Premium bedding, desk, blackout drapes, iron/ironing board

Reviews of Baymont by Wyndham Hays

2.5 out of 5
Baymont by Wyndham Hays
3801 Vine St, Hays, KS

Reviews

7.8

Good

Rating 10 - Excellent. 335 out of 1003 reviews" "
Rating 8 - Good. 348 out of 1003 reviews" "
Rating 6 - Okay. 186 out of 1003 reviews" "
Rating 4 - Poor. 87 out of 1003 reviews" "
Rating 2 - Terrible. 47 out of 1003 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities
nothing
Stayed 2 nights in Apr 2024

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and friendly staff. Room was very clean and updated. Bed was comfortable. Would definitely stay at this location again.
Stayed 1 night in Apr 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and relaxing stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Gregory

Traveled with pets
Liked: Property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Gregory,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely,Hotel Manager

8/10 Good

Terie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed. Clean room. Felt safe. Could hear noises from guests after we had gone to bed. Not the motel’s fault however. The breakfast had plenty of variety; fruits, cereals, waffles, yogurt, sausage, eggs. Definitely would stay here again. Exactly what we needed & expected from a budget stay.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Terie,Thank you very much for the stay and the fantastic sharing. We're thrilled to hear that you had a comfortable and enjoyable stay with us! Providing a clean and safe environment, along with a variety of breakfast options, are top priorities for us, and we're glad that we met your expectations. We appreciate your understanding regarding noise from other guests, and we're glad it didn't detract from your overall experience. We look forward to welcoming you again.Sincerely, Hotel Manager

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
This is nothing like the pictures portrayed
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 10, 2024
Dear Jennifer,We apologize for any discrepancy between our hotel's appearance and the images portrayed online. We understand the importance of accurately representing our accommodations, and we regret if your expectations were not met. Your feedback is valuable to us, and we will work to ensure that our online images accurately reflect the reality of our property. We hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Patrick

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Hotel Manager on Mar 27, 2024
Dear Guest,Thank you very much for your perfect rating! We are thrilled to learn that you had a fantastic experience during your recent stay with us. Your satisfaction is our utmost priority, and we are delighted that we were able to meet your expectations.If there is anything specific that you particularly enjoyed or if there are any areas where we can further improve, please do not hesitate to let us know. Your feedback is invaluable to us as we continuously strive to provide exceptional service to all our guests.We look forward to welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to reach out.Sincerely, Hotel Manager

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very reasonable for the quality. It was clean and the staff was helpful. The food was adequate for the price. The bed was VERY comfortable for the price!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Guest,Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you found our hotel to be a great value for the quality provided.It's wonderful to know that you found our rooms to be clean, our staff helpful, and our food adequate for the price. We strive to offer our guests a comfortable and enjoyable experience, and we're pleased to hear that we succeeded during your stay.We're especially glad that you found the bed to be very comfortable considering the price point. Ensuring a restful night's sleep is essential to us, and we're thrilled that you found our accommodations to meet your expectations in this regard.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Guest,Thank you for your perfect rating! We're thrilled to learn that you had an excellent experience during your recent stay with us. Your satisfaction is our top priority, and it's truly rewarding to receive such positive feedback.If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly customer service. Nice breakfast.
Response from Hotel Manager on Mar 5, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you experienced friendly customer service and enjoyed our breakfast offerings. Our team strives to provide excellent service, and we appreciate you taking the time to share your thoughts.If there's anything specific you liked or if you have any suggestions for improvement, please feel free to let us know. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

10/10 Excellent

Marilyn

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear Guest,Thank you for your kind words about our staff! We're thrilled to hear that you had a positive experience. If there's anything specific that stood out, we'd love to know more. We hope to welcome you back for another enjoyable stay.Sincerely, Hotel Manager

6/10 Okay

Gregory

Traveled with partner, Traveled with pets
Disliked: Staff & service, property conditions & facilities
Check in lady was a fool Took 30 minutes Not good after driving 10 hours
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear Guest,We apologize for the inconvenience during check-in. Your feedback is valuable, and we'll address the issue promptly. We appreciate your understanding and hope to serve you better on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Easy fast check in and room was clean!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 17, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had an easy and fast check-in experience and that your room met your expectations for cleanliness. We appreciate your kind words and hope to welcome you back again soon for another pleasant stay.Sincerely, Hotel Manager

