Tempur-Pedic beds, individually furnished, desk, blackout drapes

Reviews of Days Inn by Wyndham Carlisle

2 out of 5
Days Inn by Wyndham Carlisle
1505 Bobby L Glover Hwy, Carlisle, AR

Reviews

6.2
Rating 10 - Excellent. 30 out of 196 reviews" "
Rating 8 - Good. 56 out of 196 reviews" "
Rating 6 - Okay. 41 out of 196 reviews" "
Rating 4 - Poor. 39 out of 196 reviews" "
Rating 2 - Terrible. 30 out of 196 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Aaron

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 11, 2023
Hi Aaron,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 2. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.

6/10 Okay

Kody

Traveled with family and small children, Business traveler
Liked: Amenities
Floor was pretty dirty. Didn’t look like it had been swept of vacuumed. Shower/bath tub had hair in it.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.

4/10 Poor

Hannah

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The unit wasn’t super clean. There was a stain on the bathroom floor that looked like feces. There were many hairs in the shower and toilet. The shower faucet came out in every direction but down. The unit had many cracks in the flooring where lizards and other bugs came through. I don’t think this motel is worth $100 a night.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Hi Hannah,It is disheartening to hear about your experience. Our apologies for all the issues that you encountered. Rest assured, your concerns will be noted and inspected by our team for prompt action. We would value another chance to impress you and we wish you safe travels.

4/10 Poor

Micah

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Hi Micah,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

William

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The electric panel in our room is incorrectly installed, is rusted, the room has a horrible smell like dirty socks
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 22, 2023
Hi William,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

8/10 Good

Michele, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean and friendly
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 9, 2023
Hi Michele,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

rande

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 8, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 Poor

Courtney

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 8, 2023
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service
It was a hotel room. There isn’t much around it though.
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 19, 2023
Hi David,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and rooms
I travel all over the United States and for the price the rooms are roomy and comfortable the shower was hot with good pressure and the staff was extremely friendly will definitely be back
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 18, 2023
Dear Guest,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!

2/10 Terrible

Gabriela

Disliked: Staff & service, property conditions & facilities
They said they had breakfast but it is not true! No breakfast was provided! That is dishonest business!
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 10, 2023
Hi Gabriela,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

6/10 Okay

Natasha

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Mostly OK
The room was great but past that and to the bathroom it gets weird! The right drawer on the vanity of the sink did not open. There was also no cold water from the sink. It may have been caused by the unknown source of heat that could be felt from the bathroom floor. We asked the front desk about it and they had no idea why it was hot! It kept the bathroom nice & toasty but when it's 90⁰ out and the fan did not pull air quickly from the bathroom it became stiflying hot. Also, the bathroom door know did not work. The latch was stuck inside the door... other than that the room & beds were neat & clean aside from 2 dead mosquitos found on one bed.
Stayed 1 night in Aug 2023
Response from Sophia CSR on Aug 31, 2023
Hi Natasha,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 Good

John

Traveled with pets
Liked: Cleanliness, staff & service, amenities
Substandard
Stayed 1 night in Aug 2023
Response from Sophia CSR on Aug 18, 2023
Hi John,We appreciate your business. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Shelby

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sophia CSR on Aug 16, 2023
Hi Shelby,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

John

Stayed 1 night in Aug 2023
Response from Sophia CSR on Sep 3, 2023
Hi John,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

Mason

Disliked: Staff & service, property conditions & facilities
Overall rating: Meh
No hot water, no breakfast (which was stated there would be), power sockets were loose in the wall, sheets were rough, no soaps in the shower Beds, sheets, and pillows were clean, air conditioning worked great, beds were comfortable
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 18, 2023
Hi Mason,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Janice

Stayed 1 night in Jun 2023
Response from Sophia CSR on Jul 2, 2023
Hi Janice,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Celeste

Stayed 1 night in Jun 2023
Response from Sophia CSR on Jul 2, 2023
Dear Guest,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

