Ratings based on 126 Verified Reviews

4.5 out of 5
98% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Jan 23, 2018
Best chain hotel in the Hayward area nice location
Comment from Hotel Management
Jan 23, 2018 by Margaret, Hotel Management
Thank you for the praises of the hotel and location. We appreciate your business.
4 out of 5
Recommended
for Everyone
by A verified traveler from South Bend, IN

Great place for a short stay at Hayward

Posted Jan 17, 2018
Mountain resort design hotel. Nice staff. We’ll maintained and clean. Nice setting on Lake Hayward.
Comment from Hotel Management
Jan 22, 2018 by Margaret, Hotel Management
Thank you for staying with us and sharing your experience
5 out of 5
Recommended
for Everyone
by A verified traveler from minneapolis

Hotel for Birkie preview

Posted Jan 14, 2018
The room was very nice. The sitting area was nice to have in our room as well as many places to sit down in the main areas. We thought it strange there were commercials on the cable channels. Not a big deal, just annoying.
Comment from Hotel Management
Jan 22, 2018 by Margaret, Hotel Management
Thank you for taking time to completing a review of your stay. We invite you to stay with us again.
3 out of 5
by A verified traveler

Easy to find

Posted Dec 20, 2017
Pros: Not impressed, fruit flys or gnats in room. Sloppy cleaning.
Cons: Better cleaning.
Location: Nothing within walking distance.
Would not honor AAA or any discounts because I booked on line. High price for a Tuesday.
Comment from Hotel Management
Dec 27, 2017 by GM, Hotel Management
Thank you for sharing your experience. My apologies for the items you found. We appreciate your business.
5 out of 5
by Craig

Great experience!

Posted Nov 13, 2017 on Hotels
Very nice hotel in a great location!
Comment from Hotel Management
Dec 27, 2017
Glad you enjoyed the hotel and the location. Thank you
4 out of 5
by Suzanne

Posted Oct 30, 2017 on Hotels
Comment from Hotel Management
Dec 27, 2017
Thank you for staying with us
5 out of 5
Recommended
for Everyone
by A verified traveler from minneapolis mn

Nicely maintained hotel. Scenic location.

Posted Oct 27, 2017
HAd a great stay at a well maintained and clean hotel. Staff very competent and polite. Scenic venue in a great little town.
Comment from Hotel Management
Oct 30, 2017 by Margaret, Hotel Management
I'm happy you enjoyed your visit to Hayward and the hotel. Thank you for your business
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 26, 2017
We thought the room was a little small to be called a suite. We were overall pleased with our stay.
Comment from Hotel Management
Oct 30, 2017 by Margaret, Hotel Management
I'm glad you enjoyed staying with us. Thank you for your business
5 out of 5
by Cristi

Perfect getaway! And a room with a view!

Posted Oct 23, 2017 on Hotels
Hotel was great! Staff was great! Location, breakfast, all was great! The only problem we had was at check in. Hotels.com has my last name wrong. My name Falkner, the had Galk- seriously, not even close! Checkin took longer than usual so staff could figure it out, but they were great!
Comment from Hotel Management
Oct 30, 2017
I'm glad staff was able to straighten out the reservation. It's a pleasure hearing your enjoyed staying with us and the great view. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice up to date and clean rooms!

Posted Oct 21, 2017
Pros: The cleanliness and overall atmosphere
Cons: Bigger bathrooms in the suites but otherwise nothing!
Location: We we right in the city of Hayward and went UTV riding around the area. Perfect location for us.
We only stayed one night, but loved the view out our porch in the morning. The lake and fall trees were beautiful. Our room was very clean and up to date. The lobby and breakfast area were very comfortable and cozy. The pool and exercise room were also very nice and clean. The bathroom was a little small but other than that it was great.
Comment from Hotel Management
Oct 30, 2017 by Margaret, Hotel Management
Happy to hear you had a pleasant stay with us. Thank you for sharing your experience. We welcome you to stay again.