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here overnight on my move across states. Motel is right off the highway with a gas station right next to it so was extremely convenient as a pit stop. Room was spacious and clean. Had a very good night sleep. Will stay again if driving through.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 17, 2024
Dear Guest,Thank you for choosing to stay with us during your recent journey across states. We're delighted to hear that our convenient location, spacious rooms, and cleanliness contributed to a pleasant stay. We appreciate your positive feedback and look forward to welcoming you back whenever you're passing through again.Sincerely, Hotel Manager

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and easy check in!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 17, 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you had a pleasant experience with our staff and check-in process. We appreciate your feedback and hope to welcome you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Trisha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with our room. The price for the room was incredible . Our Baymont room was clean and well maintained. Staff was kind and helpful. I would highly recommend staying at this establishment
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 4, 2024
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you had a great experience during your stay with us. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future.Sincerely,Hotel Manager

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities
For the price, this is a decent stay. Breakfast isn't 5 star but adequate for what you pay. The rooms are clean and service is good. I stay here 2 times a month.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear Guest,Thank you for your review and for being a regular guest at this hotel! It's great to hear that you find it to be a decent stay, and that the cleanliness and service meet your expectations. If you ever have any suggestions on how they can make your stays even better, please feel free to share. Your feedback is valuable. Enjoy your future visits!Sincerely, Hotel Manager

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here several times a year & have stayed at other hotels nearby. I prefer this place over others for the ease of check in, direct entry into the room from the spacious parking lot & reception staff efficiency. Perfectly adequate breakfast provided.
Response from Hotel Manager on Jan 22, 2024
Dear Guest,Thank you for taking the time to provide your feedback, and we appreciate your loyalty as a returning guest! We're delighted to hear that you prefer staying at our hotel due to the ease of check-in, convenient parking, and efficient reception staff. It's also great to know that you find our breakfast offering to be perfectly adequate. We look forward to welcoming you back during your future visits. If you ever have any suggestions or comments to share, please don't hesitate to reach out. Safe travels!Sincerely, Hotel Manager

8/10 Good

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel with doors outside. Park right next to your door. Breakfast was decent.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 22, 2024
Dear Guest,Thank you for your brief but valuable feedback! We're glad to hear that you appreciated the convenience of parking right next to your door and found our breakfast to be decent. If you ever have more detailed feedback or any suggestions to share, please feel free to let us know. We hope to have the opportunity to welcome you back in the future for another comfortable stay.Sincerely, Hotel Manager

10/10 Excellent

Cora

Traveled with partner
Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 3, 2024
Dear Guest,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 ratings. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. You are welcome again.Sincerely,Hotel Manager

10/10 Excellent

Dean

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 22, 2024
Dear Guest,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5-star rating.Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!!Regards,Hotel Manager

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy Comfortable Stop
quick stop on my way to KC for Christmas!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 2, 2024
Dear Guest,Thank you for choosing our hotel for your quick stop on your way to Kansas City for Christmas! We're glad to have been a part of your journey, and we hope you had a pleasant stay. Safe travels, and we look forward to welcoming you back in the future!Sincerely, Hotel Manager

4/10 Poor

Michael

Liked: Cleanliness, amenities
Disliked: Staff & service
I was lied to about being the bottom floor being full, when it wasn’t. TV didn’t work, called maintenance to repair.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 2, 2024
Dear Guest,I apologize for any inconvenience you experienced during your stay, including the misinformation about room availability and the issue with the TV. Your feedback is important to us, and we will address these matters to ensure a better experience for our guests in the future. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to serve you better on your next visit.Sincerely, Hotel Manager

8/10 Good

Brandi

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 22, 2024
Dear Guest,Thank you for your rating! If you have any specific feedback or suggestions to help us improve and earn that fifth star in the future, please feel free to share. We're here to ensure your future stays are even better. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Elaine

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 22, 2024
Dear Guest, Thank you for the 5-Star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you make being in this business a true pleasure. We look forward to serving you again.Sincerely, Hotel Manager

4/10 Poor

Amy

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Guest,Thank you for rating us 4 out of 5. We appreciate your feedback and hope to provide you with an even better experience during your next stay. If you have any comments or suggestions to help us achieve that, please feel free to share them.Sincerely, Hotel Manager