Carlin

Stayed 1 night in Jun 2023
Response from Sophia CSR on Jul 4, 2023
Hi Carlin,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Sandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting hotel! 0 stars
This hotel is for sure a 0 stars, it was extremely dirty, smelling horrible. Even the liners were dirty, Once we got to the room we went back to the office and asked to be changed since our Room was booked as non- smoked and they said all the rooms were the same!! We couldn’t sleep all night, in the morning we went for breakfast but there were old and cold coffee and extremely old cereal bar!! And we paid for a hotel with breakfast!! Please don’t do the same mistake as we did and book this hotel, it’s not even cheap!! We paid $110 for this and it was the worse thing I ever did!!!! Disgusting
Stayed 1 night in Jun 2023
Response from Sophia CSR on Jun 8, 2023
Hi Sandra,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

6/10 Okay

Jenna

Traveled with partner
Liked: Cleanliness, staff & service
Non smoking room smelt like cigarettes
Stayed 1 night in May 2023
Response from Sophia CSR on May 30, 2023
Hi Jenna,We appreciate your business and your valuable feedback. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Barbee

Stayed 1 night in May 2023
Response from Sophia CSR on May 30, 2023
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Margaret, White Lake

Traveled with partner
Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Sophia CSR on May 5, 2023
Hi Margaret,Thank you for taking the time to share your rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Theodore

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Poor signage out front (drove right by it). room was very nice and clean. Appreciate the fridge!
Stayed 1 night in Apr 2023
Response from Sophia CSR on Apr 16, 2023
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and help us understand our shortcomings for further improvisation. We are eager to see you again.

8/10 Good

Ret, Rogers

Stayed 1 night in Mar 2023
Response from Sophia CSR on Apr 18, 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Steven

Stayed 1 night in Feb 2023
Response from Sophia CSR on Mar 9, 2023
Hi Steven,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Marlen

Liked: Cleanliness, staff & service, room comfort
Old and Run Down Hotel
Hotel was old and run down. But fairly clean, folks were nice. Moderately comfortable but not worth $116 nite.
Stayed 1 night in Dec 2022
Response from Sophia CSR on Dec 18, 2022
Hi Marlen,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Mimi, Roanoke

Traveled with family
Disliked: Property conditions & facilities
The owners lock out guests with reservations from the lobby, in the evening and in the morning. It says breakfast is 6-9am but the lobby was locked until 8:15am. Front desk person was nice, but lockouts created a most unwelcoming experience. The room was quiet but the tub needed rehabbing and the vanity was pitted. All the pillows were stained splotchy yellow under the pillowcases. Otherwise cleanliness was fine.
Stayed 1 night in Nov 2022
Response from Sophia CSR on Nov 28, 2022
Hi Mimi,Appreciate you for bringing these issues to our attention. Please accept my sincere apology for the less-than-perfect stay. I can understand your frustration. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. I’ll try my best to make this situation right. We hope in the future you will give us another opportunity to show you our usually excellent hometown hospitality.

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2022
Response from Sophia CSR on Oct 15, 2022
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Sep 2022
Response from Sophia CSR on Oct 2, 2022
Hi Mary,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

2/10 Terrible

stacy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was one of the worst properties. It’s ran down and filthy.Management there is horrible. Manager is really rude! I wouldn’t ever stay there again nor do I recommend anyone else to
Stayed 1 night in Sep 2022
Response from Sophia CSR on Sep 25, 2022
Hi Stacy,It is disheartening to hear about your experience. We would be incredibly grateful if you could take a couple of minutes to write your detailed review. So we can investigate your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

6/10 Okay

troy

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This is definitely a get what you pay for place. There was a dead bug and dirty walls.
Stayed 1 night in Sep 2022
Response from Sophia CSR on Sep 18, 2022
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.

