were never anything more than that, and at times this masked an air of inefficiency. For example, I like to get up for sunrises, and the look I got from the front-of-house staff was, at best, odd, as if they thought I was crazy for leaving the hotel at 5:30 in the morning. Worse was the breakfast service. There were two options for the French Toast; with bacon and with fresh fruit. I ordered the fresh fruit. What I got was the bacon option. I would have been happy with a quiet apology and an effort to rectify the mistake. Instead I was told that this was the fresh fruit option, despite the presence of bacon and a couple of pieces of fruit - mango - each about the size of a 20 cent coin on the side of the plate, and no cream as stated on the menu. I left it at this as I didn't know what to think. Mysteriously, a few minutes later a bowl of fruit was brought to my table. This fruit, consisting of more mango, grapes and watermelon chunks did not go with the dish in front of me - taste and texture clashed terribly.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 21, 2016 on Hotels
5 out of 5
by Craig from Matamata

Very enjoyable Weekend away

Posted Apr 18, 2016 on Hotels
We had a weekend away and had never been to Napier before. the hotel was easy to find and was in a great location close to town and the beach front. on arrival the staff were friendly and welcoming. The room was excellent, clean, tidy and had everything we needed.The restaurant was amazing, every single meal we had there was of a high standard. Couldn't fault the food at all. if there was one small thing that I could pick on, would be although the windows are nice and big with great views they do let in a lot of road noise from the traffic below and the curtains let in a lot of light around the edges. but that is a very small thing compared the great relaxation that is had at this hotel. We will be back.
3 out of 5
by A verified traveler

Good location, great bed, not far from needing TLC

Posted Apr 5, 2016 on Hotels
short visit. front desk very nice and helpful. hotel a little tired.