10/10 Excellent

William

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Guest,Thank you for your excellent rating! We are delighted to know that you had a 5-star experience during your stay at our hotel. Your feedback is appreciated, and we hope to continue meeting and exceeding your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

TALLEY, SAINT FRANCIS

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed an inexpensive hotel and this served us well. For the price, which was excellent, it was exactly what we needed. Thank you!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Guest,Thank you for your kind review! We're delighted to hear that our hotel met your needs and provided excellent value for the price. It was our pleasure to host you, and we look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Sheldon

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 2, 2024
Dear Guest,Thank you for the 5/5 rating! We're thrilled to hear that you had a great experience during your stay. If you ever have any specific feedback or comments, please feel free to share them with us. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Good

Dawn

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 12, 2023
"Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 Good

Krystal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Checking in and out, very quick, very smooth. Staff helpful. Location right off the interstate. Breakfast was very limited and not good!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Guest,Thank you for your review. We're pleased to hear that your check-in and check-out process was smooth, and our staff was helpful. We're sorry to hear that you found our breakfast limited and not to your satisfaction. Your feedback is valuable, and we will work to improve our breakfast offerings.Sincerely,Hotel Manager

8/10 Good

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 8, 2023
Dear Guest,Thanks for your recent visit to our hotel. Please say more about your stay, if we missed any mark in hospitality. Your feedback will be useful for us to improve our services to earn a 10-star rating. We look forward to seeing you again soon! Sincerely,Hotel Manager

8/10 Good

Troy

Stayed 3 nights in Nov 2023
Response from Hotel Manager on Dec 26, 2023
Dear Guest,Thank you for rating us 4 out of 5. We appreciate your feedback and hope to provide you with an even better experience during your next stay. If you have any comments or suggestions to help us achieve that, please feel free to share them.Sincerely,Hotel Manager

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frequently stay here & wouldn’t consider going anywhere else. Very good value & conveniently located. I’m a fan of direct entry rooms, which may not suit others. Rooms are always clean & staff is knowledgeable & pleasant
Response from Hotel Manager on Dec 8, 2023
Dear Guest,Thank you for your continued loyalty and for taking the time to share your positive experience with us! We're delighted to hear that you appreciate our value, convenient location, and the direct entry rooms. Our team takes pride in providing clean and welcoming accommodations. We look forward to welcoming you back for many more enjoyable stays!Sincerely, Hotel Manager

6/10 Okay

Jean

A comfortable bed for a good night sleep. Close to a Starbucks. Could use some refurbishing.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 4, 2023
Dear Guest,Thank you for your feedback! We're glad to hear that our comfortable bed contributed to a good night's sleep and that our convenient location near Starbucks was beneficial for you. We appreciate your input on refurbishing and will consider it as we strive to improve our guest experience. Looking forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Excellent

Merlyn

Traveled with family
Liked: Cleanliness, staff & service, amenities
I love this place very clean and the price so cheap
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 4, 2023
Dear Guest,I'm glad to hear you enjoyed your experience with us! Thank you for appreciating our commitment to cleanliness and affordability. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Excellent

Taitem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Guest,Thank you so much for your outstanding 5-star rating! We're thrilled to know that you had a fantastic experience during your stay with us. Your feedback is greatly appreciated, and we hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

6/10 Okay

John

Traveled with family
Disliked: Staff & service
Staff can’t speak English very well.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 4, 2023
Dear Guest,"Thank you for sharing your feedback. We apologize for any communication challenges you experienced during your visit. We are committed to improving our team's language skills to better serve all our guests. Your input is valuable to us, and we hope to offer you a more seamless experience in the future."Sincerely, Hotel Manager

8/10 Good

Elizabeth

Traveled with family
The hotel met our needs. The staff who checked us in was very friendly. The facility is old and run down. It had full sized beds instead of queen beds and that makes a difference when sharing. It was clean but felt dirty.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that our staff provided friendly service and that the hotel met some of your needs. However, we apologize for any inconvenience caused by the older facility and the choice of full-sized beds. We take guest feedback seriously, and your comments will be considered for future improvements. We also appreciate your mention of cleanliness, and we'll work diligently to address any concerns to ensure a more comfortable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Elbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 9, 2023
Dear Guest,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. Hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

