Disorganised unpleasant staff
Posted Dec 4, 2013
Booked and paid for this place months in advance for our wedding night. I'd even been in email contact and arranged for key pickup if we were late. Got the key from staff on the day and left our luggage in the room. 2 curt messaged phone messages left during our wedding ceremony, first saying the booking was 'invalid'. They did find alternate accommodation and our baggage was moved. We drove around about midnight after our ceremony to find our new accommodation. We really wanted to stay at the Farmhouse. Not even an apology or any followup. Overall, unprofessional, disorganised, rude. Boasting a quality product or some reputation is no excuse for callousness, disregard and snobbery.