10/10 Excellent

Ruthie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location vey clean
Stayed 1 night in Sep 2022
Response from Sophia CSR on Sep 4, 2022
Hi Ruthie,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

4/10 Poor

Andy

Stayed 1 night in Aug 2022
Response from Sophia CSR on Aug 28, 2022
Hi Andy,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

8/10 Good

John

Stayed 1 night in Aug 2022

4/10 Poor

Robert

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
We can not fairly rate this property as we didn’t stay. The smell in the room was overwhelming. I will be requesting a refund from Expedia per your instructions. We ended up staying in holiday inn express down the road in maumalle
Stayed 1 night in Jul 2022
Response from Sophia CSR on Jul 4, 2022
Hi Robert, We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

4/10 Poor

Shawn

Liked: Room comfort
Disliked: Staff & service
When we checked in that night, the service desk guy was by friendly at all, nor was he helpful. However, the next morning when we checked out, he did say thank you.
Stayed 1 night in Jun 2022
Response from Sophia CSR on Jul 4, 2022
Hi Shawn, Thank you for choosing our hotel and sharing your experience. We want every guest to be treated with respect and friendly service. Therefore we sincerely apologize for the unsatisfactory service you received from some of our associates. We are also deeply sorry for the difficulty you encountered with our service and reception to your requests. We have shared your concerns with the appropriate individuals, and we have taken action to ensure this is not repeated so that we are more consistent in our service levels. We appreciate your feedback and patience; we hope you will consider giving us another opportunity to provide you with the outstanding hospitality you should always receive from us.

6/10 Okay

Sherri

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk person was great. Room was very worn down, carpet was a filthy stained mess, everything in the room felt icky.
Stayed 1 night in May 2022

2/10 Terrible

Frederick

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
THE WORST
the staff those that spoke english that is, were not very helpful. the room we stayed in was fairly clean VERY much in need of a renovation. Kinda scary..the door didn't lock correctly my wife kept expecting a slasher to come thru the door the so-called breakfast was a joke granola bars and pre-packaged muffins. The only thing almost good for it was it was close to the highway.
Stayed 1 night in May 2022

4/10 Poor

Kendrick

Disliked: Staff & service, property conditions & facilities
Rude for no reason
The guy and the girl that worked at the front desk were both very rude. I booked my room online and i basically had to argue with them that i paid for it online. I had the confirmation number in my phone and i was trying to show him but he refused to look at it. He just kept demading payment. He finally looks at my phone to get the confirmation number and gives me the room key. He put me in a smoker room and i dont smoke. He didnt give me a choice or amything. I dodnt get their names but this was at 11pm. Very poor service and he tried to over charge me. I will not be returning.
Stayed 1 night in May 2022

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Decent place to stay.
Stayed 1 night in Apr 2022

10/10 Excellent

Andrea

Stayed 1 night in Apr 2022

8/10 Good

ELVIA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 1 night in Apr 2022

8/10 Good

Deborah

Stayed 1 night in Mar 2022

2/10 Terrible

Shanay

Stayed 1 night in Mar 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 1 night in Mar 2022

4/10 Poor

Patricia

Traveled with family and small children
Disliked: Property conditions & facilities
Check-in and check-out were quick and straight-forward, and the room had a general cleanliness upon first entrance. The pictures on the wall and the wall color were also comforting/welcoming. Unfortunately, when we woke up in the morning, there were ants in the bathroom and on the floor near the bed closest to the bathroom. A cable running to the TV had a 1-2 inch area was completely torn through and exposed. The tubs had mold in the jets, and the tub was so dingy we were afraid to shower without flip flops. We were comfortable the night we slept there, but by the morning, we were trying to get out as quickly as possible and had no interest in even trying the breakfast area. We will *NOT* be going back to this hotel again. Note for certain travelers: The area around the hotel felt particularly “off” and kept us on higher alert throughout our short stay.
Stayed 1 night in Mar 2022

6/10 Okay

Debra

Traveled with family
1 night stay. Ok for an on the road travel, overnight stay.
Stayed 1 night in Mar 2022

4/10 Poor

Sandra

Stayed 1 night in Mar 2022

8/10 Good

Cody

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Sophia CSR on Feb 7, 2022
Hi Cody, We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.