4/10 Poor

Denise

Liked: Staff & service
Disliked: Property conditions & facilities
Unhappy traveler
It was disappointing, blow dryer was broken none of the outlets worked, mold or mildew on bathroom tile.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 5, 2023
Dear Guest,We sincerely apologize for the issues you encountered during your stay, including the broken blow dryer, non-functional outlets, and the condition of the bathroom tile. This is certainly not the experience we want our guests to have. We are addressing these concerns immediately to ensure they are rectified.We would appreciate the opportunity to make things right and hope you will consider staying with us again so we can provide the quality stay you expect and deserve.Warm regards,Hotel Manager

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price this was a great place! Pretty clean, Comfortable bed, Extensive breakfast (cereal, breads, waffles, eggs, etc), Pleasant desk clerk! Had to climb the outside steps to get to my room which had outside access. Nice roomy refrigerator with a small freezer.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 5, 2023
Dear Guest,Thank you for taking the time to share your positive experience. We're thrilled to hear that you found value in your stay with us, enjoyed our extensive breakfast options, and were met with a pleasant service from our desk clerk. Your satisfaction with the cleanliness and amenities, like the comfortable bed and spacious refrigerator, is exactly what we aim for.We appreciate your feedback and look forward to welcoming you back for another great stay!Sincerely,Hotel Manager

10/10 Excellent

Alma, Littleton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was veey friendly we got there pretty late and rooms were very comfortable
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 5, 2023
Dear Guest,It's a pleasure to hear that our staff's friendliness and the comfort of our rooms contributed to a positive experience, even with a late arrival. Thank you for sharing your kind words. We look forward to welcoming you again for another comfortable stay, no matter the hour!Best regards,Hotel Manager

8/10 Good

Corrina

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast and price
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 5, 2023
Dear Guest,Thank you for your positive rating. We're glad to hear that our breakfast offerings and pricing met your expectations. We strive to provide excellent value and a great start to the day for our guests. We appreciate your feedback and look forward to your next visit.Best regards,Hotel Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
in route
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 5, 2023
Dear Guest,We are absolutely delighted to receive your perfect rating! Thank you for choosing to stay with us. It's wonderful to know that we were able to provide you with a five-star experience. We look forward to the pleasure of welcoming you back again soon.Warmest regards,Hotel Manager

10/10 Excellent

Corrina

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It met our needs. Service was friendly and breakfast was good.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 1, 2023
Dear Guest,We're delighted to hear that our hotel met your needs and that you found our service friendly, as well as enjoyed our breakfast. Your satisfaction is important to us, and we look forward to welcoming you back in the future.Warm regards,Hotel Manager

8/10 Good

Ginger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 1, 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Richard

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 21, 2023
Dear Guest,Thank you so much for your fantastic 5 out of 5 rating! We're thrilled that you had such a wonderful experience during your stay. We look forward to welcoming you back in the future for another excellent stay.Sincerely, Hotel Manager

8/10 Good

Loree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 1, 2023
Dear Guest,Thanks for your recent visit to our hotel. Please say more about your stay, if we missed any mark in hospitality. Your feedback will be useful for us to improve our services to earn a 10-star rating. We look forward to seeing you again soon! Sincerely,Hotel Manager

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in and out was super quick and staff was friendly. Room was clean. Bathroom space was on the smaller side but they make up for it with the area with the mirror sink area. We came to town for a wedding and I had plenty of room to do my hair and make up. I do suggest taking your own pillow. We forgot ours at home and the ones provided were not the best, but my husband and I are also very picky when it comes to our pillows. We would stay here again.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 1, 2023
Dear guest,Thank you for sharing your feedback about your recent stay at our hotel. We're pleased to hear that your check-in and check-out experiences were quick and that you found our staff friendly.We appreciate your comments about the cleanliness of the room and the spaciousness of the mirror sink area, which made it convenient for you to prepare for the wedding. We understand that pillow preferences can be personal, and we apologize that the provided pillows were not to your liking.We're glad to know that you would consider staying with us again, and we look forward to welcoming you back in the future. If you have any specific comments or requests for your next visit, please don't hesitate to share them with us.Sincerely,Hotel Manager