Ratings based on 646 Verified Reviews

2.5 out of 5
37% of guests recommend
2.8 Room cleanliness
2.8 Service & staff
2.7 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from santa ana

Posted Oct 10, 2017
No good the hotel The A/C did not work , the housekeeping did not do service on the two rooms
3 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

Average hotel

Posted Sep 23, 2017
Was a better option compared to other hotels with the same price range. You get what you pay for which was ok for me since it was just a one night stay. Comfy bed and a clean bathroom just what I needed for the night.
Comment from Hotel Management
Sep 29, 2017 by Manager, Hotel Management
Thank you for taking the time to write this review and share such favorable review for our hotel. It is heartwarming to hear that you were satisfied with the basic accommodation and services we offer in our hotel. We look forward to serving you again. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Hayward Ca

Close to stores and restaurants

Posted Sep 18, 2017
Nice experience . I was on third floor but still heard a lot of stomping as if someone was above me. No fault to the hotel . Otherwise room was clean bed comfortable
Comment from Hotel Management
Sep 25, 2017 by Manager, Hotel Management
We sincerely appreciate your time in giving us your feedback on your recent stay with us here at Americas Best Value Inn Hayward. I apologize, you were uncomfortable with the level of noise. We will check/investigate on this and Will make certain it is avoided moving forward. Great to hear though that you were comfortable with the accommodation. Best,
5 out of 5
Recommended
for Everyone
by A verified traveler from Hayward

Great place 4 a get-away

Posted Sep 9, 2017
Stay here when i want a cheaper rate for a room. Awesome customer service 24/7
Comment from Hotel Management
Sep 19, 2017 by Manager, Hotel Management
Thank you for your time sharing such a positive feedback of your stay with us. I am very pleased to read how much you enjoyed your stay. Let us know if you need assistance on your next visit. Kind regards.
3 out of 5
Recommended
for Everyone
by A verified traveler from Modesto

Great location

Posted Sep 4, 2017
Good location. Good hotel for the price. Had a great experience.
Comment from Hotel Management
Sep 8, 2017 by Manager, Hotel Management
Thank you so much for taking the time to complete a review following your recent stay with us. It is heartwarming that we sufficed your accommodation needs. We look forward to hearing from you again on your next visit.
1 out of 5
by A verified traveler from Los Angeles

STINKY / DIRTY HOTEL

Posted Sep 4, 2017
The moment I entered the lobby it was very disappointing. Reception is dirty and smelly. Elevator is old and felt it will breakdown. Hallway to wards the rooms are very dirty. The worse part was our own room had a strong bad smell. It could be coming from the dirty carpet or restroom plumbing. Lastly, free breakfast is very bad for a continental breakfast. It should have been labeled free cheap snacks. This place needs a total renovation. It ruins our vacation and will not come back again
Comment from Hotel Management
Sep 14, 2017 by Manager, Hotel Management
It is disheartening that you were disappointed with your recent stay with us here at our hotel. Our appearance as well as the quality of clean is something we strive to constantly improve and maintain so I was very concerned when reading your comments. Your feedback will be shared with our housekeeping department for reference and immediate attention.
2 out of 5
by A verified traveler

Not recomended

Posted Aug 25, 2017
Pros: bed
Cons: Maintenance of all building.
Location: Location is OK
Hotel overcharge when the hotel was booked 2 weeks before by Expedia.
Comment from Hotel Management
Aug 29, 2017 by Manager, Hotel Management
It is sad that you were unhappy with your stay at our hotel. Our management will address issue/s you highlighted in your feedback. Thank you for staying with us, and we hope to have the opportunity of providing your next accommodation needs. Regards.
2 out of 5
by A verified traveler

Posted Aug 24, 2017
The maids seem to do everything in their power to not clean your room. Why don't they have do not disturb signs?
Comment from Hotel Management
Aug 29, 2017 by Manager, Hotel Management
I am sorry for the experience you encountered, rest assured that we will be doing a thorough investigation regarding this matter. Know that your voice is important to us and that we are addressing these issues to improve upon the guest experience at our hotel. We hope you return to show you a far better experience.
1 out of 5
by A verified traveler from hanford ca

This hotel was not what I expected...

Posted Aug 23, 2017
The hotel was dirty, stinky, and just plain gross. I would refrain from booking here... I will never stay at this hotel or chain again.
Comment from Hotel Management
Aug 28, 2017 by Manager, Hotel Management
I am very concerned upon reading your unlikely feedback particularly with the condition of clean. Our management will address issue/s you highlighted in your feedback. Thank you for staying with us, and we hope to have the opportunity of providing your next accommodation needs. Kind regards.
2 out of 5
by A verified traveler from Orange, CA

It's ok

Posted Aug 19, 2017
Pros: Nice staffs
Cons: Just add a little more things for breakfast like croissants, fresh milk etc....
Location: It's close to Target, Walmart
It's ok for the money, we don't expect much to stay in a 2 stars motel but the room smelled cigarette even there is a sign "no smoking" around. The staffs are nice! There is a woman seating in the breakfast area every morning watching people having their breakfast. I don't know if she works for the motel and her job is preventing people who is not staying in that motel getting a free breakfast or she is a guest there. Overall, the motel is cheap but what do you expect for one of the lowest price in the whole area?
Comment from Hotel Management
Aug 26, 2017 by Manager, Hotel Management
We appreciate your feedback about your recent stay here at America's Best Value Inn. We use our guests' reviews to help us identify aspects we need to improve to offer our guests better services moving forward. Your review will be reported to our management, thank you for sharing your thoughts. Trust that our key people will evaluate and address your concerns accordingly.