Ratings based on 427 Verified Reviews

4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Jun 18, 2018
We chose this hotel because it had decent ratings. I was absolutely flabbergasted when we arrived. The hallway and elevator floors had debris. They looked like they had not been vacuumed or swept in weeks. Our room smelled like smoke, although it was 'non-smoking'. We did get a room change, but it was as equally filthy as the first. Hair all over the floors, baseboards, and wrappers on the floor. The carpets were visibly stained. Unidentified 'splatters' on the walls. I refused to sit in the chairs they were so disgusting. Hair in the bathtub and on the sheets. It looked as though someone had walked across the bed with shoes on. If cleanliness it what you want in a hotel, then avoid this one!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Springfield VT

Nice hotel

Posted Jun 15, 2018
Had to be moved to a different room after checking in as the original room had not been vacumned.....dead moth and lint/debris on carpet. Once relocated, we were very happy. Excellent bed and pillows, very comfortable accommodation. Noisy air handling system and couldn't turn ice maker off but not one sound from the hallways or rooms beside us...I was shocked to see the parking lot was full as it was very, very quiet overall.
5 out of 5
by A verified traveler from Ohio

This traveler left a rating score only Posted Jun 4, 2018
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 28, 2018
3 out of 5
by A verified traveler

Posted May 27, 2018
The hotel is very nice but I did have an issue with our room. It was way too dusty. The dirty room triggered my allergies immediately.
5 out of 5
by A verified traveler

Posted May 10, 2018
Nice view of the valley from rooms opposite the parking lot. Clean and comfortable
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Friendly hotel next to Eagle Rock

Posted Apr 23, 2018
This is a convenient friendly hotel with great amenities such as a full kitchen gym & laundromat. This was our third visit and we are already planning our next. We are property owners at Eagle Rock and stay at Candlewood until we build.
3 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Mar 20, 2018 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Fine

Posted Mar 18, 2018
Not great for a stay with kids but it's comfortable and clean. Room is starting to fall apart : crack in ceiling, curtain rod off, cracked floor tiles in bathroom, etc. Quiet, sheets are soft. Pillows are a little too soft. Staff were very nice.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Super comfy bed

Posted Mar 11, 2018
Quick stop to sleep while on the road. Excellent bed and pillows.